Business ProfileforSuper 8 Motel

My family and I broke down on the side of the road on the coldest night of the year thus far. An ************* trooper was kind enough to drive us to this motel due to its close proximity (although we did not particularly want to go there). Upon arrival, I explained to the clerk that I had myself, my wife, and our dog and were in need of a room. He advised me that the total charge would be $79 for the night. I agreed, paid for the stay, and we proceeded to our room. Once inside the room, we noticed that it was very cold. But it was extremely late, we were very tired after a rough night, and we proceeded to turn up the heat and try to get some sleep (as I needed to find a towing solution early in the morning for my truck and camper). Throughout the night, the heat never came on, and my family and I could never get comfortable because it was freezing inside. The next day, we checked out and I was given my deposit back in cash. I had never gotten a deposit back in cash when I paid with a credit card (which I explained to my wife once I got back to the car), so I thought that was kinda strange. At any rate, I accepted it and we went on our way. The next day I received a voicemail from the clerk accusing me of stealing the cash deposit (which she gave me), and her telling me that they have me on camera. I have never been so appalled in my life. To think that I would steal anything from this joke of a business. I called this person back and not only did she refuse to apologize, but she then doubled down on her accusation. I told her that I wanted to speak to a manager and she told me to call back at 10pm. I called the next morning and the manager advised me that he would take care of the situation with the clerk, but that the money situation was ok. I advised him that it was not because he now had charged me a separate deposit on top of the one I was charged in the beginning. He refused to give a refund. I would like a refund and for them to be evaluated thoroughly.