Complaints
This profile includes complaints for Mitchell Builders LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 1 complaint in the last 3 years.
- 0 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:03/20/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
**** **** **** *** ******** *** ****** *** *** ******** ******** ** **** **** ** *** **** ** *** ****** ********* * **** * ******* ** *** ******** ******** *** *** ***** ** **** ** *** ** ******** *** ******** ***** ** ******** ****** ******** ** **** *** ** ******* ** *** ******** ******** ** **** * ***** ** *********** ** *** ********* ** *** ********* *** ******** ******* **** ** **** ***** ******* *** ****** *** ** ****** *** ******** *** *** ***** *** ***** **** ** *** **** ******** ***** *** ****** ** ** *** ********* ********* *** ** *** ****** ***** *** ** ********* ********** ** ** ***** ** **** ******* **** *** ******* ** *** ********* ** **** *** ****** ** ****** *** ******** *** *** *** *** ****** *** ******* *** ***** ***** **** *** ******** ******** ****** **** *** *** **** ** ***** ***** *** *** ***** *** ****** *** *** **** *** **** ******** ****** *** ** ***** ********* ** *** ** *** ******* *** *** *** **************** ******** ******* *** ** ****** *** ******* ***** *** *** *** ********** **** **** ***** ** ** ** ******** **** ***** *** **** ** **** **** ** *** ******
Business Response
Date: 03/20/2023
**** ** *** *********** **** **** *** ******** *** ****** *** *** ******** ******** ** **** **** ** *** **** ** *** ****** ********** **** * ******* ** *** ******** ******** *** *** ***** ** **** ** *** ** ******** *** ******** ***** ** ******** ****** ******** ** **** *** ** ******* ** *** ******** ******** ** **** * ***** ** *********** ** *** ********* ** *** ********* *** ******** ******* **** ** **** ***** ******* *** ****** *** ** ****** *** ******** *** *** ***** *** ***** **** ** *** **** ******** ***** *** ****** ** ** *** ********* ********* *** ** *** ****** ***** *** ** ********* ********** ** ** ***** ** **** ******* **** *** ******* ** *** ********* ** **** *** ****** ** ****** *** ******** *** *** *** *** ****** *** ******* *** ***** ***** **** *** ******** ******** ****** **** *** *** **** ** ***** ***** *** *** ***** *** ****** *** *** **** *** **** ******** ****** *** ** ***** ********* ** *** ** *** ******* *** *** *** *************** ******** ******* *** ** ****** *** ******* ***** *** *** *** ********** **** **** ***** ** ** ** ******** **** ***** *** **** ** **** **** ** *** ******
We Changed the contract at your request and changed the terms as was discussed. You delayed project by 5 MONTHS due to no plat of survey. You wouldn't pay the deposit noted in new contract, which was your request but were willing to pay the overage for your cabinets...? You had extras and were told about every single one before any worked performed and you agreed with the extra cost of every single need. We arent going to fix your house for free, its your house and your responsibility.
Every dollar from deposit was allocated for the project up to the next progress payment of 30% of total which was never received and hence the project was canceled, garage doors frozen and permit removed due to lack of progress payment. The 60% was for Demo, Dumpsters, ************************* New Cedar Siding, General fee, electric, plumbing, materials for said items, framing, meeting with town 4 times, checking on house for 4 months since homeowner did not know what to look out for(at our good will) We did many other items pro **** for client with no change in attitude toward project and just thought everything should taken care of at Mitchellbuildersllc expense.
We had a redtag which is normal and we did not continue project without code enforcement approval, this is FALSE and a lie that we continued without proper approval and the town can prove this. If we had continued without proper approval the project would of been shut down. Client proceeded to have contractors work on project with OUR permit. Client ripped out drywall as we suspect to make it look like we did something wrong. House was 100 years old with many issues that cost the client way more than thought. The client stated house had a proper home inspection before purchasing which we never saw proof of and the house was clearly not inspected. Electric was crazy wrong, foundation was rotted and sunk 2" which was stated that before buying was in great shape. Client continued to state that we, Mitchellbuildersllc, should be responsible for their house being not properly inspected and that , Mitchellbuildersllc, should include this unforeseen items.....no....doesn't work that way.
We are requesting YOU pay for the pro **** items since you can afford to pay ******** more for cabinets than in allowance.
There will be no refund hence to why we had PROGRESS PAYMENTS to insure we don't work and pay for such items not in deposit. Contract is void due to not following the newly agreed in person, on paper and verbally contract terms.
Stated by your realtor/ designer/ medium client had run out of money and /our could not afford anymore extra expenditures.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.