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Business Profile

Water Conditioning Contractors

Aqua Systems
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Aqua Systems's headquarters and its corporate-owned locations. To view all corporate locations, see

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Aqua Systems has 7 locations, listed below.

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    Customer Complaints Summary

    • 4 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/21/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I rented a water softener system from Aqua Systems over 10 years ago at **********************************. Always paid my bill and never requested a service call. We moved on June 6, 2025. We informed Aqua Systems several days before moving we were moving. The new owner of the house ****** ****** decided to take over the rental contract from Aqua Systems and then changed his mind. Aqua Systems has verified this info. 6 weeks later the equipment is still in the house and I am being charged rental. They keep contacting me and telling me they are on their way to take out the equipment. I have told 4 people (and one person twice) with makes 5 contacts that I no longer live there and I have not for six weeks. Why is this so hard to understand? I was told they have the new owners contact info... but if they have lost it here it is again. ****** ****** ************. He is a wonderful person and is easy to work with. I want my name off the equipment rental, my rental money back from the day we we moved on Friday June 6, **************************************** I don't believe that this is unreasonable.

      Business Response

      Date: 07/21/2025

      We acknowledge that there was a delay in getting out to the customer's home to perform the removal service. While delays of this nature are not common for our business, in this case, we could have done a better job communicating with the customer and managing expectations. We did complete the service on 07/21/2025, and after speaking directly with the customer, the issue has been resolved. We appreciate the feedback and are using this as an opportunity to improve our communication and scheduling processes moving forward.

    • Initial Complaint

      Date:04/24/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They came out on 3-15 because softener was running 250 gallons of water through it a day. Was a warranty call. They said the head needs replaced and would get back with me. Ive called 4 times and still no return call!

      Business Response

      Date: 04/24/2024

      **************** is always our top priority. We are looking into where the communication broke down on our end, so this does not happen again. Our team is reaching out to the customer today to resolve the problem. 

    • Initial Complaint

      Date:04/05/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We rent equipment and pay an expensive monthly rate. We chose to do this over purchasing because we were assured in their sales pitch that its worry free and covers everything and any failures. Except when you have a problem their customer service is absolutely terrible. I have learned both Greenwood and **** are connected and service comes from ****. At this point, ** considering telling them to come get their equipment. I hope the ownership reads this.

      Business Response

      Date: 04/08/2024

      I spoke with our customer today. The issue that was brought to our attention was a communication error on our end. This is an opportunity for the Aqua Systems team to get better. We are implementing a quicker way for our team to communicate to one another and faster response time to our customers.

    • Initial Complaint

      Date:11/13/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased a ValueLine Water Softener and had installed 2 Feb 2007. Water Softener was installed for $1074.92 and came with a "Water ************************ Lifetime Warranty" that covered; Three years on all parts, Five years on Control Valve, Lifetime on Mineral Tank, and Lifetime on Brine Tank. The warranty has no descriptors or limitations with respect to the mineral tank or brine tank. On 1 November 2022 the mineral tank failed. Discussions with local dealer and Aqua Systems in ***** ******* (discussions on 1 Nov and 4 Nov respectively) produced no results to fulfill warranty guarantee. Both representatives stated warranty only covered outer tank (called tank shroud in manual) and not resin ***************. Tank shroud is not mentioned in warranty. Interestingly enough "Mineral Tank" is not mentioned in the system manual.

      Business Response

      Date: 11/15/2022

      Here at Aqua Systems we take pride in customer service and will stand behind our products and warranties. We appreciate the opportunity to make this right. We have reached out to our customer and were able to resolve this issue to their satisfaction. 

    Aqua Systems is BBB Accredited.

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