Business ProfileforAndy Mohr Volkswagen of Avon

I bought my Volkswagen Atlas in 2020, but the car has given me trouble since day one. On the day I drove it off the lot, the trunk wouldn't close because of a computer issue. They fixed it, but soon after, I had to return the car for the same issue. Even after the first issue was fixed, I noticed that the car windows would start moving up or down on their own without me pressing any buttons. To make matters worse, my car would stop in the middle of traffic, including the highway, and shift itself into park. This was dangerous and almost caused an accident, and this all happened within the first three months of purchasing the car.The dealership provided me with a loaner car and informed me that a computer part had to be ordered from *******. It took over seven months for the part to arrive, during which time I made all my payments without fail. Once the part arrived, they installed it, and I got my car back. However, within a few months, the same issues returned. At this point, *****, the sales manager, spoke to his manager, and they suggested that I switch to a 2022 Volkswagen Atlas. I had to pay the difference, but I agreed. However, even with the 2022 model, I continue to experience issues with the car's automatic features, including the windshield and, most recently, the tires.During my most recent visit with my husband and two children (Feb 18, 2022), we experienced several issues with the dealership. When we tried to address our concerns with the manager, he instructed his employee to call 911, even though we were not being disruptive or aggressive. This resulted in the police being called and showing up, despite there being no legitimate reason for their presence. This was a distressing situation for my family, particularly as I am pregnant. I am working on obtaining the police report and will send all the previous paperwork regarding my car situation.