Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/24/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  paid $475 to Dynamic Drivers Ed for my child to complete their driver education program. According to the businesss own website, the package is marketed as:> Online, Behind-The-Wheel, & Road Test EnrollmentAnd further states:> Once behind-the-wheel training is completed with a passing grade (and you have held your permit for at least 180 days), you will schedule your road ******* child completed the required training and became eligible for the road test. When he reached out to schedule it, the instructorwho is also the ownertold him she was too busy and that no road tests would be available until at least September, which would be months after his ************** no point was I contacted, even though I am the paying customer. There was no proactive communication, no resolution offered, and no clarity around when or if the road test would happen. When I followed up, I was met with dismissiveness and was told the road test wasn't actually part of the packagedespite what the website says.The service I paid for was clearly marketed as including the road test. If it is not included or significantly delayed, the business should be transparent about that before taking payment, not after a student completes everything. This feels like a bait-and-switch.---Resolution Requested:I am requesting either:1. Immediate scheduling of the road test as promised,or 2. A partial refund for the undelivered portion of the service Given the website promises full enrollment including road test, pickup, and vehicle, the value of the undelivered portion is not just the test fee itself but also the added burden now placed on me to:Schedule externally Provide a vehicle Handle transportation Take time off work These are costs I specifically paid to avoid. A fair refund would be at minimum $200$300, if not higher.

  Business Response

  Date: 07/30/2025

  Customer call** office on 7/22 and left message with secretary. I (the owner) return** call 7/23. Customer answer** and was instantly irate and irrational telling me to "shut up" and "you can say what you have to say when I am done" when I tri** to explain what the website says and that the road test is not includ** in the package.

  The website has been the same for 2 years and clearly states that the 30 hours of online and 6 hours of behind the wheel are $475 (Please see attachment). The website does not say "Online, Behind-The-Wheel, & Road Test Enrollment" as the customer stat** in his complaint. Customer was also under the impression that students will be pick** up for road tests, but that is not accurate. Per state guidelines, students must come to the office for the road test. They must also have a parent present for road test. When sch**ule permits, we can do road tests for an additional $40, but currently time is not allowing for road tests. The student was told on his last drive that he would get paperwork in the mail and he could then sch**ule his road test with the BMV.

  We are sincerely sorry that our website was not clearer, but as stat**, no other customers have thought the road test was includ** so we were not aware it wasn't clear.

  The request** amount of $200-300 is not reasonable. The customer would have had to come to the office and take time off work either way. We have fulfill** our obligation to do the online and behind the wheel training that was includ** in the $475, so there will be no refund. As stat** on the phone, we are currently book** out and not currently doing road tests so we will not be able to sch**ule the road test. The student can sch**ule with the *** or contact another driver's ** school to do the test.

  Customer Answer

  Date: 08/01/2025

  Dear BBB Representative,

  
  

  Thank you for reviewing my complaint regarding Dynamic Drivers Ed LLC. I appreciate the opportunity to provide this follow-up.

  
  

  In the interest of clarity and professionalism, I have attached:

  
  

  The full audio recording of my call with the owner (not allowed file type)

  
  

  A full transcript of that call

  
  

  The text message sent to my son refusing service

  
  

  Screenshots of the website I relied on when enrolling

  
  

  Proof of payment

  
  

  
  

  These attachments speak for themselves and clearly show:

  
  

  1. My conduct was calm and professional at the start of the conversation

  
  

  
  

  2. The businesss website created a reasonable expectation that the road test was part of the enrollment process

  
  

  
  

  3. The owner explicitly refused to provide the service that was reasonably implied

  
  

  
  

  
  

  Rather than repeat every detail here, I respectfully ask that you review the attached materials in full. I believe they demonstrate why my request for a partial refund of $200$300 remains fair and reasonable.

  
  

  Thank you for your time and careful consideration of this complaint.

  
  

  Sincerely,

  **** *****

  Business Response

  Date: 08/09/2025

  I feel that the customer provided evidence that supports my statements. 

  Please see attached letter in response to customer complaints.

  The request for a refund of $200-300 is not justified. 
  The customer indicated that when he spoke with someone in the beginning, he was told that the road test was included and that we pick up. He also states he records every conversation and is willing to provide that recording. I would like him to provide that recording. If provided, I agree to refund $40 which is the cost of a road test.

   

  Customer Answer

  Date: 08/11/2025

   I am rejecting this response because:
  
  My complaint is based on the businesss own website wording, not on any undocumented initial phone call. The website states that once behind-the-wheel training is completed, you will be scheduled for your road test. At no time was it communicated that this was a separate, optional, or unavailable service.

  
  

  The owners own statements in the transcript confirm she told my son to go to the *** because she was too busy to provide the road test. This is not a matter of the service never being offered it was refused despite the implied agreement in the advertised enrollment process.

  
  

  The $40 offer ignores the real issue of misrepresentation, the additional time off work required, and the inconvenience caused. My request for partial reimbursement reflects these factors, not just the cost of a road test.

  
  

  I have already provided screenshots of the relevant website language and a transcript of the call. I have also sent the audio file directly to her email address for review.