Complaints

This profile includes complaints for Pedcor Management Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Pedcor Management Corporation has 94 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Pedcor Management Corporation

  770 3rd Ave SW Carmel, IN 46032-2036

• 

  Pedcor Management Corporation

  17955 Murray Pl Noblesville, IN 46060-1556

• 

  Pedcor Management Corporation

  2650 Bent Tree Ln Seymour, IN 47274-8339

• 

  Pedcor Management Corporation

  10225 Stage Coach Trl Fishers, IN 46037-7913

• 

  Pedcor Management Corporation

  150 Beaumont Cir Brownsburg, IN 46112-8192

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/29/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  It started 06/22 when ***************************** - Property Manager and the leasing representative ************************* been hired at ************** Apartments. Ive been living here going on six years for some reason they always go up on my rent each year, ***** and ****** seems to have this problem that they want to slay me and get more money out of me. Everyone else ***** explained to me pay less in their rent amount; even at their sisters property called ********************. Thats because shes was the property manager at both sites. I tried to move out of these apartments ************** in ******** **; to ******************** and another sister property called Larkridge In ******** **. Both apartments porting out ***** and **** made it very difficult on me transferring my paperwork was lost, my important documents were lost and stolen, my home lab top computer was damaged from their website. Move in date stopped, from Larkrige management team, no one contacted me for my deposit. I literally almost lost both properties at the same time. I find these people to be disrespectful, causing the neighbors to watch me leave home to work, neighbors reporting lies about my work hours because these properties are income based. ***** would call my employer to have them give me more hours so they increased my rent to slave me. And later tell me that I paid more rent than the two properties here in ********. She calls the gym I attended to check on me; make sure Im not at work. Shes has really violated my boundaries and doesnt want me to move out from ************** Apartments when tried two in two years. She finds ways to harass me through my family members and by calling my employer creating drama on the job. Tracking my emails and social media accounts trashing me with fake accounts. This needs to reported immediately and stopped by Pedco Management. And causing other people to compare in a competition game with me at work and the gym. Playing mind games. Feeling trapped, want out

  Business Response

  Date: 06/13/2023

      Resident rental amounts can vary site by site, however the standard rent charged to each resident does not exceed rental amounts as posted to the general public.  The amount a resident pays can vary if the resident is receiving assistance from a Housing Authority. Residents are able to apply at any Pedcor site and as long as there is availability and  qualifications are met, the move-in can be granted.  As each property may operate under a different tax credit program,************** is operated that once an applicant is approved to live at the site and occupies the apartment, further income documentation is not needed to continue to reside in the apartment.  Housing Authorities continue to request income information for their programs, but these are separate and not part of ************* qualifications.
     Concerns regarding neighbors can be directed to your local office staff to address, they would be happy to assist.  

• Initial Complaint

  Date:12/27/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I put in an application for a three bedroom apartment back on December 9. December 23rd the lady in the office told me that since Im married by the state my husband has to come in to put in a application even though we are no longer in a relationship and he lives in ******* now so since she told me that then I told her dont worry about the application Ill take myself and my kids some were else. Because Im not about to put my husband on my lease when we been separated for over 11 years now. I think the company should fix the way they do things or that company is not going to make it in this town that long. They told me in the office that thats how yall do the paperwork.

  Business Response

  Date: 12/28/2022

  I have communicated with the site manager about this application, and she stated the applicant wanted to cancel the application, stating the apartments were too small. the property Manager will reach out one last time to find out what the true status is on the application.

   

  Customer Answer

  Date: 12/28/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  [Provide details of why you are not satisfied with this resolution.]
  
  Regards,
  
  *********************
  

• Initial Complaint

  Date:11/21/2022

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They take no accountability for the errors of their Complexs Management team! I was on an housing plan that assisted me with my rent while living in their complex, THE MASTERS (which has HORRIBLE CUSTOMER *********************** The housing organization happened to change my monthly payment amount, reducing my payment portion. However, I had already paid my usual amount the day before, being unaware of the change. I went into the office to request my overpayment ($537) back because it had already been paid. They told me that I would have to wait until I moved out of the unit in order to get my money back. I called Pedcor (Senior Exec *************************) to validate, she verified that it was indeed their process. I moved out 9/22 and inquired about my overpayment when they sent me $200 less! ****** stated that after going over my rent ledger it showed a shortage of a rent payment from 3/21 . What leasing office will allow you to be that far behind without not charging late fees and evicting you? Well, I keep all letters sent to me while I was occupying their unit. So, I sent proof detailing them claiming to have overcharged me $200 during an audit and to pay next months rent with less this amount rectifying this issue! ****** stated that it was my responsibility to prove my overpayment by finding it in my checks in order to get my money back! Did I state that THE LEASING OFFICE SENT ME A LETTER THAT STATED THEY FOUND AN OVERPAYMENT AND TOLD ME TO REFLECT IT IN MY NEXT MONTH PAYMENT? She then proceeded to tell me she then found $80 and will send it; however after I stated how unprofessional it was to make me responsible for the error caused by leasing not to mention unethical (after being provided proof of the leasing office request) you still feel comfortable in deciding to steal my overpayment, she then decided to not send the $80 as well? I found that THE MASTERS IS VERY INCOMPETENT and PEDCOR DOES NOT STAND BEHIND ETHICAL PRACTICE AND SUPPORTS UNETHICAL BEHAVIOR!

  Business Response

  Date: 11/28/2022

  ************** is requesting a return of funds that she never actually paid.  Unfortunately, errors do occur, and the letter ************** is referring to from March of 2021 was sent in error and should not have been received by her.  We have apologized for that mistake and explained to her that the notice could be disregarded.  This was during a time period where there were several changes to her rental amount based on the assistance she was receiving.  When amounts change and we are not notified in a timely fashion by either the assistance agency or the resident; it becomes difficult to track down who is responsible for a balance owed.  ************* is continuing to insist that we owe her $200.00. 
  We have sent ************** a copy of her ledger outlining all charges and payments and spent a great deal of time explaining the above to her as well.  She continues to insist she is owed a refund of $200 that she never, in fact, paid.  We did inform her that if she could prove she has overpaid her account by $200.00 by either cancelled checks or bank records,that we would happily refund her this overpayment.  Currently, her ledger simply does not reflect any overpayment on her or anyone elses behalf.

  Customer Answer

  Date: 11/29/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  [Provide details of why you are not satisfied with this resolution.]

  *Has the company addressed the issue of the dispute? No

  *If not, why?  In May my housing agent sent the same letter to The Masters that they sent me (as stated in the attached document) solidifying their full payment that was made on my behalf. ************************* is and was aware of such facts as she highlighted and stated such claim in the attached ledger she later emailed me highlighted; tenant overpayment. 2) They have never reached out with a following letter addressing their audit (back in March of 2021) informing me that it was done nor sent in error.  Because ************************* didnt know that I still had possession of the letter until October 12, 2022 when she attempted to make the claim that I had under paid back in March of 2021; promoting her to send me a ledger. After I made her aware of the document, she then sent another email of her intent to look further into the matter. Only to later ask me to prove the payment that I made in May for $537 of which they have the proof as it is on the ledger. (Attached with highlights). They are playing on words when the state there was No overpayment when they know I made a payment that I should not have made! (as stated from ******* Housing) Furthermore, they had already sent me a partial check and letter in the attached documents acknowledging the fact that they kept my $200 additionally, not forgetting their acknowledgment stipulating in the ledger that they also owe me $80 to which I have yet to receive.

  *see attached*
  

  
  
  Regards,
  
  ***********************

  
  

• Initial Complaint

  Date:09/07/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have went through the chain of command in this company starting with the property manager the assistant property manager. Then I went to the district manager no resolution her name was I believe *******. The regional manager there was no resolution her name is ********. Then I went to the president her name is ******** told her that I was having issues with getting paperwork on the Friday before the holiday which would have been the third a Friday so Sept.3, 2022. I informed the president *** that I will be emailing her Tuesday the 7th letting her know what was going on. She came in and sent an email stating she had not received a email which I have proof that I sent it and she's going to assume that I am vacating the property after she was informed of my medical issues what had went on I'm not in a position to move my attorney is having h*** things go on as well and they cannot move me and she is aware of this she told me that as long as the paperwork was turned in then that would void the least violations and then I could stay. But when she came in Tuesday she completely stated that she did not get emails from me when I have proof that I emailed her. This company will see a complaint about them online and act like they're trying to write the situation or make it better when all they're trying 2 do is look like they're handling business. The regional manager ******** bragged about how they put out disabled residence and that doesn't matter to them those were her exact words. I'm not in any position 2 move like that when I tried 2 transfer before they came up with a lie so that I couldn't move 2 a different property so they basically forced me to stay there and continue to get harassed by the staff. The property manager ***** is making up lies and going through nitpicking and taking photos of my porch and looking at me as if I am doing something wrong when I'm a handicap resident that stays to myself. Please help my phone number is ************. I can't be homeless

  Business Response

  Date: 09/22/2022

  Our residents are our top priority and we are discouraged to see you feel disappointed with our service. This is very uncharacteristic of our company's policies and procedures. We will be contacting you soon so that we can address your concerns and rectify this in any way we can.
  

• Initial Complaint

  Date:09/05/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was wrongly evicted by Southwind Lakes apartments 7/28/22 due to their lack of knowledge and neglect doing my recertification. I submitted to them my SSI statement which they refuse to settle for advising wanted all ssi papers. I had SSA to resend what I had which the refuse to accept. I went back and forth with ast mgr (*******************************) and former mgr (*******************************) who is now Area Mgr for months via email about this. Policy for ***** is not to evict tenants for income documentation because can be verified through HUD. First received 30 day notice to vacate signed by Mgr( *********************************) for this so call violation. Received detainer warranty for court due MHA(*************************) failure to pay there their portion of rent due to neglect to do my recertification which should have been done in March. I don't understand why payments weren't made because I received a new HAP contract 7/6/22 showing new payments. Also went back and forth with them doing recert via email. I didn't receive a 14-day quit notice per TN law. I was advised by ******************* ( HCV Mgr) that payment would be rendered an he informed property before the court date. He informed me property still wanted me to vacate due to recert ssi doc. I believe these actions are retaliatory from both MHA and Southwind mgmt. I have gone back and forth for years via email on different issues with both parties. I have received an eviction letter from ********************************** before due to needing the cabinet replaced via email. MHA has neglected to recertify me in the past which I have email proof of. I do believe ********* atty manipulated the court to have me evicted because detainer was about money not compliance. *********** informed me I still owe $542 which is MHA debt because I paid all my portion of rent. MHA is now trying to revoke my voucher due to this debt. I cc ***************************(VP/COO) and *******************************(CEO) in some of these emails without such much as a response.

  Business Response

  Date: 09/12/2022

  Good evening, Pedcor Management Corporation is not the appropriate management company for this property. i will forward your concern to Pedcor homes Corporation

• Initial Complaint

  Date:07/21/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received two lease violation on 7/20/22 date of supposed violation 7/12/22 [day of inspection] it was reported by the manager herself ***************************. It was for "Harassing/threatening/intimidating management employee. What really happened was my husband was recording as ***************** and a Maintenance man was inspecting my apartment to see if anything needed to be repaired before HUD inspection. I have the recoding it's less than 3 minutes long and no was harassed her or spoke to her in a inappropriate manner. My husband even told her her was recoding. ******** state law is a one party consent state meaning my husband is part of the conversation and I'm within my own apartment. I even contacted legal aid and they said I'm within my rights. This was very unfair and it was retaliation on her part against me and my husband I no longer feel comfortable with her as I feel like she might do this again to me. I also at no point spoke to her. I was sitting on my couch on my laptop the whole time. Video shows my husband sitting down next to me at one point. This has caused me emotional distress and defaming our character. I want to resolve this and keep my apartment. I love living here.

  Business Response

  Date: 07/28/2022

  
  Please accept this correspondence as a response to the matter involving *************************.  ****************** resides at ***************************************************************************** 42420.
  As the Management Agent for *********** Apartments we can relay that a thorough discussion has been held between Management and the resident ******************.  There was no evidence of retaliation by Management, on the contrary it was found to be an unsettling trend of the reporting Residents husband following the Manager very closely in her personal space and videoing her during a posted inspection.  It is described as a trend due to the fact that there is no videoing of any other member of the Management or Maintenance Team.  The Manager does not mind the videoing it was just the distance in which the resident was very close and in her personal space.  Again, this matter has been discussed by both parties since the Better Business Bureau report and all parties understand that this type of behavior will not be tolerated, and all Lease and Community Rules and Regulations will be followed.
  Please feel free to contact us at any time regarding this matter.

  Customer Answer

  Date: 08/01/2022

  Reason was not given violation ( but that is overwith issues resolved). I already asked BBB to take this down. Because I sent this in before the issues was resolved. Reason I complained about another resident was because I was being kept up until 2am nearly every night with thier music and banging on the walls. The maintenance man below me and the man below them have spoken about this. The police were at the apartment many times over it (and other unknow reaons) with her admitting to the music to the police. I would ask you kindly to stop defaming my husband and I. I have not breached my lease in any manner over the previous tenants. I have a right to a peaceful and quiet and safe environment.Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  [Provide details of why you are not satisfied with this resolution.]
  
  Regards,
  
  *************************
  

  Business Response

  Date: 08/02/2022

  ***************** sent in the original dispute because her household was sent a violation notice due to actions in their household that were intimidating and out of line towards the Property Manager during a routine REAC pre inspection.  The Property Manager was made to feel extremely uncomfortable, and the accompanying Maintenance Supervisor agreed that it was very unusual and unsettling.  The Maintenance Supervisor sent me a correspondence stating that he has never been video taped during any visit to the household and he agreed with the Property Manager that she had been singled out by the Resident for no cause.
  As noted in the response this item has been discussed by the Consumer, and Corporate Management,  and there was already an understanding in place.  
  
  Unrelated to ID ********,  ***************** references another household that was causing noise disturbances, and while we cannot discuss another leaseholders business, this issue was effectively handled by Management through the court system and is no longer an issue as well.
  
  All policies and procedures have been followed by Management.  We do share Ms ******** sentiment, and it is our highest concern also, that everyone has the right to a peaceful, quiet, and safe environment.
  

  Customer Answer

  Date: 08/08/2022

  
  
  I'm closing this discussion . Note - Noise issue was brought up because someone from corporate brought it up while responding on BBB. It had nothing to do what was going on. I want to clarify that.
  
  
  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me. 
  
  
  

  Regards,

  *************************

• Initial Complaint

  Date:07/14/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello Im Daniela * and Im currently a resident at westgate ridge apartments Ive been here for 2 months now and my experience has been awful! Long story short I have been sexually harassed by the property manager mr. ********** ********. I was at the point where I had to contact the headquarters who I spoked to ********************* had sent all the evidence provided videos screenshots and their resolution was that I was still going to see him around I had to proceed to a police report because I thought my life could be in danger now that ******************* knows about this situation I do feel that he is working against me with retaliation and discrimination towards my civil rights as a woman. I do not feel safe at my own home. Ive been having visitors who come often to my home and sometimes spend the nights now mr,******** is trying to get rid of me saying I have someone living with me and Im breaking the lease agreement, but little does he know that I have people coming over because I live by myself and I feel unsafe. This experience of my First apartment has been the worst nightmare.

  Business Response

  Date: 07/19/2022

  Our management team was made aware of this complaint on June 13th. Our corporate office immediately opened an internal investigation into the allegations. We also advised the tenant to open a Police Report with all allegations of harassment. At the time of the original complaint, and due to the severity of the allegations, our vice president offered **************** the option to ask for an approval to be released from her lease. *************************** declined this option. All evidence was reviewed from both sides. It was concluded that the allegations were untrue and a mutual interaction.We also obtained the investigation results from the ************* Department.Their investigation came to the same conclusion.
  

• Initial Complaint

  Date:07/08/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went in to apply at the bluffs at Walnut Creek and was told I was being placed on the waiting list. 7/1/22 I received a message that my name had been pulled and to contact the leasing office within 24 hours to apply. No one answered, so I rushed over to the office after work the next day and scheduled to come back the next day to complete the application. After finishing the application I asked if I could expect a decision in 48 hours and I was told yes. I waited 3 days for an update so I decided to call but no one answered. A week after I applied I finally had Kevia answer my call. I asked her what the decision was, and she stated that it takes 3 weeks for an application to be processed and that they needed additional information. I was very upset that a week had passed and no one called me to request this additional information. I was also confused about the turn around time for processing my application, and Kevia said I dont know who told you 48 hours but its about 3 weeks do you want to cancel your application? so I stopped by the office to speak to the leasing manager. The manager assured me they were doing their due diligence. She completed the additional requirements with me at that meeting and told me she hopes to have an answer by Friday 6/24/22 if ********** 6/27/22 this was on Wednesday 6/22/22. That was a lie. So I called and was told they were still calculating my income. More days pasted and I had not gotten a decision. I called again and miraculously Kevia answered. She said they needed my lastest paystubs, by now I was blessed with a new job so I sent an email to the manager with my offer letter which they told me they would accept but I would need to come in and fill out more paperwork. Completed on 7/1 and now 7/8 I cant reach anyone. Not even *************************** the manager at Pedcor. It seems like they pick who to approve based on who they like not qualifications. Do your job dont discriminate! I want a fair decision as soon as possible.

  Business Response

  Date: 07/12/2022

  A conversation happened with this applicant this morning. In the midst of her application being processed she changed jobs. We run an LIHTC property and have to verify income for qualification. I believe the applicant understands the required paperwork now that we need in order to get her processed correctly, thank you