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Business Profile

Apartments

Current at Latimer Square

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/30/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On July 15, 2024 I reserved and paid for a 1 night stay at at one apartment with 4 bedrooms at the Current at Latimer at the price of $703.36. This reservation was made through *********** and the stay took place on Sunday, August 18th to Monday, August. 1st problem is no clear instructions was given on how to obtain the key when coming to the facility after hours. MAIN Problem leading to my request for a refund. Upon entering the ****** night, it appeared to be clean. Everyone slept well but upon waking up the next morning, In 2 of 4 beds live tiny bugs were found walking. There were 3 bugs found in one bed and 2 bugs found in the second bed. Could not identify so I took photos and videos. Due to *******, I killed a bug and took it to the front office on in a napkin. When I arrived at the office, the worker opened the door and said they were not open yet. I explained to him we could not lock the door with fob and was there to return it and parking pass. Then I told him that tiny bugs were in 2 of 4 beds but didn't know the type and that management needs to investigate because that is unsettling to awake to bugs in the bed. He agreed to let them know. We left to continue with the college move in process. It wasn't until I returned to ********* and viewed the video that I could see those were tiny bed bugs. We all were completely disgusted upon discovering they were bed bugs. I immediately contacted *********** email provided which is **************************** I requested refund and sent videos and picture proof. Their customer service told me I have to contact the local team, I asked them to but I also called the apartment and obtain the email of the manager. I emailed the manager, ***** ***** on 8-20-24 with the ************* and no response yet. No one is responding. This is a very sickening and anger feeling. One should be able to expect to receive a sanitary place to sleep when you pay that type of money for one day. Please help me obtain my refund.

  • Initial Complaint

    Date:04/15/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My vehicle was towed without any notification as well as warning and it was towed from a parking space within the apartment range. I have been paying $60 a month for parking since the first day I moved into this condo and it was the premium parking option for this condo but I didn't even know they had the basic option until today. I was about to go out for a walk in the afternoon when I realized my car had been towed. The original words they told me was that I parked where I shouldn't have, the front desk had a very arrogant attitude, they didn't inform me when check-in that there were basic and premium parking options (the difference between the two of them is that one can park on the ground and the other can park in the garage) but instead just steered me to purchase the premium option, and didn't tell me that I couldn't park on the ground in the garage parking space. I don't think that's reasonable and when I argue at the front desk they even arrogantly stated that it's a common sense that premium parking can't park surface and even questioned my level of education? I ended up paying $175 to the towing company.

Current at Latimer Square is NOT a BBB Accredited Business.

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