ComplaintsforPedcor Management Corporation

• Initial Complaint

  02/20/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I reside at ******** Apartments in Apt. ****************************************. I have numerous complaints regarding lack of maintenance and response by management. The entire double window frame in living room is cracked, causing leaks and water stains in ceiling, which have remained the past three weeks. I can not make use of the room due to mold fears and exacerbation of sinus problems. Rain leaks have permanently stained all blinds. The dampness caused sneezing spells and watering eyes. That is why I am confined to my bedroom. This is absurd with ******* monthly. Management standard response is " I reached out to a vendor", with no results. I was told many residents are experiencing the same problem. As a result, I shall have to file a report to the Florida ************

  Business response

  02/22/2024

  This property is not managed by Pedcor Management Corporation. It may be Pedcor Homes or RBM management.

• Initial Complaint

  08/30/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Starting Sunday 08/20 our A/C had went out my family and I went with out A/C during the Hotest days of the year. With Temps being 90+ Degrees and over a 100 Degrees with the humidity. We are still currently with out A/C as of 08/30. A HVAC Tech did finally come out as of 08/25 to be told we have to order the Part.

  Business response

  08/31/2023

  Our Maintenance attempted a repair on 8/21. We were contacted back on 8/23 that the unit was still not working, so we put a portable A/C in the apartment. We contacted our HVAC contractor and took the first available appointment they would give us which was 8/25/23.

  At that time they diagnosed the issue and place order for parts, unfortunately we are at the mercy of the suppliers and contractor but will get the repairs done as quickly as possible. Please contact the office with any other concerns. thank you for making us aware of the issue.

• Initial Complaint

  08/30/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On August 15th the ** in my apartment stopped working. When I called the maintenance worker he came and said that he fixed it. The same night the ** was not working. Every time I email the complex they will not respond to my emails but when I check my service request it says completed. This is causing mold in my room due to the humidity. On August 29th the maintenance worker came into my apartment to fix my **. When the maintenance worker was putting in the new part he started to WELD the piece. It got so hot that the maintenance worker broke my water sprinkler which caused my whole apartment to flood with water. Till this day the maintenance worker has still not fixed my ** and now Im dealing with horrible living conditions. Keep in mind that my 2 year old daughter lives with me and is now dealing with health issues. I had to take her to a dr *********** because of respiratory issues. Also I now have only 1 portable ** unit in my living room when I was told I would be given multiple units until the issue was resolved which was a lie. Also because of the Portable ** unit and the 5 dehumidifiers running constantly my electricity bill has sky rocketed and when I ask for compensation they say they will not help me even though its there fault. I even offered to call a 3rd party vendor to fix the issue and have the vender send them the bill and they denied. I can no longer live in these horrible conditions and I am needing help. I have video proof as well as emails and service request. *************************** is the area manager and the person who keeps shutting down everything. This is now a huge safety concern.

  Business response

  09/13/2023

  
  
  Our management team was made aware of the ** being out on August 16th, 202 in *********************** unit. Our **************** began to diagnose the problem and installed a Portal ** unit in the 1 Bedroom unit that same day. The specific coil part that needed to be replaced was ordered on August 18th,2023. The part needed took a while to get delivered and was delivered on 08/29/2023. The maintenance team completed the ** repair that same day. While completing the repair, the Sprinkler system in the unit was triggered. The Maintenance team quickly shut off the water, completed repairs, and water extraction was completed.
  
  The Area Manger assigned to the property, ***************************, spoke to ************************ on August 29th,2023. ************************ asked to be transferred to another unit. Being that his lease is set to expire within 90 days, he was given the option to apply to transfer to another unit. ************************ stated he would contact the property manager to begin the transfer process.
  
  

• Initial Complaint

  08/25/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  From Aug 20 to 25 My Family and I are still currently with out A/C. They waited till Thursday to contact someone to have some one out on a Friday. Just to hear well we have tocorder the Part while Temps have reached over 90 Degrees out side and inside of Apartment. With Humidity the weather being over 100 degrees. So My Family and I sit here with No resolution but to endure the Heat because no further arrangements were made.

  Business response

  08/28/2023

  ******************* is not the lease holder for this apartment and i am unable to respond without correct information.

• Initial Complaint

  07/14/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I recently concluded my over two-year tenure at ****************** Apartments, and unfortunately, my experience left much to be desired. Allow me to provide a high-level overview of the issues I encountered during my stay.First and foremost, a significant concern arose regarding the handling of the deposit I had provided upon move-in. We were informed that the non-refundable $175 fee we paid would serve as a safeguard against damages upon moving out. However, it appears that this assurance was misleading. In response to the charges for cleaning, management claimed that Pedcor, the property owner, was not honoring the lease protect fee. However, according to the 2022 Florida Statutes (Chapter *****), tenants are protected from such actions by new owners or agents during a sale or transfer of the rental property. This raised serious doubts about the adherence to tenant rights and good faith practices.Furthermore, I must highlight the persistent maintenance issues that remained unresolved throughout my tenancy. Of particular concern were the recurring mold problems, which posed potential health risks. Despite repeatedly reporting these issues, the response and resolution were consistently subpar. As a tenant, I had expected timely and effective solutions to maintain a safe and comfortable living environment.In light of the circumstances and the relevant statutory provisions, I implore Pedcor and ****************** apartments to rectify this matter promptly. It is essential that the unjust charges imposed be removed from my account, and an updated move-out inspection form reflecting a balance of $0.00 be issued. Compliance with ******* tenant law and the obligation of good faith should be prioritized.

  Business response

  07/17/2023

  ******* Apartments is not a property in the Pedcor Management Corporation portfolio. Sorry I am unable to assist.

• Initial Complaint

  07/01/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I live in ************** apartments in **************. The property manager, *******, ********* is new to her job and very inexperienced. She is rude and unprofessional and yelled at me yesterday when I was trying to address a complaint with her office staff. She interrupted her employe, to yell at me in front of two members of her staff, without even allowing me to finish my sentence. She was very hostile, her glasses were crooked on her face and obstructed her eyes from being viewed, which only made her look more crazy. ***** gives the same old excuse to avoid having to actually deal with residential complaints. They say that due to fair housing standards they cant treat one resident different from the other. I have lived in Apartments for over 10 years and Ive never heard an apartment manager say anything like that. The maintenance staff came into my apartment while I was bathing, without ringing the doorbell or knocking, and had a conversation with me at my open bedroom door, while my bathroom door was open and I was naked in the tub. I immediately emailed the office and with in person to discuss this issue later. He also left my front door unlocked which I only found out after I got out of the bathtub. I have reported numerous safety complaints over the last few years and the apartment has done nothing to address them. ******* blamed me instead of actually trying to deal with any of the issues I was bringing to her staff. She told me when I do this apartment five years ago that she had never worked in the office or for an apartment. She had only been a babysitter. She is clearly inexperienced and ineffective at her job, and it shows. She offered to give me a corporate number to complain, but then didnt actually give it to me. I walked back into the office, and her employees gave it to me. While they were, I heard her loudly talking through her closed office door about me presumably to the person I had to call to make my complaint. Absolutely Ridiculous.

  Business response

  07/17/2023

  Tell us why here...Dear ***************,
  I am sorry to hear about your concerns at ************** apartments.  After a thorough review I have found the following items documented regarding your stay.
  The current Manager, ********************************* is fairly new to the position of Manager though she has been with Pedcor for over 5 years and is very familiar with policy and procedure.  What I do see in your file is that you have had several episodes with four (4) separate Team Members where you treated them in an unacceptable,  and unprofessional mannerthis would include on more than one occasion the previous Manager, two separate Leasing Representatives, as well as ***************  The cursing of our Team Members is in direct violation of your signed lease agreement, so is not having your utilities in your name which has failed to happen since April and remains an ongoing issue.
  In checking our maintenance records it does appear that over nine months ago, it was noted that our maintenance team was to return to your unit later after attempting to provide scheduled maintenance to your apartment.  Our team members are bonded and insured, I can assure you we have never had even a suggestion of this type of improper behavior from our maintenance or management team from any other resident.
  I encourage you to either contact ************** or Pedcor Management Corporation immediately to address any legitimate maintenance items,remedy your failure to comply with your lease and frankly Im surprised you have been given such ***** from the Team members after your witnessed,disrespectful,  explosive behavior towards them.

  Customer response

  07/17/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  [Provide details of why you are not satisfied with this resolution.]

  I have never used improper language to curse out any professional in the leasing office at this apartment, or at any apartment in my entire life, nor any other office for that matter. I would like to know the dates and names of the alleged incident with foul language. Because this is the first time Im hearing about it. On June 30th, I went to discuss the notice on my door, which said legal action would be taken if I did not immediately pay the current Centerpoint charge. I have more than enough money in my account to pay for that charge, which is why I was unsure as to why it was even placed on my door to begin with. When I went to the office, *********************** yelled at me and told me that the bill had already been sent in and paid that day in fact, which is just not true. I have checked the account online myself and submited documentation to the BBB reflecting that. As of today, even though the money was already taken out of my account to pay that bill, including the administrative fee, its still has not been paid with Centerpoint. Regardless of someones professional experience, or inexperience at their job, it never excuses someone yelling in the other persons face like *********************** did to me on June 30. It was uncalled for and rude and I wouldve never treated her or anyone else in such a disrespectful manner. I have tried repeatedly to call the contact that she gave me, ***************************, the area manager. I didnt expect this to go smoothly, though, as when I walked back in to get this information that *********************** promised me, I could hear her loudly talking through her office door about me to whom I was supposedly to call and make this complaint to resolve this issue. I think your company is backtracking to find a way to make it look like everything is my fault. I was simply wanting to address why notices were being placed on my door saying that these bills needed to be paid immediately when there was over $2000 in my account. And yet the Centerpoint bills were still being paid late and I was still being charged the administrative fee on top of the late fees. That wasnt till June 30 when that **** was never paid, as *********************** incorrectly stated more than once in person and in writing, that it had already been paid. That is false. It remains unpaid with late fees as of today a full 17 days past the date it was supposed to be paid by. I truly feel that had there been any altercations between me and anyone in your management or staff, that it wouldve been documented with me as a part of that documentation or probably wouldve voided my lease and been asked to leave. That hasnt happened, because I have never had words with anyone in your staff other than *********************** on June 30 when it was her who yelled in my face, and became extremely volatile and inappropriate for absolutely no reason, other than being inexperienced at her job, which is hardly an excuse.  
  

  As far as the complaint, I made 9 months ago and writing and in person I assure you it definitely happened and it was absolutely horrifying. Since that day, when I was forced to talk to your maintenance man at my bedroom door while I was **** and in the tub, I have still been afraid and reminded of this horrible disgusting incident. I have since locked both my bedroom door and my bathroom door at night and whenever I take a bath. It was that disgusting. On top of which, your employee left my front door unlocked while I was naked in the tub. I cant fathom why anybody would do that. I told multiple people about it in writing and in person when it happened because it was such a bizarre occurrence, that had never happened to me even once in almost 2 decades of living in apartments.
  

  It was so appalling and disgusting that I actually remember what he looks like. If needed, I could personally let you know which one of your staff was completely inappropriate that day in my apartment. I can tell you for sure that its not the normal maintenance man that has fixed other things in the my apartment over the last five years of living here. (Im blanking on his name, but he has always been very nice and never inappropriate.) 

  I wish I could say that your company responded to such an unusual complaint by immediately addressing the concerns of their resident, but sadly, thats not the case. Nothing was done at all. Even now no one from your company has bothered to reach out to me to personally apologize on behalf of your maintenance man that day. That would be the appropriate response. 
  

  As far as the centerpoint, I am getting that addressed this week. My main concern was those notes put on my door stating that I had to pay them immediately or face legal consequences when they had already been paid from the thousands of dollars in my account. ***** making the forms the office prints out for people absolutely useless in this situation. But even beyond that, each time I got one of those pointless notices, I freaked out that maybe my math was off  a  bit and it caused me unnecessary anxiety for absolutely no reason. I realize that the blanket statement the office gives to every residential complaint is that due to see your housing standards they have to treat everyone the same thats fine. Just dont put the notices on my door, print them out and then put them in the trash. Because, in my situation, theyve already been paid. Or you could not print out the blanket statement that doesnt apply to my particular circumstance. That wouldve been perhaps a more proactive approach instead of blaming me, the resident, who has been here for five yearsmost of which, until recently, were very pleasant.
  

  So, I invite you to please give me the date & location of these alleged incidents and whom they were with, because I guarantee you they never happened and Im sure I can easily prove it. Anything less than that just proves this is merely an attempt to make me (the victim) in this situation look like an instigator, which I am most definitely not. Ive read over some of your other complaints from your company so I cant say that Im surprised that this is the strategy you unfortunately decided to take. 
  

  furthermore, I never demanded anything as compensation for being walked in on in the bathtub without so much as a knock or a doorbell ring. I just wanted my bedroom door fixed. Thats all. And I didnt even make a big deal about it when I went in person to talk to whomever was working at the  desk then, because it certainly wasnt that persons fault. 
  

  as far as the center point charges: On June 30, the day I was accosted by ***********************, I was told my balance was $1289.26. This reflected that both the June bill and the June admin fee had both already been deducted from the money on my account. However, that bill has NOT been paid as evidenced by the current bill, which I am including along with this response. I dont think it should be deducted from my account if it hasnt actually been paid.  
  

  I fully intend to get the centerpoint turned back on in my name this week however, that might be difficult since this disconnection notice is in the apartments name and not mine. The simplest thing I can think of is to use the remaining balance on my account to pay the disconnect notice thats in the apartments name. I think it would be fair to not penalize me with late fees when the money to pay those bills has been sitting in my account for monthswhich only your office has access to use to pay that bill. After the June utility expense, June admin fee and July rent is deducted, the remaining balance of $438.26  is more than enough to cover the current bill in the apartments name for $269.99. Please note that last months bill in the amount of $131.58 was already taken out of my account, but not actually applied to that bill. I dont want to pay it in duplicate. Other than that, I can gladly let you know when centerpoint  is back in my name later this week.

  For what its worth, I had only ever had pleasant interactions with ***********************, including when she showed me this apartment over five years ago, and since. It wasnt until the unfortunate incident on June 30 when she yelled at me in front of two strangers over a bill that had not been paid, that the situation deteriorated into what it is now. I would never talk to anyone like that for any reason. A good manager should be able to maintain their composure, regardless of the situation, but Im sure that will come with time and experience. 
  
  Regards,
  
  ***********************

  
  

• Initial Complaint

  06/26/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  If I could give it zero stars I would as 1 is too high for the people that manage this complex. I have lived in this complex since its opening day, going on almost **************************************** here. While the apartments are very nice as in the buildings itself, this complex since its beginning has had horrible management. They have changed the team that runs the complex several times in 12 years and it gets worst every time. They do not respond to maintenance request, they do not respond to emails, they do no answer their phones, they are never in the office. THEY ARE NO WHERE TO BE FOUND! Only time you will find them is around rent day and even then, they make it hard to get a hold of them.It is so badly run it is ridiculous and just a headache to live here, I DO NOT RECOMMEND IT. Pay a bit more and live in a complex that has some management that cares or at least is there for you. I have made a maintenance request over a year go to fix my balcony door (to be able to go outside) and they have not fixed it. I had to **** for them to pass my 30-day notice to move out and when I finally got a hold of them, they made it a problem that I was breaking my lease when I had signed a month-to-month lease prior to this, had to take me explaining that to them for them to figure that out and finally agreed that I was correct. I mentioned that I needed some maintenance request done and specially my balcony door and the new office lady replied with why would we fix it, you are moving out.

  Business response

  06/26/2023

  We apologize that your experience has been less than stellar these past few months. We have experienced some staff shortages and that has left us in a lurch. We have a corporate maintenance specialist who will be on site next week to take care the of service request.

  We will do our best to make your last month with us better.

  Customer response

  06/26/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  I am just asking requesting begging for someone from corporate or higher up area manager whatever it is to call me at ************ to have a quick professional talk  i promise it wont be more than 5 minutes 

  i have lived here for 11 years and 5 months  i at least deserve this courtesy

  
  Regards,
  
  *********************

  
  

• Initial Complaint

  06/26/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  May 14th at 1pm had a leak in the apartment, maintenance was contacted and called back and stated that they will come back and that the water will be cut off until they find the source. A fan was left to dry the floor which was soak. Next day maintainced came back and left another fan. Said the problem needed to dry here it is a month later and the roof is caving in mold has settled and my son has breathing issues. This is unsafe

  Business response

  06/26/2023

  This address does not correspond with any properties we manage in **************.

  Possibly the consumer has confused Pedcor Management with Pedcor Homes, which is a common mistake.

• Initial Complaint

  06/05/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have lived in Golfview for nearly 4 years. In the last year, it has fallen to pieces. My oven doesn't work, my stove doesn't work, my dishwasher won't drain and now has mold in it, my sink doesn't work so we are doing dishes in the bath tub and finally they just fixed my air conditioning after more than a month. It is unreasonable to force someone to live under these conditions. I would like for them to fix the issues and deduct some of the rent I'm paying. I reported these issues on April 15th and they still haven't been fixed. I looked on my portal to check and they had deleted my request. I issued new requests and took a screen shot so that I had proof of the date it was reported. I have called many times and I have been promised solutions that never come.

  Business response

  06/08/2023

  June 6, 2023
  RE: Repair Issues
  
  
  We apologize for the frustration you have experienced recently and want you to know we value your feedback, as it allows us to resolve any issues that occur and assists us in improving our services. Resident satisfaction is our number one goal.
  
  While researching your concerns we have found the following:
  
  Multiple service requests were entered through the online resident portal all reflecting identical repair requests.  This led to the multitude of tickets being condensed down to one service request.  This is what gave the appearance of your requests having been deleted as they were combined to form one single request.  Our records indicate that all requested work has been completed at this time, including replacement of your stove,dishwasher, and kitchen faucet.
  
  Again, we apologize for your frustration and are glad weve been able to resolve the matter for you.  We look forward to continuing to serve you in the future.
  
  
  Best Regards,
  
  Golfview Apartments Management

• Initial Complaint

  05/29/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  It started 06/22 when ***************************** - Property Manager and the leasing representative ************************* been hired at ************** Apartments. Ive been living here going on six years for some reason they always go up on my rent each year, ***** and ****** seems to have this problem that they want to slay me and get more money out of me. Everyone else ***** explained to me pay less in their rent amount; even at their sisters property called ********************. Thats because shes was the property manager at both sites. I tried to move out of these apartments ************** in ******** **; to ******************** and another sister property called Larkridge In ******** **. Both apartments porting out ***** and **** made it very difficult on me transferring my paperwork was lost, my important documents were lost and stolen, my home lab top computer was damaged from their website. Move in date stopped, from Larkrige management team, no one contacted me for my deposit. I literally almost lost both properties at the same time. I find these people to be disrespectful, causing the neighbors to watch me leave home to work, neighbors reporting lies about my work hours because these properties are income based. ***** would call my employer to have them give me more hours so they increased my rent to slave me. And later tell me that I paid more rent than the two properties here in ********. She calls the gym I attended to check on me; make sure Im not at work. Shes has really violated my boundaries and doesnt want me to move out from ************** Apartments when tried two in two years. She finds ways to harass me through my family members and by calling my employer creating drama on the job. Tracking my emails and social media accounts trashing me with fake accounts. This needs to reported immediately and stopped by Pedco Management. And causing other people to compare in a competition game with me at work and the gym. Playing mind games. Feeling trapped, want out

  Business response

  06/13/2023

      Resident rental amounts can vary site by site, however the standard rent charged to each resident does not exceed rental amounts as posted to the general public.  The amount a resident pays can vary if the resident is receiving assistance from a Housing Authority. Residents are able to apply at any Pedcor site and as long as there is availability and  qualifications are met, the move-in can be granted.  As each property may operate under a different tax credit program,************** is operated that once an applicant is approved to live at the site and occupies the apartment, further income documentation is not needed to continue to reside in the apartment.  Housing Authorities continue to request income information for their programs, but these are separate and not part of ************* qualifications.
     Concerns regarding neighbors can be directed to your local office staff to address, they would be happy to assist.  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩