Business ProfileforMidas Auto Service Experts

On August 18th, 2023, I had my mother-in-law take my vehicle to Midas on ******************************* in ********** ******* to have them do an oil change that was scheduled. During the process, the mechanic working on the car became reportedly rude with my mother-in-law and scolding her for not coming in sooner for the oil change. She explained several times to the mechanic that it was "not" her car, and that I hardly drive it myself due to my work schedule, so the decision was made by me to pay for it and her bring it in. After the oil change, the mechanic neglected to put the sticker on my windshield showing when it was to be serviced again. Fast-forward almost 2 weeks, and my car noticeably was having major issues, starting with white smoke coming out of the exhaust, and then rapidly showing signs of possible engine trouble, with the engine light now blinking. Running codes, it was determined that I had bad spark plugs, however this was not remedied due to suspicion that it could have been caused by oil pressure. After having several mechanics "look at the car" without having them fix it, they have determined that my motor may have been ruined, and it appears that Midas forgot to drain the old oil out of my car before performing the oil change. This was determined by looking at the dipstick, and showing it was way too high, and the oil was still dark, showing they possibly put newer oil on top of old oil, and causing it to ruin my engine in the process. What was originally a new car just needing a $50 oil change, has now possibly turned into a new car, needing a new motor and other things, and none of these issues started until Midas performed an oil change. When calling them, they claimed "They had their best mechanic work on the car, so it would be impossible they would be responsible, but to 'bring it in' anyways so they could look at it." I weighed options and called their customer ********************** to complain, and am now contacting the BBB for further guidance.