Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/27/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My son leased an apartment and they were the most rudest people to deal with. They know they are wrong and will not talk to you. To start at move out time ,they did not supply any garbage bins. The gall of the property owner, he told me that the lease ended on August so he would have put them out then. Like he didnt know that in May that a bunch of tri state area kids are not gonna leave in May. He knew exactly what he was doing. All of students had nowhere to leave their garbage so they left in front of the apartment , then they decided to charge thousands of dollars to remove it. They charged ****** for garbage removal, some egg on the window and to change a couple of pieces of siding. Hey ****, nice ****** profit there Also, they basically stole everyones security deposit. My sons apartment was clean when he left it with few normal wear and tear like minor scuffs on the wall and decided to charge 1300 to clean and paint it. under indiana law this is not right. (to charge for normal wear and tear Totally disgusting people to deal with. would love to give zero stars but ******* owner this is a follow up. Number 1 do not accuse my son of causing that damage especially when you have no proof. Just because I was a sucker and paid it I was being nice. My son left the complex 8 days before everyone else. Why dont you explain to everyone how I sent a perfectly a clean apt on video and charged $600 Also heres two key fobs that you charged for one I just found out that families didnt pay their last months rent. Very happy for them Look at this apartment it was left perfect and they charged $600 to clean and 800 to paint.800 for painting

• Initial Complaint

  Date:08/19/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I rented through Pavilion from July 2023 to June 2025. I moved in and inherited one of the filthiest apartments I have ever seen. Dirt covering the floor, hair from the previous tenant still all over the shower, chipped paint off every shelve, and window blinds that obviously had never been cleaned. My father and I emailed the manager at Pavilion at that time, and they admitted they missed a lot during this brief inspection, but never returned to my apartment to document the complaints. Instead, my family and I spent a week cleaning the apartment ourselves. For the next two years, my apartment was the featured apartment for tours due to its cleanliness. The tour guides even knew to take their shoes off by the end of my time at that apartment. When it came time to move out, I was aware that Pavilion is well-known in *********** for scamming students out of their security deposits. With this in mind, I made sure my already clean apartment was even more cleaned. When I received my security deposit deposition letter from Pavilion, it stated that $713.75 of my $2631.70 would be taken due to not leaving the apartment in move in condition per the lease. I have reached out to the manager of Pavilion, and he has refused to offer a breakdown of the charges, which is against the lease. The only thing released to me were pictures of the move in vs. move out inspections, where there are 27 move in pictures and 46 move out pictures. Had Pavilion been thorough in their inspection beforehand, many of the problems would have been spotted and resolved. Per the lease, both me and the property manager were supposed to be present during both the move in and move out inspections. I was not present for either, and they never gave me the chance. It has been almost a month since I disputed these charges, and I have been left on delivered for over 3 weeks. My new monthly rent is $650 a month, so that extra $700ish would go a long way in helping me.

• Initial Complaint

  Date:09/28/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Pavilion Properties Management are unethical frauds who steal money from young college students. My son had a horrible studio apartment where he was required to pay a deposit of $819.00. Upon move out, the apartment was cleaned and left in very good shape. The thieves at Pavilion stole from the deposit $473.37 for painting and $326.70 for cleaning charges. The apartment was so small that these figures are impossible to justify. I have my entire house cleaned in ******* for less than half what they charged for cleaning. They have ******************************************************************************************************************** Monroe County Court. Given the similar toned negative reviews about these thieves contained on this webite, it would certainly make sense if the BBB took immediate action to shut this scam company down and save future ** students from having to deal with their fraud.

• Initial Complaint

  Date:07/23/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved into an apartment on ************** in *********** 3 years ago. When I moved in a company called Tempo properties managed it. I documented pictures of moving in and took pictures of their move in inspection report. In those 3 years, the property switched from Tempo to Granite to Pavilion properties ending as the property management company in charge. After these exchanges there were no more inspections and they kept my original security deposit from Tempo. When I moved out this spring I was sent a bill charging me for things that were documented on my move in inspection but Pavilion admitted they didnt have such paperwork. I was also billed for general cleaning even though I left the apartment in the same condition I received it and that is normal wear and tear. I emailed Pavilion to no response and called to which I was given no timetable to hear my complaint. After finally calling and getting ahold of someone, he admitted they had no documentation of my apartment before I moved in, yet I was charged almost $400 for services which they deemed my fault in my tenancy. During this call and other calls since I left the area I was talked down to and treated like I wasnt a priority. They have failed to document and do their jobs as well as treat me with respect. Since Indiana is a one party consent state I recorded the call when their manager told me he had no information or documentation on my apartment and requested I give him my documentation. It is not my job to fix your failures to follow procedure and document the places you manage. I am sure a judge would find it hard to determine I was responsible for damage when the management company has no documentation.

  Business Response

  Date: 08/16/2024

  We are very sorry that Mr. ********* feels that way.  We acted in accordance with the lease that Mr. ********* signed.  Below is the section of the lease that contemplates the Security Deposit and it's use for painting, cleaning, and other damage to the premises.  

  We always strive to find some common ground when there is a disagreement.  If Mr. ********* would provide us the move-in inspection from the previous property manager, we are happy to review this matter further to see if there is an adjustment needed.  Mr. ********* has been unwilling, to this point, to share the inspection form with us.

   

  2.2 SECURITY DEPOSIT AND DAMAGE
  The Tenant will pay a security and damage deposit of at least one full months Monthly Rent installment at the time of entering into this
  agreement. Landlord shall not allow pets in the Leased Premises unless the Landlord and Tenant execute a pet lease rider to this Lease
  Agreement and, the amount of the security deposit is increased by the amount specified in the pet lease rider of not less than $200.
  The Landlord shall hold the Tenants security deposit for the faithful performance of this Lease.
  Deductions from the security deposit *** be made by the Landlord, including but not limited to, the following charges:
  Unpaid Monthly Rent or late fees, unpaid utility bills, pet fees, trash fines
  Actual or estimated costs of shampooing the carpet, painting & repairing interior walls, cleaning the premises, any fixtures, bedding,
  or appliances in order to place the premises back in move-in condition
  Actual or estimated cost of re-painting any room or area painted over by the Tenant, or made necessary by Tenant or guests violation
  of smoking clause
  2
  Actual or estimated costs of any repairs caused by anything other than reasonable wear and tear
  $100 minimum for key replacement and lock changing made necessary by Tenant
  Actual or estimated costs of any packing, moving, storage for removal of Tenants personal property upon expiration of sooner
  termination of this Lease
  Costs and expenses, including legal fees incurred by the Landlord, arising from Tenants breach of any of the Lease requirements
  No oral statements made by Landlords employees or agents shall be binding upon Landlord unless first reduced to a writing that
  includes employee or agents signature and date. If you have any question whether anyone is an employee or agent of the Landlord,
  contact the office.
  This security deposit *** not be used by Tenant as payment of any Monthly Rent
  installment or late fee. If any portion of the security deposit is used or applied by Landlord for damages or expenses incurred by Landlord
  during the lease term and prior to expiration or sooner termination of the Lease, Tenant shall within five (5) days written notice from
  Landlord deposit an amount sufficient to restore the security deposit to its original amount and Tenants failure to do so shall be a default
  under this Lease.
  The Landlord shall be able to recover amounts owed by Tenant in excess of the security deposit.

  Customer Answer

  Date: 08/16/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  The classy people of Pavilion properties still fail to realize that I am not responsible for their lack of bookkeeping and think it is my job to provide them with pictures of the move-in inspection. Crazy idea here: when you acquire a new property, maybe it would be a good idea to get the move-in inspection from the previous management company instead of blindly charging tenants for stuff they arent responsible for. I have all the evidence I need to get my money back in court especially since I have on record Pavilion saying they have no documentation of the propertys condition. After repeated failures to conduct good business, I am more than happy to make it a bigger issue for a Pavilion. Then I can let future prospective tenants know this is how they conduct business and they can vote with their dollar. 
  
  Regards,
  ****** Necessary
  
  

• Initial Complaint

  Date:09/29/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Pavilion Properties Management, LLC operates in an unethical manner when it come to returning renters deposits. They keep all or a portion of renters deposits regardless of the condition of the condition in which the property is left. I had heard that people had issues with this after I signed my lease so when I left my apartment I cleaned it completely my self and then paid a professional crew $300 to do it professionally. It was way cleaner when I left then when I got there. Despite all this they still charged me $199.00 for "Light Touch Up" which just mean no matter what you are not getting $200 of your deposit back.