Business ProfileforCounter Design Co., Inc.

Envi Aurora Suede quartz was installed by Counter Design w/many stains. Dwyer, manufacturer/distributor was called. ***** ** was sent & promised to take care of me, etc. I was told after trying his "magic" that it should have been "enhanced". But, I was even told at purchase that quartz isn't sealed. ***** said to trust him, a professional would "enhance" it. Instead, installers were sent. I contacted *****. He & the maker of Tenax would do it. But, managers came & admitted learning curves, never having sold Aurora Suede. There were still issues after Tenax, especially at the seam. Both said I would be taken care of. ***** sent new counters, taking longer than promised. They came enhanced with finger prints & splotches sealed in along with clamp marks. ***** & *** tried his "magic." When asked if he would allow it in his home, he said "I plead the 5th so as not to incriminate myself." Not backing down, I again asked for my money back. ***** offered granite & sent me to Cabinets & Counters. He even said it in text. I chose Belvedere. Not hearing back, I reached out to all. I was told it was in process. ***** via text & *** by phone said they were given the go ahead. Then, he went back on his word, called, wanting to strip the counters with toxic chemicals & re-enhance. I refused & required all communication to be via text and was told to be patient it was in process. I finally called *** & was given options of stripping & re-enhancing or pick a new Envi color & pay for fabrication/install. I refused and would go forward with a lawyer, etc. *** & **** thought the phone was hung up and used expletives while calling me names/admitting ***** was taped saying I was to pick granite, but they weren't going to bring it up unless forced in court, etc. My lawyer had a response from Dwyer, yet not *** to resolve it asap, but needing time. After a second attempt, his attorney offered $2,500 "in exchange for a complete release and non-disparagement/disclosure promise." I refused.