Business ProfileforColumbus Cabinetry, LLC

I purchased some cabinets online on June 21, 2022 I used my debit card to purchase my kitchen cabinets. On July 19th 2022 I reached out via email to have a paper trail and no answers other than on July 20th saying approximately 4 weeks from time of order. August 30th 2022 I asked for a refund get the runaround. September 1st 2022 get a response as some glitch in system and I did not get charged for shipping etc. I asked via email how much for shipping?? Response is I don't have to pay for shipping. Still waiting on cabinets. September 10th I am asking about my cabinets once again. Received email stating to initiate my refund but he wants to speak and now I don't trust them because it becomes a he say she say. I don't understand what information they need to give me my refund when it's been 4 months now and no cabinets. I will not call them on the phone because it becomes a he say she say and I'm not going back-and-forth with a company over the phone. I need paper trail they don't want to email because it leaves paper trail and they refuse to admit they messed up. I was also told they have bigger orders so my little order does not matter. They refuse to process my refund claiming I have to call them. What's my proof that I called them if it's on the phone. They can communicate via email why???they don't want to email because of the paper trail, don't want to process my refund so keep saying that I have to call them why??? they don't want to deliver my product and they're full of excuses what should I do to get my money? Please help!!! I just sent them an email today 10/05/2022 with a snip of my invoice and I have a thread of emails by this company calling me Missy and talking to me like I am an idiot when I'm just asking for my ETA.