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Business Profile

Apartments

Union at Crescent

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Union at Crescent's headquarters and its corporate-owned locations. To view all corporate locations, see

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Union at Crescent has 2 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/09/2024

      Type:Sales and Advertising Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In December of 2022 I moved into Union at Crescent with the understanding that I would be receiving amenities listed in the online ad *************************************** . Since I have lived here, and referring to an unchanged advertisement, these amenities have been whittled away. The clubhouse is now the manager break room, there are no package receiving facilities being maintained, the business center is locked, the outdoor grilling area now bans grilling, and just last week we were informed that the bike racks were removed with zero warning.The manager on duty is claiming that she holds no responsibility to honor any of these.On a personal note, I had purchased a grill when I moved in with the understanding that I would be able to use it.

      Business Response

      Date: 04/22/2024

      Better Business Bureau
      Serving ***************
      *********************************************************** 103A
      **************************

      April 22, 2024

      RE: BBB Complaint ID: ********

      Dear Better Business Bureau,

      We are writing in response to the complaint ID ******** filed against our business on 4/9/2024.First, we want to express our sincere commitment to customer satisfaction and our gratitude for the opportunity to address this matter.

      We regret to inform you that a timely response within the 5-business-day window was not feasible due to an international vacation that had been scheduled prior to the receipt of this complaint. Despite this, we assure you that we take this complaint very seriously and are now actively working to investigate the concerns raised by the customer.

      We understand the importance of maintaining the trust and goodwill that customers place in our services, and it is always our intention to resolve any issues that arise promptly and effectively. Please find below the preliminary steps we have taken:

      1. A thorough internal review of the customer's transaction and interaction with our service team.
      2. Direct outreach to the customer to better understand their experience and discuss potential resolutions.
      3. An examination of our service protocols to identify any potential areas for improvement to prevent future occurrences.

      We believe that open communication and a transparent process are the keystones to amicable resolutions. Therefore, we would be grateful for the opportunity to continue this dialogue and work towards a satisfactory conclusion for all parties involved.

      Should you require any additional information or wish to discuss this matter further,please do not hesitate to contact us directly at **************************************************

      We appreciate the role of the BBB in fostering a fair and effective marketplace and look forward to your guidance on the next steps in this process.

      Thank you for your attention and support.

      Sincerely,

      *****************************
      Regional Property Manager
      Union at Crescent

      Customer Answer

      Date: 04/22/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 

      First and foremost, when I read "Please find below the preliminary steps we have taken:"

      I do not at any time believe that my verbal/phone interaction with my landlord was included in point 1. "A thorough internal review of the customer's transaction and interaction with our service team." wherein I was informed that the landlord held no responsibility towards amenities. As well as other colorful speech.

      Second, I have never had "outreach to customer" from any ********************** entity. Unless it is hidden in a spam file or stuck in the mail, I have had no email, phone, or personal correspondence.

      And third and finally, under part three "we be trying"... the ad still claims that these amenities exist, and said amenities do in fact not exist.

      ************************************************

      Regards,

      *******************************

      Customer Answer

      Date: 04/23/2024

      I am afraid at this time to respond personally to this company via the email provided as I am honestly concerned about any personal repercussions which may come.

      I have attempted to contact the ************* Services, who have in turn expressed that they cannot represent me in any fashion. I have on another occasion contacted the *** concerning a different property manager (oh, God, I hope that "T" in "T and H Investments" doesn't stand for "Tempo"!), and believe that their need to be represented by a low-income providing service to be a sort of premeditated disarming of more vulnerable individuals via "conflict of interest" due to both parties requesting representation by the same entity. Sadly, this theory lacks personal evidence and is only the product of brooding and seething at the moment.

      Also, I feel that there is a level of "form letter" etiquette in Union's response. I feel that I am being played by all of these semantics.
      If I can not successfully convey that I would like an honest relationship with this company, I would like directed instead to any persons capable of correcting what I feel is the issue.

      Although I do not wish this to escalate more than necessary, I am prepared to make what meager sacrificing I can to prevent the next victim from signing a lease with people who seem very comfortable with what I would consider "fraud."

      If I am out of line I would like informed as well.

    • Initial Complaint

      Date:11/30/2023

      Type:Service or Repair Issues
      Status:
      UnansweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I paid extra rent to do month to month until apartment was ready but it was sooner than I expected and they never gave me my extra money back I paid them in rent

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