Business ProfileforBill Estes Ford

I purchased a used 2018 ******* Santa Fe Sport vehicle for $16,226.00 on February 06, 2024. The purchase included the **** Blue Certified warranty which is a 139 point inspection, 90 day ***** mile warranty whichever comes first and a 14 day/***** mile money back guarantee. Cover component is an oil pan. On February 8, 2024 I called ***********, *********************** at ************ on his cell and he said he would have the service department contact me about setting up an appointment. I never got a call from the service department so I called myself and made an appointment for February 10, 2024 at 12:20 p.m. I dropped the call off actually a little before the appointment time and left it there and said I would pick it up when the repairs are done. On 2/13/24 I was notified that problem was a drain plug and it was replaced so I picked up the car. I noticed on 2/14/24 that oil was still leaking. I made another appointment and dropped it off on 2/20/24. Phoned for status several times to my service advisor, ***************************** phone number ************ and e-mailed him at ****************************************** on 2/21/24,2/22/23,2/23/24 with no response. I called phone receptionist ****** on 2/23/24 and she said the advisor was just waiting on my authorization for a new oil pan and battery. I told her I was never contacted and I authorize this work to be done. I decided to drive to the Bill Estes ************* on 2/23/24 around noon that same day and got to talk in person with ***************************** and he explained that it needed a new oil pan and battery but he had to wait for authorization from **** warranty Representative. On 2/26/24 I called **** 6 times with no answer so brought up the situation with **** and he said he would speak with ****. I got a call from **** explaining he has been trying to get authorization from **** but they won't give him an answer. I have called 2/27 and 2/28 with no response from ****. I purchased a car at the beginning of the month and still have no use of it as it has been parked in the back of the service **** and due to the delays I can't even use the 14 day or ***** mile refund if I wanted to as the service department has delayed repairing the oil pan for almost a month when they should have diagnosed the real problem on 2/13/24 and I have yet to hear back from anyone today and I have called both **** and **** and I still do not have a car to drive. All I want is the correct repair to be done to the car so it does not leak oil. Can anyone help me. I feel like I got a lemon of a service department.