Reviews

Review Details

• Review fromCristine H

  Date: 07/15/2025

  1 star
  Do not use. Luggage was 5 hours late. No communication. No customer service. *************

• Review fromAiden B

  Date: 06/22/2024

  1 star
  They had the wrong delivery address, which is most likely the airlines fault, but they sent it out for delivery only ******************************************************************** it, so it was impossible to change. There is absolutely no contact information on their website, which has the wrong company name in the "about" section and the phone number provided in the "sorry we couldn't deliver your package" email was all zeros. What a joke! You are held at the mercy of whoever designed their terrible website that leaves you writing into the void in the "Contact Support" textbox.

• Review fromPaula S

  Date: 12/26/2023

  1 star
  They were assigned to deliver my suitcase to me and did not because it was more than 100 miles but it took them 4 days to communicate this to me.

• Review fromJohn M

  Date: 12/20/2023

  1 star
  Worst experience ever and I've been flying ever since the early '80s. Had a flight from ****** to ******-**********, whether it both places was immaculate, and everything was on schedule until it wasn't which was right at the time to back out of the gate. Plane loaded, delayed an hour. We finally get clearance to go to ******-**********, then there's a plane in our gate, knowing everybody on board has either already missed their connection or is going to have to run to their connection. I'm ************************************************************ many years. I had to go from concourse c to b, and I tripped right after going up the escalator cuz I was exhausted. Sprained my wrist and bruised my knees. But the good news is I caught the flight to ******** *********** which was seamless. Then I'm at the carousel to pick up my luggage and they say oh so sorry your luggage didn't make it. So after an exhaustive process to get my luggage delivered, it was promised to me in 24 hours. I go out and track it and it well exceeds the promised 24 hours. Bear in mind I have nothing but the clothes on my back. Got a hold of American airlines at the number provided, and you talk about apathetic. They just told me to go out to the website and check the status. I told him that's why I've been on hold for 30 minutes. To get information from you. She basically told me it's not her job and if I'm interested to go out there and check the status. I did, again only to find out they did not meet their promise of 24 hours. Never again American. Definitely subpar.

• Review fromDenise M

  Date: 11/16/2023

  5 stars
  Awesome experience! Please allow me to be your uncompensated spokesperson!!! Returning late evening from ****** on Tuesday, November 14 to *** and somehow my luggage was left at ***. ***** said they would have it delivered to me in *********, ** within a few days. Where's My Suitcase sent me an email early morning on November 15th and said it would be delivered to me as soon as they secured a driver. I had my 4 suitcases by that evening. Bam! It was so easy! I was kept aware of it's location throughout the day. Fast, reliable and friendly...?? perfect experience!

• Review fromCatherine J

  Date: 10/12/2023

  5 stars
  Our suitcase was lost between ****** and *******. I was bit skeptical if we were ever going to see it again. But we received it within 2 days after using WMS. I am so pleased with the constant updates and timely delivery.

• Review fromBri G

  Date: 08/25/2023

  1 star
  No communication, false information, and I felt like they are just trying to appease me with half a** answers to any questions I have. Never flying American again and I will pick up my bag myself if this situation ever happens to me again

• Review fromJonathan D

  Date: 08/07/2023

  1 star
  The first notice I had that there was an attempt to deliver my bag was at 2am Sunday August 6th. Upon calling the help center, I was met with a rude individual who told me that a rule is in place to only go out for a delivery once, and then the customer would have to pick it up from the airport. Seeing as it was at 2am, I was graced with another delivery window, starting at 4pm Sunday August 6. Their website notes no deliveries after 11pm. I was told this window would be 2-4 hours, and I felt confident I'd see my bag around 3pm when I noticed my airtag showing my bag only 3 miles away. Then my bag kept moving further and further away, I traced it moving up the 55 towards ************, then Orange, then ********************* (roughly ***** miles away) where it stopped, somewhere around 9pm when I went to bed. I woke up this morning showing two missed calls and missed texts from the driver at 1:09am PST Monday August 7th attempting to deliver. He found a way in to our gated community and then delivered the bag over my fence in to my patio- I had NOT signed the leave bag waiver and in fact had messaged him directly to take it back to the airport so I could pick it up myself.Putting aside the logic that he was nearby and went 20 miles out of the way, or that the image showing his car (when showing a photo of the driver) would in no way hold multiple suitcases of size, I'm amazed that this company is holding on to a contact with such a large company like United.There was NO sense of urgency, no customer service or politeness, no honoring agreements/waivers. If my bag had been stolen, it would've fallen on to this company

• Review fromDaniela S

  Date: 07/02/2023

  5 stars
  After reading so many negative reviews throughout the internet, I was concerned about the return of my luggage. I'm pleased to say my bag arrived in perfect condition with all items present. Thank you to ***** and thank you wheresmysuitcase.com

• Review fromsuzanne h

  Date: 07/02/2023

  1 star
  united airlines lost our suitcase. Filed a report and no way to get in touch with united airlines. The tracking number they gave us to follow up on wheres my suitcase, did NOT work. The website did not accept the tracking number. There was over $1000 of suitcase, clothing etc. lost and no way to get it back. Wheres My Suitcase appears to be a scam. No more flying with ******!!! There should be a "0" stars for this website and for ****** Airlines!