Business ProfileforEnviroCare Comfort Solutions

On 2/6/23, ***** agreed to diagnose an issue with a furnace. Prior to his arrival he texted me to advise that his ETA would be 12:15pm. Upon arrival at 12:15pm, ***** appeared cordial, professional and quickly diagnosed the issue with the furnace in less than 15 minutes. He advised that he would prepare an invoice which would include a quote for the replacement of the furnace. The invoice indicated a total service fee of $702.82. When I questioned the fee, ***** advised that he needed to be compensated for his travel time (per the invoice the travel time was 11:45am and the arrival time was 12:10pm) and labor. I advised that no work had been done on the furnace and only a diagnosis and quote had been given. ***** conceded that no work had been done on the furnace, however, he needed to be compensated for the time spent on the phone with ****** to get information regarding my options for repair or replacement of the furnace. ***** then agreed to reduce his fee to $495.00. I advised that the fee was still too high as no work had been done on the furnace, the diagnosis was performed in less than 15 minutes and the trip was less than 30 minutes, as the invoice indicated he is local. He then advised that he would take the $495.00 fee off the $9,900.00 fee it would cost to replace the furnace. I advised ***** that I had not yet decided whether to replace the furnace, so I did not feel comfortable with that option. ***** then advised me that if I refused to pay the $495.00, he would place me on the "do not service list." I paid ***** and advised him that I would get back to him as to whether I would be moving forward with the replacement of the furnace. As of 2/10/23, I elected not to move forward with the replacement of the furnace. I am now seeking a refund of the $495.00. Thank you.