See Hours
| Monday | 8:00 AM - 5:00 PM |
|---|---|
| Tuesday | 8:00 AM - 5:00 PM |
| Wednesday | 8:00 AM - 5:00 PM |
| Thursday | 8:00 AM - 5:00 PM |
| Friday | 8:00 AM - 5:00 PM |
| Saturday | Closed |
| Sunday | Closed |
About
About This Business
Products and Services
Business Details
- Local BBB:
- BBB Serving Northern Indiana
- BBB File Opened:
- 3/16/2020
- Business Started:
- 3/8/2009
- Business Started Locally:
- 3/8/2009
- Type of Entity:
- Sole Proprietorship
- Related Businesses:
- Outdoor Concepts, Inc.
Additional Contact Information
- Additional Email Addresses
- Technical Support:
- Customer Service:
Additional Information
- Refund and Exchange Policy
- Thank you for your purchase. We hope you are happy with our product. However, if you are not completely
satisfied with your purchase, you may return it to us for a full refund or replacement (if the product is deemed
defective). Exceptions do apply. Please see below for more information on our return policy.
PARTS COMPATIBILITY:
Before moving forward with a return, have you checked your OEM part number and/or specific model number?
First, verify this is the correct product by the OEM part number, if applicable. Any specific models stated in
the listing are potential matches only and not a guarantee of compatibility. Secondly, if an OEM part number is
not provided in the listing, then use the specific model number to verify compatibility.
It is your responsibility to confirm this is the correct product for your application. Therefore, we encourage all
customers to fully review the information provided prior to purchase.
Please contact us if you need assistance or if you are unsure of the correct product for your application.
When applicable, please include the following information in your message:
Model and/or sub-model, spec and/or type number, code and/or serial number, year, engine horsepower
RETURNS: We understand there are many reasons you may need to return something, and the following
information can vary. If you have any questions, please don’t hesitate to contact us!
All returns require an RMA number. Please contact support@theropshop to obtain. It is the customer’s responsibility to pay for return shipping, dependent on the return reason. All returns supplied with a pre-paid
shipping label must be returned within 10 days of label creation. After 10 days, the label will become void and
returnee will be responsible for return shipping charges.
RETURN PROCESS:
If you purchased through our website, www.theropshop.com, please click the Customer Service tab. If you
ordered as a guest, you may begin your process here. If you have an account, log in and go to the purchase or
purchased item you wish to return to begin.
If you purchased from our store on Amazon, please use your order history on Amazon to request a return
authorization. If you purchased through our eBay or Walmart store, you can:
• Call us at 1-844-My ROP Shop (1-844-697-6774)
• Email us at [email protected]
• Contact us via the marketplace through which you made the purchase.
We can then issue a return authorization for your order. We will need your order number and the reason for
the return to best assist you.
REFUNDS:
After receiving your return and inspecting the condition of your item, we will process your return. Refunds
for orders placed outside of www.theropshop.com (Amazon, eBay, Walmart.com) are processed and reflected in
the marketplace in which it was purchased.
WARRANTY:
All products have a 1-year warranty from the date of purchase against manufacturer defects. If you are experiencing an issue with your product, please contact us before initiating a return so we can assist you with troubleshooting and/or provide a replacement or refund if applicable. See our Warranty Procedure page for further
details.
EXCEPTIONS:
Please contact support for any item returns purchased more than 1 year ago at [email protected].
QUESTIONS:
If you have any questions concerning our return policy, please contact us at [email protected] - Business Categories
- Pressure Washers
More Resources
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