Complaints

This profile includes complaints for American Specialty Health, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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American Specialty Health, Inc. has 5 locations, listed below.

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  American Specialty Health, Inc.

  12800 N Meridian St Carmel, IN 46032-9422

• 

  American Specialty Health Inc

  10221 Wateridge Cir Ste 101 San Diego, CA 92121-2702

• 

  American Specialty Health, Inc.

  PO Box 509001 San Diego, CA 92150-9001

• 

  American Specialty Health, Inc.

  13650 Heritage Pkwy Fort Worth, TX 76177-5323

• 

  Silver and Fit

  PO Box 509117 San Diego, CA 92150-9117

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/23/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of Transaction: September 3, 2022 Amount paid to date: $75.00+ taxes and fees Amount likely still going to be deducted: $50.00+ taxes and fees Active&Fit said they would provide me a membership to any gyms in their network that I could choose from.I selected one of their network gyms (Anytime Fitness - ****** - Club ****), and tried to sign up as instructed on the Fitness ID Card provided by Active&Fit. Anytime Fitness advised they no longer participate in the program provided by Active&Fit. When I contacted Active&Fit they told me I could no longer request a refund, and to choose a different gym instead. When I advised that that wouldnt work for me they were not able to help me. Additionally, when I went to cancel the service the cancellation date given was 10/31/2022, meaning I would accrue an additional 2 months of charges ($25/mo+ taxes and fees X 2).Fitness ID:57277815 Further details are in the attached letter being sent to the business mailing address that I have also attached to this claim.As their website didn't allow me to get a copy of the chat transcript (even though it acted like it would send one to my email), I recorded my screen and have a video of the chat transcript if needed, the BBB website just won't allow me to upload the video file. I can provide that at a later time if requested.

  Business Response

  Date: 10/03/2022

  October 3, 2022
  
  Customer:       ***********************
  
  RE:Better Business Bureau Complaint: 18053855
  
  
  Dear Resolutions Specialist,
  
  American Specialty Health Fitness, **** (ASH Fitness)received a member concern from the Better Business Bureau (BBB). ***********************,an Active&Fit Direct customer, has concerns regarding membership fees paid.
  
  Upon receipt of the complaint, I attempted to contact ****************** by phone on 09/30//2022 and 10/3/2022.  Unfortunately, he was not available and has not called us back,therefore I followed-up with an email 10/3/2022 asking ****************** to contact us.  If ****************** could contact me at the number provided, I will be happy to review and discuss his concerns.
  
  ASH Fitness considers this matter resolved until ****************** contacts me.
  
  Please feel free to contact me at the number below if there are any further questions or concerns. 
  
  Sincerely,
  
  
  *****************************
  Sr Solutions Analyst, Fitness Member Experience
  American Specialty Health,****
  *******************
  Monday Friday, 7:30am 4:00pm, Pacific Time
  
  
  

• Initial Complaint

  Date:08/26/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We spoke with ***** **** after hours and days of a runaround and were supposed to be credited and have our account canceled. Neither has been done. Trying to reach ***** directly and theres been no response. Zero people at the company take any accountability or complete the task we were already promised would be done. Costing us additional money

  Business Response

  Date: 08/30/2022

  August 30, 2022
  
  Customer:       *******************************
  
  RE:Better Business Bureau Complaint: 17777692
  
  
  Dear Resolutions Specialist,
  
  American Specialty Health Fitness, **** (ASH Fitness)received a member concern from the Better Business Bureau (BBB). *******************************, an Active&Fit Direct customer, has concerns regarding request for refund.
  
  Upon receipt of the complaint, Manager, ************************* contacted **************** by phone on 8/26/2022, where they discussed her concerns and their resolution. Ms. ******* request for account changes were completed.
  
  ASH Fitness considers this matter resolved.
  
  Please feel free to contact me at the number below if there are any further questions or concerns. 
  
  Sincerely,
  
  
  *****************************
  Sr Solutions ******** **************** **********************
  ************************.
  *******************
  Monday Friday, 7:30am 4:00pm, Pacific Time
  

• Initial Complaint

  Date:08/26/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My autistic daughter was denied continued OT therapy saying she doesnt need it and the parents can continue goving her self care at home. I am dealing with my own health Issues I am currently working with an oncologist its just my husband and I with our daughter ***** we have zero help other than with therapies. She currently does not have OT therapy at school because theyre in the process of trying to find someone she is also in the process of finding another at home ABA company who are not OT Therapist they just work on behavior therapy Our goal is for her when shes older to not need therapy anymore and my daughter has a lifelong illness of Autism speech Delayment sensory processing disorder pica and taking away her OT once a week will be damaging for her to not becoming independent on her own. My daughter still has trouble with handwriting, self care, using her hands properly to hold a fork, etc. for your ot doctor to say all she needs left is maintenance and the parents can do that ar home is beyond sad because that is part of what OT therapy is. Saying her condition from now on is just maintenance with condition and needs are being discriminating against. Now ** having to pay $110 a visit each week out of pocket.

  Business Response

  Date: 08/26/2022

  Dear Resolutions Specialist,

   

  Thank you for forwarding this customer complaint to ASH Group. We received outreach from this customer via social media on 08/25/2022 and via direct email on 08/26/2022. As a partner to this customer's ********************** plan, we took swift action to contact her child's participating provider to discuss a request that has not yet been determined/finalized. Her health plan serves as the direct contact for customer communication, including appeals/grievances. We initiated an appeal, on the customer's behalf, through her ********************** plan on 08/26/2022. We also directly acknowledged her email to our company and relayed this information.

  Sincerely,
  *************************

  Customer Answer

  Date: 08/30/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  *** is the one that denied my daughters continued OT therapy once a week.  Now they are trying to pass the buck to Cigna.  They can reverse their decision without an appeal.  Its has been done before with their Rehab Lead Manager *********************** at x4188.  In fact, in the past, he told my daughters company if we ever have an issue again with getting swevices approved, to reach out to him.  My daughter has not met all of her OT goals.  Leaving the responsibility to the parents to finish her goals at home because she doesnt have brain damage or a new condition is complete discrimation on her special needs.  Just because my daughter has improved. That doesnt mean she is ready to be discharged.  she still has goals ther need to be met.  There is so much involved in moving from a lot better@ to being complete.  Stopping Oat therapy abruptly makes it very disjointed for ***** and her Oat therapist  because theyve built a bond and relationship and they have specific targets that are meeting that have not been met.     
  Regards,
  
  ***********************
  

  Business Response

  Date: 09/04/2022

  Dear Resolutions Specialist,

   

  We responded to the customer's outreach via social media on 08/25/2022, via direct email on 08/26/2022, and via the Better Business Bureau on 08/30/2022. As a partner to this customer's ********************** plan, we took her concerns seriously and looped in her health plan, which serves as the direct contact for all customer communications. As mentioned in our last response, we initiated an appeal on her behalf through her health plan on 08/26/2022. At the same time, we contacted her daughter's participating provider to address the customer's concerns. While this rejection indicates ASH has not taken appropriate action, there are approved services on file through November and this information has been relayed to both the participating provider and the customer. We hope this will resolve the customer's concerns. If not, she is encouraged to contact her health plan, directly, as they manage all direct customer communications and appeals.

  Customer Answer

  Date: 09/10/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  I am deeply disgusted in how ASH is treating my daughter.  
  ****** the supervisor said my daughters 11 visits are only 

  appeoved because she is so for a re-evulation.  Now I'm getting

  a letter in the mail it's denied.  This company has been nothing but stress

  fie our daughter and family.  I pray non of their employees who have 

  special needs children experience the same treatment we are receiving.

  
  Regards,
  
  ***********************