Complaints

This profile includes complaints for Outsource Management Group's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Outsource Management Group

  2201 W Sudbury Dr Ste C Bloomington, IN 47403-3812

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  Outsource Management Group

  1153 16th St Bedford, IN 47421-3721

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/26/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Outsource Management Group (OMG) manages billing for **** ******, MD, PC, an in-network provider with my insurance, ***************************. Due to preventable administrative errors by ***, I am being pursued for a medical debt I do not ****** September 2023, I received medical services from ******************* At the time of service, I provided the correct Member ID and updated mailing address. Despite this, *** submitted the claim with the wrong Member ID, causing it to be denied. This same Member ID error also occurred on my account with OMG in 2019, demonstrating systemic, recurring administrative errors.Instead of using my current mailing address, OMG sent bills to an outdated address where I had not lived for years. I was never made aware of my bill before *** sent my account to collections for $140.I only learned of this debt in January ********************************************* I immediately asked *** to resubmit the claim correctly. They did, but it was denied for being filed after the 90-day deadline. Anthem sent a letter to *** explaining that the denial could still be resolved if *** submitted late claim paperwork. I personally called **** billing department to ensure they understood the late claim process. Despite this, *** declined to submit the late claim paperwork to Anthem.Instead, I received a bill for $73.70 - the amount Anthem would have paid if OMG had followed the process - in June 2025. My attached *** confirms I owe nothing for this service, as I had already met my deductible.OMG has repeatedly made avoidable errors and is now trying to collect a debt I do not owe. This is not an isolated mistake. Their staff admitted these errors happen to other patients, and multiple people have publicly reported similar issues, including wrongful collections and damaged credit. These problems stem from **** internal failures - not patient error. Now, instead of fixing the issue, they are trying to collect a debt I do not owe.

  Business Response

  Date: 07/02/2025

  Outsource Management Group does provide billing services to **** ****** MD PC. We do access the office's electronic medical records platform to get patient demographics and insurance information in order to process claims.  This consumer was seen in September 2023.  A claim was filed to Anthem on 09/27/23, with the latest insurance on file which is time stamped that it was scanned in the *** on 10/17/2019.  The claim denied for invalid ID number.  The card provided on 10/17/2019 is an *********************** card.  The balance was rolled to the patient and statements were mailed on 10/31/23, 11/30/23, 12/29/23, 1/31/24, 2/29/24, and 03/31/24.  The statements were sent to the address provided on 10/17/2019, which is the last patient registration that is on file in the ***.  Considering there was not any communication with the patient after sending 6 statements her account was sent to collections on 9/11/24.  *** receives direct approval from the providers office before sending an account to collections.  Dr. ****** called in January 2025 stating that the consumer posted a ****** review stating that we did not bill the correct insurance and sent her to collections for $140.00, and ruined her credit score. We did go through the insurance information, the address and the number of statements sent.  I did also inform Dr. ****** that in the state of Indiana collection companies cannot ***ort a medical bill less than $500.00 to a consumers credit ***ort and part of her statement was false on her ****** review.  On 1/9/25 the consumer called me and gave me the correct insurance information.  I did advise her that this claim was past the time filing limits and the insurance would not process it.  She asked if I would go ahead and file the claim, stating that she had problems with other providers and she was able to talk to her insurance and they paid them.  I obliged and filed the claim on 1/10/2025.  Anthem did pay the claim on 1/15/2025 and the recouped the money on 5/7/2025 stating it was past the time filing limit.  A statement was sent to the consumer on 6/13/2025 for $73.70.  We did adjust the account in the amount of $66.30, which is the contractual adjustment for Anthem.  On 6/25/2025, an Anthem *** named Kie, and the patient called me.  Kie requested the denial that we received on 09/28/2023 stating invalid ID number.  She states that if she has that then she can get the claim paid.  I explained to both of them that the records were in storage since it was almost two years old.  While I was on the phone with them, I did log into Availity and the clearinghouse to try and pull up the ***ort.  It was too old in both of those systems as well.  I told them that it would take me a few days to get it from storage and that I would call Kie at Anthem when I received it.  There was never ever a refusal to produce that ***ort to them.  I did receive the ***ort from storage on 6/30/2025.  I have left three message for Kie at Anthem.  She did call me back once and I was on the phone.  Hopefully, the two of us will be able to talk soon and I can get this ***ort to her.  In reviewing the *** and the insurance records that are on file.  I am sure that the patient did have problems with a claim getting paid, since the last insurance card on file is a Vision card.  **************** is not applicable to his office.  

  Customer Answer

  Date: 07/07/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  Outsource Management Groups response conveniently leaves out key facts and misrepresents the situation:
  

  1. OMG claims the only insurance information on file was a vision card scanned in 2019. This directly supports my claim: I provided updated insurance in September 2023, and their failure to save it is the root cause of this issue. Relying on a four-year-old vision cardwhen I handed over a current medical insurance card and watched staff scan it into their systemdemonstrates a clear administrative failure on their part, not mine. This administrative failure is a recurring problem, corroborated by their own staff, as well as many public reviews. 

  2. The statements they claim were sent went to an outdated address, again due to their failure to update my records.

  3. Their claim that they submitted late claim documentation to Anthem is misleading. ****** originally requested the documentation in January 2025, but it was not submitted until June 2025  and only after I arranged a three-way call with Anthem and ******* *****. I was forced to do Ms. ****** job for her after OMG billed me for the amount insurance would have paid, a practice commonly known as balance billing, which is prohibited.

  I have been harassed with incorrect bills for over six months for a service my insurance has confirmed I do not owe. I am requesting written confirmation that OMG will stop pursuing me for this invalid bill and finally follow through with Anthem to resolve this issue properly. 
  
  Regards,
  
  ***** *****

  
  

  Business Response

  Date: 07/10/2025

  Outsource Management Group receives the information from the office.  There are times that insurance information is given over the phone.  However, in this situation there is no documentation that insurance was updated.  If this consumer handed it to a staff member and watched them scan the card, then that would have been an employee of Dr. *************** I have looked in the *** that Dr. ****** utilizes and the last card was in 2019 by the time stamp of that scan.  This part of the complaint is and was out of the control of OMG.  OMG does not handle the administrative duties for the office.  Yes, statements do appear to have gone to an old address, but again, that is the address of the last patient registration on file with ************************** There is no documentation that Anthem requested documentation for time filing in January 2025.  In fact, Anthem paid the claim on 1/15/2025.  And Anthem did not take the money back until 5/7/2025.  In January there was no reason for them to request time filing documentation.  In May 2025 they did take the money back, but no documentation requesting any informaiton.  There was no request until the three way call between myself, ***** and the Anthem *** and that was a verbal request.  The documentation was sent in July not June.  ***** has received one statement over the last 6 months which is dated for 6/13/2025 from OMG.   There have not been 6 months of harrassing statements as she has stated. It is left up to ******************* and their direction on what happens to the balance of this account.  

  Customer Answer

  Date: 07/10/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  First, while OMG attempts to distance itself from Dr. ******* administrative failures, the fact remains: OMG pursued me for a balance I did not owe for over six months. They referred my account to collections, and during that time, I received multiple phone calls and notices from the collections agency acting on their behalf. That constitutes harassmentespecially for a charge that resulted from *** and their client **** ******** administrative errors, not due to any fault of my own.
  
  Second, their claim that Anthem revoked payment on May 7 is misleading. Anthem internally revoked the payment in January 2025, which I confirmed through multiple calls with their claims department. As a courtesy, I contacted **** billing office at that time and clearly explained why the payment was reversedand how they could still obtain reimbursement by submitting the required late claim documentation. I was told the issue would be reviewed. Instead, I received a bill for the revoked amount, with no follow-up or attempt to resolve the matter.
  
  Rather than call me for clarification, OMG opted to treat the insurance reversal as my responsibility and began billing medespite knowing that the claim could still be resubmitted and paid.
  
  Once again, I am requesting the following:
  1. Immediate cessation of all billing activity related to this account.
  2. Written confirmation that the balance has been removed in full.
  
  Regards,
  
  ***** *****