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Business Profile

Camper Dealers

Recreation by Design

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Camper Dealers.

Complaints

This profile includes complaints for Recreation by Design's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:08/16/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased Rv upon delivery noticed the carpet was wet and there was mold, growing up the walls called them as soon as I noticed it and they sent someone to pick it back up. They picked it up on Wednesday Aug 9th to bring it back to the factory never received a phone call or email. No one had reached out to me. Tried calling Friday to see if the trailer made it there could not reach anyone on the phone Sent the email out, asking if there was an update and the guy proceeds to tell me that they fixed the problem and it is on its way back to me. I dont understand how they can fix, mold and dry out the floor with in two days because they are closed on the weekends. Got in touch with them. They said they would not be refunding me my money nor would they build me a new trailer. I did not agree to buy a used camper. Expecting these kind of problems. Thats why I bought a new camper so I should not have mold in a new trailer that just got delivered from their factory. Their response was my slide outs needed adjusted and they were leaking, the living room contains two super slides in the kitchen, so how did they replace that in two days? My son has asthma, which mold could really affect just not sure how they got all the wet boards and everything to dry out within 48 hours and also repaired. Feel like they are trying to pressure me to take the trailer. I dont feel like I should have to take a trailer with these kind of problems that is brand new asked for a new trailer to be built or simply a refund and was told neither could be done and that the trailer would be back on their lot if I wanted to get it delivered.

      Customer Answer

      Date: 08/17/2023


      Reached out to the owner directly and he said he would talk to me if I took down my bbb complaint 
      Sent from my iPhone

    Recreation by Design is NOT a BBB Accredited Business.

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