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Business Profile

Swimming Pools

Lovins Select Pool & Spa
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:02/16/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We had Lovins Select Pool and Spa come out as a 3rd quote. We already had quotes and diagnosis which were the same until ******** from Lovins sent her 2 guys out. We had taken all panels off for them and they didn't even touch the spa or run any tests. They came up with a totally different diagnosis. My husband made a comment to them as aren't you going to even run tests or get into the spa to look? They were there less than 10 mins. My husband called them and complained that evening. He said he would handle them because they were there. We ONLY called them because the other 2 companies couldn't get to us in time and the buyers for our home wanted it up and running before they closed. My husband sent an email to ******** on 11/4/22 and she received it. She continued to send invoices and I requested her to call my husband at her number. She stated that the billing was automated through email. On Jan 19th she emailed me stating that she now had no contact with my husband and drmanded pmt with a late charge! I reminded her of the email letter and she said they don't do business through email. We want to be done with them and released from the bill. After explaining to the new buyers and our Realtor they asked for us to leave $700 which was more than the other 2 companies bids. Lovins wanted $1000-$1,400. There was mistrust after their misdiagnosis and the buyers/Realtor stated they were going a different route. I do believe they had Lovins close the tub for the winter because everyone else is pulling the covid-19 card and you can't get anyone to work.****** & ******************* ************ I also have tried to talk to ******** and did tell her I would contact the BBB if we didn't get this resolved in a week. She never responded. I left a verbal message on her answering machine as well as told her on the phone.

    Business Response

    Date: 02/17/2023

    This issue has been resolved. We have written the amount off and consider the account closed. 

    Thank You

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