Complaints
Customer Complaints Summary
- 2 total complaints in the last 3 years.
- 0 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:10/31/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Asphalt sealing was only applied to part of the driveway, and at 1/2 rate. The Portion between the sidewalk and street where not completed at all. I have talked to the owner and other individuals at the Asphalt company about coming back and was promised many times over the months we will be there tomorrow they never showed. The Bank they did next door the same day is holding up well. My seal treatment is nothing like the Banks. We where told it will be exactly the same. Im requesting a **** refund. The address was ********************************
Business Response
Date: 12/12/2022
The issue has been resolved.Initial Complaint
Date:10/13/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We had ************************************* repair our ********************* May 2022 and in September we saw cracks on the bottom ends of driveway all the way down. Also holes popping out. We called asphalt maintenance to come out to look at it. **** ******* came out and said they would repair it in 2 weeks. 3 weeks later we called them again and they said we will send someone out to look at it and we said you already did. They said we will look into it and call you back. We called again and again and also texted them and now they will not call us back. Also on their business card and website says they are bbb accredited and when I looked them up on your website they have been revoked. We paid ******** and only 4 months late we have cracks and small holes in our drivewayCustomer Answer
Date: 09/14/2023
From: ********************* <********************>
Sent: Saturday, November 12, 2022 9:39 PM
To: Info@ mailbox <***********************************************>
Subject: Re: You have a New Message from BBB Serving Northern *******, Complaint #********
Dear bbb, asphalt maintenance & construction came and fixed our driveway on November 11 and said if any issues come up they will fix them next spring. They were very sorry about this problem because they had told employees to fix our driveway and they said ok but told the owners that they did fix it, but they did not. So long story short our driveway has been fixedBusiness Response
Date: 09/14/2023
From: **** Carroll <************************************>
Sent: Wednesday, September 13, 2023 8:55 PM
To: *********************** <*******************************************************>
Subject: Re: BBB
We went up past gates took care of problem clams to be happy
Sent from my iPhoneCustomer Answer
Date: 09/15/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.Thank you.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.