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Business Profile

Heating and Air Conditioning

Service Time Heating & Cooling

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Heating and Air Conditioning.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:06/24/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    June 6: contacted Grand Appliance regarding issues with washer still under warranty with GE. Because washer is still under warranty, GE determines who provides service. Grand Appliance begins process of contacting service provider to look at washer to determine issue. June 6: contacted by Grand Appliance to assist with service appointment June 8: contacted Grand Appliance for service date/time update. June 9: service date/time of June 12 between the hours of 8 am - 5 pm set. Reschedule entire day to accommodate service window. June 12: service provider arrives at approximately 11 am. Spends approximately 15 minutes looking over washer to determine control panel is bad. As hes walking out the door I ask how long he thinks it might be until the part is in. Im given a timeline of one week. June 19: follow up phone call with service provider, left message and did not receive a call back. June 20: follow up phone call with service provider, left message and did not receive a call back. June 20: reached out to Grand Appliance to see if contact was made through then regarding update on control panel. No contact was made between Grand Appliance and service provider. June 22: follow up phone call with service provider, left message and did not receive a call back. June 22: began to ****** search for reviews on service provider and most recent reviews all mention the same issues of not returning calls or delivering timely service. June 22: contact Grand Appliance to see if different service provider can be requested but because service provider had already begun service no switch could be made. Currently going into week 4 as a family of five with no access to washer and absolutely no contact as to when it might be fixed by service provider.

    Business Response

    Date: 07/17/2023

    SORRY YOU WERENT CONTACTED, WE DONT CONTACT THE CUSTOMER, THER WARRANTY PROVIDER DOES, GE, WHIRLPOOL, NEW, ASURION ECT. THEY ARE AWARE OF PARTS BEING DIFFICULT TO HGET, THINGS ARE STILL NOT GOING WITHIN A TIMELY MANNER STILL BECAUSE OF THE SHORTAGE OF CONTROL BOARDS.

    Customer Answer

    Date: 07/18/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me. 


    Regards,

    *************************

Service Time Heating & Cooling is NOT a BBB Accredited Business.

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