Complaints

This profile includes complaints for Pedcor Management Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Pedcor Management Corporation

  770 3rd Ave SW Carmel, IN 46032-2036

• 

  Pedcor Management Corporation

  100 Aspen Dr Crawfordsville, IN 47933-2155

• 

  Pedcor Management Corporation

  7676 Horsetail Dr Indianapolis, IN 46260-4508

• 

  Pedcor Management Corporation

  1800 S Lakeview Dr Franklin, IN 46131

• 

  Pedcor Management Corporation

  2915 Sweet Grass Ln Greenfield, IN 46140-9180

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, the apartment complex is still coming at me for my dog. In which is my service dog. I have her ID card and her Certificate. I have taken to the office multiple times, and they are denying taking information. I have told them multiple times my doctor is online and Ive not been able to get in touch yet cuz I dont have $400 to open my account back up yet. But besides that, they have proof and information on my dog, and they are denying it, still coming at me telling me to remove my dog. Please help in this matter. A service animal by law is not even to be questioned, or demanded on proof of their information. Thank you.

  Business Response

  Date: 05/05/2025

  Dear ******,

  Please indulge us once more by bringing you animal information to the office. The staff is stating they do not have it. We require an animal addendum be signed by the lease holder and information about your service animal is necessary in completing the document, thank you

• Initial Complaint

  Date:04/15/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  UNIT 1048."Went in to get an apartment, I told them I couldn&#**;t read or write and about my lung condition. They said everything would be clean. I asked the guy manager for ******* filter, he gave me one. I told him something was bothering me. I put the air filter in myself bought another air filter to put in the second spot, there was 2 spots. I bought the filter and an air purifier at *******. The dust was so bad. I have pictures, the carpet was full of a white substance that had a bad smell. After complaining I left with all my stuff. "-****** *******

  Business Response

  Date: 04/16/2025

  This is not a resident at our community, unfortunately we can be of no assistance. 

• Initial Complaint

  Date:03/31/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint Title: Ongoing ******************** to Complete Repairs ************************************ Complaint Body:I am a tenant at ************************************ in ***********, ** (Managed by Pedcor Management Corporation). I submitted a request to repair my dishwasher over four weeks ago. Despite repeated calls, messages, escalations to the district manager ********* ********, and ******* ******* Vice President at Pedcor Investments, and being put on hold for nearly 15 minutes, the repair has not been made. Also, I made them aware that both racks are rusted.Worse, Ive been treated with extreme unprofessionalism by maintenance staff including aggressive and hostile behavior inside my home, missed appointments, and false promises from management, including the district manager ********* ********.I was told the dishwasher would be fixed multiple times. The office either ignores calls or puts me on indefinite hold. Ive spoken to their district manager directly with no results.This is not just poor service its a violation of tenant rights. I am formally requesting an investigation and accountability for their failure to maintain basic living standards and the behavior of their ************** Name: *********************************************: *************************************** Management Company: Pedcor Management Corporation Phone: ************** Email: *************************************** Tenant: ******* ******

  Business Response

  Date: 03/31/2025

  As of today, March 31, 2025,Mr. ****** has not returned Mr. ******** call from Tuesday, March 25, 2025.Prior to Mr. ****** contacting Pedcor Management Corporations corporate office, he was in contact with Ms. ******** that is the Area Manager for *************. Ms. ******** was under the impression that dishwasher service request had been addressed and met with Mr. ****** in the community leasing office prior. Mr. ****** has been provided Ms. ********* contact information and instead of contacting a corporate representative has sent a demand letter to the general leasing email account for Culebra Creek last week. At his request,a written response was sent to Mr. ****** today (March 31, 2025) requesting a time for maintenance to address the dishwasher. The maintenance team has been denied entry prior by Mr. ****** when attempting to address the dishwasher. We are awaiting a response from Mr. ******. 

  Customer Answer

  Date: 04/02/2025

  BBB Rebuttal Response ******* ******
  ************************************ / Pedcor Management Corporation
  
  
  
  The managements statement that I failed to return a call from ******* ******* is categorically false. I never received any call from ******* ******* or ********* ******** at any point. The only call I did receive was from the Culebra Creek leasing office, and that came more than three weeks after my original request only after I escalated the issue to ********* ********. That call happened when ********* ******** happened to be in the office.

  
  To suggest that I am the cause of the delay due to not returning a call I never received is a blatant attempt to shift blame and avoid responsibility for weeks of inaction and failed follow-through on their end.

  
  Also, what the management failed to disclose is that upon arrival, one of the individuals the district maintenance manager became hostile, loud, disrespectful, and challenged me inside my home. Upon leaving, he said to the other maintenance guy (and I quote), he was acting like he was scared.
  I calmly asked him to leave due to his aggressive behavior. I even offered to allow the second maintenance man (who had previously banged on my door in an aggressive manner) to stay. He said (and I quote), Im choosing to leave, and he also left. That is not a "denial of service" its a refusal to tolerate harassment or hostility in my home. Although I invited the other guy to stay to fix the dishwasher, he refused to stay.

  
  The statement that I met with ********* ******** prior to contacting corporate is misleading. There was no scheduled meeting between ********* ******** and myself. I went to the leasing office to report the loud, hostile, and disrespectful behavior including being directly challenged inside my home by the district maintenance manager. ********* ******** simply happened to be present at the time.

  
  Additionally, their claim that I sent my demand letter to the general leasing email is completely false. I sent a certified letter with return receipt directly to the leasing office here at ***************************************, and Pedcors corporate office at One Pedcor Square, **************************************
  Theyre implying I didnt follow the chain of command properly. But theyre ignoring the content of my letter and the validity of my claims just to nitpick where it was sent. Thats not accountability its avoidance.

  
  Management now claims they sent a letter on March 31st to schedule service. Thats fine but it comes after weeks of unprofessionalism, failed follow-ups, and outright hostile and threatening behavior. This isn't proactive service; it's damage control triggered by a BBB complaint.
  Additionally, the statement that ********* ******** was under the impression that the dishwasher service request had been addressed and that she met with me in the leasing office to confirm this is a blatant lie. ********* ******** seems to have forgotten that I video recorded our entire conversation and she clearly saw my phone in hand while I did so.

  
  During that conversation, as I prepared to leave the office, ********* said and I quote:

  
  Okay Mr. ******* ******, lets get your dishwasher fixed for you and your family. Theyll be back over to fix it today.

  
  That statement was made directly to me, on camera, and yet no one came. It was yet another empty promise added to an already long list of failed commitments from the management team.

  
  Its also worth noting that this experience is not an isolated incident. As of this writing, Pedcor Management Corporation holds a 2.1 out of 5 star rating, with numerous reviews citing similar issues including unresponsiveness, broken promises, and disrespectful staff interactions.

  
  Likewise, ************************************ currently has a 2.8 out of 5 star rating, with a public record of tenant complaints mirroring my own experience. This further validates that the issues Ive raised are part of a larger pattern of mismanagement and neglect not a one-off situation or misunderstanding.
  At no point should any tenant experience aggression or raised voices from a staff member inside their home especially after clearly stated boundaries and a documented history of poor communication. That moment was not only inappropriate it was unacceptable. Any attempt to frame my response as a denial is dishonest.
  
  
  
  Sincerely,
  ******* ******
  ******************************************************
  *********************
  **************

  Customer Answer

  Date: 04/03/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  [Provide details of why you are not satisfied with this resolution.]

  BBB Rebuttal Response ******* ******
  ************************************ / Pedcor Management Corporation
  
  
  
  The managements statement that I failed to return a call from ******* ******* is categorically false. I never received any call from ******* ******* or ********* ******** at any point. The only call I did receive was from the Culebra Creek leasing office, and that came more than three weeks after my original request only after I escalated the issue to ********* ********. That call happened when ********* ******** happened to be in the office.

  
  To suggest that I am the cause of the delay due to not returning a call I never received is a blatant attempt to shift blame and avoid responsibility for weeks of inaction and failed follow-through on their end.

  
  Also, what the management failed to disclose is that upon arrival, one of the individuals the district maintenance manager became hostile, loud, disrespectful, and challenged me inside my home. Upon leaving, he said to the other maintenance guy (and I quote), he was acting like he was scared.
  I calmly asked him to leave due to his aggressive behavior. I even offered to allow the second maintenance man (who had previously banged on my door in an aggressive manner) to stay. He said (and I quote), Im choosing to leave, and he also left. That is not a "denial of service" its a refusal to tolerate harassment or hostility in my home. Although I invited the other guy to stay to fix the dishwasher, he refused to stay.

  
  The statement that I met with ********* ******** prior to contacting corporate is misleading. There was no scheduled meeting between ********* ******** and myself. I went to the leasing office to report the loud, hostile, and disrespectful behavior including being directly challenged inside my home by the district maintenance manager. ********* ******** simply happened to be present at the time.

  
  Additionally, their claim that I sent my demand letter to the general leasing email is completely false. I sent a certified letter with return receipt directly to the leasing office here at ***************************************, and Pedcors corporate office at One Pedcor Square, **************************************
  Theyre implying I didnt follow the chain of command properly. But theyre ignoring the content of my letter and the validity of my claims just to nitpick where it was sent. Thats not accountability its avoidance.

  
  Management now claims they sent a letter on March 31st to schedule service. Thats fine but it comes after weeks of unprofessionalism, failed follow-ups, and outright hostile and threatening behavior. This isn't proactive service; it's damage control triggered by a BBB complaint.
  Additionally, the statement that ********* ******** was under the impression that the dishwasher service request had been addressed and that she met with me in the leasing office to confirm this is a blatant lie. ********* ******** seems to have forgotten that I video recorded our entire conversation and she clearly saw my phone in hand while I did so.

  
  During that conversation, as I prepared to leave the office, ********* said and I quote:

  
  Okay Mr. ******* ******, lets get your dishwasher fixed for you and your family. Theyll be back over to fix it today.

  
  That statement was made directly to me, on camera, and yet no one came. It was yet another empty promise added to an already long list of failed commitments from the management team.

  
  Its also worth noting that this experience is not an isolated incident. As of this writing, Pedcor Management Corporation holds a 2.1 out of 5 star rating, with numerous reviews citing similar issues including unresponsiveness, broken promises, and disrespectful staff interactions.

  
  Likewise, ************************************ currently has a 2.8 out of 5 star rating, with a public record of tenant complaints mirroring my own experience. This further validates that the issues Ive raised are part of a larger pattern of mismanagement and neglect not a one-off situation or misunderstanding.
  At no point should any tenant experience aggression or raised voices from a staff member inside their home especially after clearly stated boundaries and a documented history of poor communication. That moment was not only inappropriate it was unacceptable. Any attempt to frame my response as a denial is dishonest.
  
  
  
  Sincerely,
  ******* ******
  ******************************************************
  *********************
  **************

  
  
  Regards,
  
  ******* ******

  
  

  Business Response

  Date: 04/16/2025

  Today is Friday, April ******, and the time is 10:26 CST. Our community leasing office team nor *********** have been contacted by Mr. ****** to schedule a time for our maintenance team to complete the service request on the dishwasher at this time. We are prepared to evaluate the needed service on the dishwasher as ********* has requested by appointment when he contacts Ms. ********* A member of the management team will be present during the time the dishwasher service request take place. Our management team believes we have given our best effort to address Mr. ******* complaints. In closing, if Mr. ****** we would like to discuss terminating his lease agreement at *************, that also may be discussed by contacting Ms. ********* We kindly request that Mr. ****** contact Ms. ******** to schedule an appointment very soon. 

• Initial Complaint

  Date:02/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company has failed to provide me with an reasonable accommodation. It has been over a year since I gave them the paperwork to move.e to a first floor apartment. I have had to refill out the paperwork 3 times because of updates. It seems like they have many excuses why I haven't been moved yet. This company never answers there phone and doesn't respond to emails please help

  Business Response

  Date: 02/28/2025

  
  Admittedly, this request went unattended due to changes in the on-site management staff.  As of today, the resident is approved by PMC to transfer with a Reasonable Accomodation to our transfer policies regarding the outstanding balance due for unpaid rent.  Typically, transfers are not permitted if there is an outstanding balance. The Reasonable Accomodation proposed is that the resident has agreed to a 12 month repayment plan for the outstanding balance.  The site is awaiting the final inspection from the local ***************** and the lease is ready 
  
  

• Initial Complaint

  Date:01/03/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ive had multiple noise complaints with my neighbor above me. Ive called 911 many times for noise complaints and her bfs parking in the residents side. I have filed complaints in the main **************** has been done. Maintained jobs I have put orders in & things are misplaced and my lights are left on and things that meant to be replaced are left out on my countertops. Ive had calls from **** on the 3rd of the month before rent is due asking about my balance and its only late after the 4th. I have never had this problem until I complained about the maintenance issues I have had here .Im not sure If thats a husband, bf or fiance who is working in the property maintenance and they know them regardless it should be professional when someone request a work order. I would like this resolved in a timely manner. Thank you.

  Business Response

  Date: 01/07/2025

  
  Ms. ******* recently submitted multiple work orders over the past week for kitchen sink issues. This was due to the fact that the maintenance team was unable to initially replicate the issues that the resident was experiencing. The maintenance team returned for repairs, and to our knowledge the issue has been fully resolved.  Any maintenance related items left in the residence would not have been left intentionally and have since been remedied.  Related to the complaints toward the other household, Management has addressed the issue directly with the other household per the enforceable terms of the lease agreement.  Management also routinely calls residents,prior to the 4th of the month, related to rent balances and any potentials plans to pay, and is no way influenced by resident inquiries such as work order submissions.  The resident's allegation of any potential relationship among coworkers is also unfounded.
  

• Initial Complaint

  Date:12/20/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm a renter at this company. Maintenance request was placed by me November 27th. They came in same day and didn't attempt to fix the issue. I told them to leave the request open until a different tech can come out on Monday December 2nd. That day they said they needed to order parts. 10 days later unannounced they came in and fixed the issue with my washing machine and purposefully washed my laundry. They didn't have to notify me as I had placed a maintenance request. This is very wrong and they are refusing to address this issue further when I still have questions unanswered. I have requested to speak to the area managers supervisor and though the supervisor was cc'd in the email, they never responded to me. I have many emails and texts from the company with contradictory information provided from the Area Manager.

  Business Response

  Date: 12/31/2024

   

  Our residents are our top priority, and we are discouraged to see you feel disappointed with our service.Our policies and procedures have been communicated several times and being a former employee of Pedcor, we are sorry that there is still a misunderstanding on this.
  
  Pedcor policies on service requests are as follows:
  
  If a resident places a service request, they are giving us permission to enter the unit unless otherwise specified. If we do not have a requested date or time from the resident, we will enter the unit to complete the work order in which it was received, apart from maintenance emergencies which will jump to the highest priority.
  
  A maintenance tent card is left at units that are partially completed to inform them we will need to re-enter once the part/item is in our possession to complete the work order fully. It is at the residents discretion to inform the office should they require an appointment of re-entry.
  
  All policies and procedures have been followed by Management and our records indicate that all requested work has been completed at this time.

• Initial Complaint

  Date:09/25/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a leasing resident with this apartment complex since 2021. I am on the 4th leasing year with Pedcor and all of sudden, I've had issues with them. I am not sure if its the staff (which its the only thing that makes sense) or choosing to not communicate with their residents. First occurrence was back in March i got a letter stating I owed rent and needed to be out in 30 days! from January, 2 months later! The letter stated i didn't pay my rent but I did. I told them one, your coming to me 2 months later not 5-10days later from the rent deadline, but 2 months later? Even if I didn't pay, there was no communication whatsoever. I went to the office and I spoke with the property manager and we both had to go back and get things lined up, talk to people and get " community help" which we did so after 2-3 weeks in March, that situation was corrected then closed. Second occurrence, In Aug, I get home to another letter on my door stating I was missing rent, I got to the office and the new girl said its from January, I said NO, I already got this situated back in March with the property manager! this is ridiculous! I pay my rent and you are are not clearing doing your work right. The office worker stated they would look into this and call me back. They called about a whole week later and stated it wasn't January but May. I said no ma'am i pay my rent, I never have problems with you until now but this is getting ridiculous. I told her I will find my receipt and bring it in and will file a compliant with BBB. She just said okay. I found my receipt and they took a copy it. I told them i don't appreciate the wrong information and this back and forth non communication because again, even if it was true, there was no communication or any letters between May and Aug ( i paid my rent though). When i went in Sept, I told the same girl i want to cut my lease or get out of it because this is all uncalled for and not okay! They have workers that do not know how do their job

• Initial Complaint

  Date:09/24/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I applied to this complex months ago and they can't tell me anything about where I am in the application process. People are looking to move and the never know anything. They are not helping the community. They are conducting as a ********** property by the customer service they give.

  Business Response

  Date: 09/26/2024

  Thank you for sharing your experience with us. We understand how frustrating this situation must have been, and we regret the inconvenience you encountered during the leasing process. We strive to provide clear communication, and we appreciate your feedback.
  
  Ivy Ridge Apartment Homes is a new community currently undergoing the initial lease-up. Ivy Ridge is part of the ********** Housing Tax Credit program. This program requires us to verify the income of all applicants. The property is currently processing a high volume of applications.The turnaround for a decision is taking longer than usual. A member of our leasing team will reach out to you soon with an update.

• Initial Complaint

  Date:09/13/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  THIS COMPANY HAS REFUSED TO RETURN MY CALLS TO SETTLE A DIPUTE WITH THEM SENDING ME A NOTICE TO VACATE. I HAVE NOT VIOLATE ANY TERM OF MY LEASE AND WOULD LIKE TO SPEAK WITH SOMEONE FROM CORPORATE ABOUT THIS ISSUE.

  Business Response

  Date: 09/16/2024

  Dear *********** i would be happy to assist if you gave me the name of the community that you resided. thank you

  Customer Answer

  Date: 09/16/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  [Provide details of why you are not satisfied with this resolution.]
  The name of the apartment is Grainte Pointe Apartments.
  Regards,
  
  **** *******
  

  Business Response

  Date: 09/23/2024

  *********** it is my understanding that a meeting is scheduled for you tomorrow at the leasing office to solve your issues. if I am misinformed please let me know. thank you

  Customer Answer

  Date: 09/23/2024

  The headquarters has still failed to reach out to us to resolve this matter. 

  Customer Answer

  Date: 09/27/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. The meeting took place and my uncle can keep his apartment but, the company never addressed the harassment he received at the hands of ****** and I would like to speak with corporate directly as his POA to ensure that this does not happen again. 
  
  [Provide details of why you are not satisfied with this resolution.]
  
  Regards,
  
  **** *******
  

  Business Response

  Date: 10/02/2024

  There is nothing more we can discuss, we set a meeting and Mr. ******* did not show. The issue will be resolved with the resident going forward.

  Customer Answer

  Date: 10/08/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  [Provide details of why you are not satisfied with this resolution.]
  I am the residents POA and this company has still failed to contact me and conduct themselves in a professional manner. They have the documents and still have not even acknowledged them. They continue to use white privilege to dismiss residents and there advocates.
  Regards,
  
  **** *******
  

• Initial Complaint

  Date:09/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, I have a disability, my dog is my **** Per *** I have the right to have her in my home living and not be questioned or demanded proof of information on her. This apartment complex ************ has since I moved in, has been requesting information from me and leaving multiple letters on my door I come home to. Im getting very upset about this incident thats been ongoing with this apartment complex. They already requested her shot records so the vet sent those over for me. But this is unacceptable and not right of them to do this. I will be filing a lawsuit against them if need be. Please help me in this situation. Thank you.

  Business Response

  Date: 09/23/2024

  This resident has live in attendants who resident with her who have now moved in their dog. The site is just asking for the proper paperwork to verify that is it an *** due to the dog being over the weight limit and on the breed restriction list. They have refused to do so, so the office has sent letter to get this completed or the dog would need to be removed. The cooperation of the resident would be appreciated. thank you
  
  Please let me know if you have any questions.