Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/26/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They are correct - the damage was in an area where the repair was happening, however, it's very important to acknowledge the fact that my car was under 6 inches of snow and ice and had to be cleared off to bring inside to do the repair.  When I called for an update I was told the tech was clearing it off then to bring it inside.  No less than 2 people in the shop mentioned that the windshield was likely cracked when they were clearing it off.  It's also important to note that I informed the Assistant Manager that I had clear photos of my car that the tow company sent me after they left my car at the dealership that showed no damage to the windshield.  Where the 2 impact points were, it would be very noticeable as they were in the black lower area of the windshield and show as white marks.  They are correct, the service manager did not tell me it would be OEM, and I did not say he did.  The service advisor is who told me that it would be when I asked him specifically if it would be OEM because that is what I wanted.  Doesn't Indiana Code 27-4 require the consumer be given the option of the type of replacement part used - OEM, aftermarket or recycled?  Also, I was not given any documentation about the warranty referenced by the dealership.  

   

  l Manager of the dealership. I finally get a call almost a week after I picked it up, then another wait for a call to schedule. When I got the call to schedule I asked if it was going to be an OE windshield and was told yes. I asked how they would be replacing the tint on my windshield and he didn't know so I said he could let me know on Tuesday. He said ok and that they would call me back to let me know what time for the windshield replacement. Not only did I not get an OE windshield, but I was given one of the worst replacements on the market. My son in law has done car window replacements/installs professionally for a decade and confirmed this. When asked about the tint again, I was told yet again that they will call me. 5 days later yet again no call, no OE windshield and no tint replacement. **************** is non-existent there and I'm tired of them damaging my vehicle! Put my vehicle back in the state that is was in when left in your care!

  Business Response

  Date: 01/28/2025

  It could not be determined that the windshield was broke by our service department as there was not a clear image of the windshield upon arrival and the impact **** on the windshield would not be in the area the vehicle was repaired. As a Goodwill gesture we decided to take of the windshield replacement. The windshield was replaced using an after****et windshield no different than the repair was being covered by an insurance company. The windshield used is specific to the vehicle based on the vehicles options and is an OEM replacement installed by a glass company and has a warranty. I did not discuss with the customer if it was an OEM windshield. The service advisor handling the case was advised to get the window tint addressed once this was brought to his attention. I have followed up with the advisor who stated he did not contact the customer. The advisor did reach out to the customer today to schedule the window tint replacement.

  Customer Answer

  Date: 02/04/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  [Provide details of why you are not satisfied with this resolution.]

  They are correct - the damage was in an area where the repair was happening, however, it's very important to acknowledge the fact that my car was under 6 inches of snow and ice and had to be cleared off to bring inside to do the repair.  When I called for an update I was told the tech was clearing it off then to bring it inside.  No less than 2 people in the shop mentioned that the windshield was likely cracked when they were clearing it off.  It's also important to note that I informed the Assistant Manager that I had clear photos of my car that the tow company sent me after they left my car at the dealership that showed no damage to the windshield.  Where the 2 impact points were, it would be very noticeable as they were in the black lower area of the windshield and show as white marks.  They are correct, the service manager did not tell me it would be OEM, and I did not say he did.  The service advisor is who told me that it would be when I asked him specifically if it would be OEM because that is what I wanted.  Doesn't Indiana Code 27-4 require the consumer be given the option of the type of replacement part used - OEM, aftermarket or recycled?  Also, I was not given any documentation about the warranty referenced by the dealership.  
  
  Regards,
  
  **** ******

  
  

• Initial Complaint

  Date:11/19/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My wife purchased a used ******* ***** Fe from the Andy Mohr Kia in ****, IN *****. It had high mileage but was certified preowned and we were told it had been ran through a multi point inspection. After about a month we began having issues where the vehicle would stutter while driving or would get to high RPMs while not accelerating properly. We then got the chip ran by ******** and then brought the car to the dealership to be serviced. We told the error codes ******** gave us and they said we would have to pay to get it ran. We paid and had service done. We were told the car had a shift solenoid and a brake sensor delay by Autozone. However the dealership said they had two codes but the tech saw the vehicle had low oil and decided to try that as a fix. It did not work so we brought the car back in again. We then got told it needed to be ran again and would have to pay again but then later got told we wouldnt since it was the same issue as before. They then found the transmission to be faulty and had to get one through the warranty. That was delayed because the first one was faulty and then a new one ( the current one ) was put in. We are now having the same issue again, however my wife this time had the car stall in the middle of an intersection. We called an were not given any solution other than bring it in but without codes popping up nothing can be done, the tech that worked on the car drove the car and found/saw the issue but nothing was fixed, we were refused any loaner or rental to help with getting a vehicle for her to work, and we asked to trade in the car for something with less mileage or newer and they offered her half the amount she paid them, and told her the warranty wouldnt cover the second fix. Completely unethical and unprofessional as well as bad business practices. They have yet to offer any solutions or actual assistance as of now.

  Business Response

  Date: 11/22/2024

  Vehicle is currently at the dealership under ******** ******. I spoke to *** about the situation. I let *** know that two things were happening. First, I am going to ******** some sort of alternate transportation while we service his vehicle either from the warranty company or the service department by 11/25. I have asked the warranty company who provided the faulty transmissions to provide a rental for our mutual customer.

  Also, I spoke with a sales manager in regards to the trade in offer that was made to ******** and ***. He stated we could better on trying to trade them out of their vehicle. 

  I expect the service concern and sales concern to be addressed by 11/25.

• Initial Complaint

  Date:02/10/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our 2015 *********** died due to a faulty engine, which needs replaced for the car to function. It was looked at by another mechanic, who thought it may be covered by the extended warranty offered bc of a class action lawsuit against *** for this problem. A phone call to *** revealed that they had to examine the car themselves to honor the warranty. We paid to have the car towed to their location, where they examined it and told us it would not be covered by the warranty. Then they charged us $207 for looking at it. We already knew it needed a new engine and what was wrong from ************'s assessment. We should not have had to pay the $207 for *** to look at it because they required it to consider the warranty. They should be replacing the faulty engine, but at the very least should refund the $207 bogus service fee. They are further profiting off of the desperate situation they have us in because their engines die prematurely.

  Business Response

  Date: 02/13/2024

  Any customer that comes in with a concern that needs diagnosed requires a customer approval of a diagnostic fee. Warranty coverage for any type of repair can not be assumed or gauranteed until a vehicle is properly diagnosed by a ************************* The vehicle was diagnosed by ************** to determine the vehicles failure. This diagnostic requires the technicians time and equipment to inspect the vehicle which have costs associated with both. Once the diagnostic is complete it is reviewed for any potential warranty coverage. In this case there was not warranty coverage available for this repair. Had there been warranty coverage *** would have paid the diagnostic fee. Since there was no coverage ************ was responsible for the diagnosic fee. No refund will be offered at this time.

• Initial Complaint

  Date:12/11/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  [Provide details of why you are not satisf with this resolution.]

  On 10/11/23 I told an Andy Mohr Kia  representative that my car was pulling to the left , he gave the car to *******************. He  performed a Kia ******* multi point inspection report. And verbally stated to me that an alignment would solve the problem. They performed the alignment and I believe test drove it and said everything was working fine. I live  across the street from the dealership I drove across US 36 into my respective neighborhood the next morning when I drove the auto it was again pulling to the left, as if the alignment had never been done took it back to the dealership the next day and told them the alignment failed. they said they did a multi port inspection and I needed thousands of dollars worth of work done on it before they could align it., if I needed extra work to be done on my vehicle before the alignment, they should have told me ahead of time they did the (multi point inspection)  before they performed the alignment then after the fact they wish to  do it again and said now I need  thousands of dollars worth of work done before they can  ****************** they shouldve told me (this fact in the first place ) and I wouldve had the choice of doing the alignment or not..but they said nothing... I insist they need to refund my $160 for the first faulty alignment on the attachment you can see they performed a multi point inspection and they still did the original alignment 
  
  Regards,
  
  *****************************

  
  

  Business Response

  Date: 12/13/2023

  Customer came in on 10/11 for 4 wheel alignment that was requested by customer. The alignment was completed as requested and based on the alignment results a recommendation was made to the customer for suspension work to be able get his vehicles alignment back into factory specifications. The estimate was sent to and viewed by the customer. According to our system the customer reviewed the recommendations multiple times based on the attached timeline. No further work was approved or completed by the customer. 

  On 10/17 the customer returned for further diagnosis on his car pulling left. At that time a ********** Technician inspected his vehicle and made several more recommendations based on alignment results, perfomance and condition of vehicle. Customer declined any recommendations at this time to perform any repairs that would correct his alignment issue. 

  Business Response

  Date: 01/04/2024

  As stated in the previous response the customer was made aware of suspension issues as a result of the alignment. The customer was made aware and reviewed the recommendation based on the alignment results. Alignment adjustments are made in tenths of a degree and issues found during alignments are usually not able to be visually seen. Only when adjustments are made to there maximum adjustments and the vehicle is still out of factory specifications does it indicate a part issue. In this case the front struts were recommended.

  The customer returned to have further evaluations on the suspension in which a ********** Technician fully analyzed the vehicle suspension. At that time the technician made recommendations based on the items identified in the alignment, condition of parts, and future needs based on condition. Another alignment would need to be completed after this work is completed.

  Andy Mohr Kia would be willing to wave the charges for the post repair alignment if the customer decides to have repairs completed at Andy Mohr Kia.

  Customer Answer

  Date: 01/05/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  I have paid another ************ for my alignmentI only wanted my money back for an alignment that did not work. (160.00) 

  I stand by my previous statements  they lied and continue to lie. Its not worth me, taking them to small claims court. I will also let this be known on other media outlets such as Next Door and various Veterans Publications also  Kias Home Office.

  I do wish to thank the BBB for their service as far as I am concerned this issue has not been resolved, but its not worth my time to  continue.
  
  *****************************

  
  

• Initial Complaint

  Date:07/28/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  I agreed to purchase the van for $26,000 with an added warranty of $1000 because I was unaware that CPO vehicles already came with the warranty. I was taken advantage of. The van they wanted to trade me into was listed for $26,000 and they wanted to trade even. I respectfully declined. They then offered to fix my issues with the original van. I then discovered I over payed for the vehicle ($1000) and expressed my concerns to the *** He did not provide me with any receipts for the $1000 warranty I bought (because it was already included with the vehicle). I then wrote a review of my honest experience with the dealership. The ** saw my review and then refused to fix my vehicle or have any other contact with me. This is wrong on his behalf. My van's rear sliding door still gets locked shut and will not open (of course it did not present itself while at the dealership the second time). At this point, I do not trust to take my vehicle to this dealership to have them fix my concerns. I would like my $1000 back from the "warranty" I purchased as well as the **** fee.
  
  Regards,
  
  *******************
  and it would be fixed no questions asked. As I spent more time in the van the next day, I noticed water marks on the headliner - maybe water damage - above all 4 windows, a sunshade was broken, the lift gate does not shut properly every time and will set the panic alarm off, and the passenger door locks shut about every 5th time you close it. A vehicle with these issues should not have been "certified" in the first place. I contacted the dealer to return the vehicle 16 hours after the purchase and *** said that was not in their "policy." They offered to fix my concerns or trade me into a different vehicle only to pay MORE money. They would not negotiate a different van with me to trade evenly with a warranty as I had already purchased. So the **, ***, looked me dead in the eyes and sold me a $1000 powertrain warranty that was ALREADY configured into the sales price of the vehicle. Since then, my salesman mysteriously no longer works there anymore. They did not give me any paperwork stating I purchased an extra warranty. So on paper, it looks like I walked into a dealership and offered them $1,000 more than what they were asking. I have requested my $1000 back with no reply. They also told me the **** $299 fee was not optional, which I have found IS optional. I since left a ****** review of my experience and the General Manager contacted me to tell me he was no longer willing to fix the issues with my vehicle.

  Business Response

  Date: 08/09/2023

  After discovering that ************* was not happy with the purchase she made, we offered to trade her out of the van into a different van or address her concerns on the current van.  We offered her $27000 for the van as a trade, and she paid $27000 for the van.  The second van was slightly more expensive and did not have the option to add a certification because it was a Chrysler product.  We offered her the same payment on the second van but were not able to include a warranty at the same payment.  All the terms were fully disclosed and ************* agreed to the terms.  

  After completing the purchase, she mentioned stains on the headliner, a broken retractable sunshade in the second row, and an issue with the door.  When she came back to look at the second van we showed her how the doors worked and there were no issues.  We also agreed to remedy the headliner stains and replace the sunshade at our expense. 

  After offering to pay her what she paid for the first van or to address her concerns with the current van she purchased, ************* proceeded to leave very negative reviews online and mentioned exploring legal options.  At that time we chose to stick with the original agreement we made.  

  We are willing to refund ************* for the Etch charge of $299 in hopes of resolving this complaint.

  Business Response

  Date: 08/11/2023

  I've attached the communication between myself and **************   We clearly attempted to address her concerns with the van she purchased.  We also went to get a van from our Chrysler store for her to look at as a possible replacement (see email #7-10).  We offered ************* $27000 for the van as a trade, and she paid $27000 including the Certification.  Everything was going smooth until she was notified that we were not able to sell her the second van for the exact same payment and include a service contract (see email #**).  She then became hung up on $1000 for the warranty that she paid for on the first van (see email #**.  My repeated question to her was how is she losing that $1000 when we are paying her $27000 for the van.  I am sorry we were not able to work something out as we made good effort to come to an agreeable and fair solution.  

  Customer Answer

  Date: 08/11/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  The point is that the van I purchased was advertised as already certified for $26,000. They then sold me a CPO "warranty" for $1000 that was already included in the advertised price. I would not have agreed to the terms if I had been informed of this. I was cheated out of $1000 and a fair decision to purchase the vehicle. I was not willing to pay more money for a different van because the original van was already out of my price range. Deciding to not fix the safety concerns, at least, because of an honest review is wrong. I would like the $299 ETCH fee to be refunded and to be rid of this awful experience.
  
  Regards,
  
  *******************
  

• Initial Complaint

  Date:06/21/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Better Business Bureau:

  I received a check in the mail today from Andy Mohr Kia dated 6/23 in the amount of $319.93 which is a refund of the etch fee and sales tax. This is the resolution I was seeking as it was a deceptive practice to add on the etch fee without making me aware of this charge and explaining to me that I had the option to decline this unnecessary warranty coverage. Also, the floor mats were not a condition of the sale with the etch fee. I was willing to walk out of the dealership and told them I would take a couple of days to consider the offer. Of course, they started their sales strategy after this and the sale manager tried his what is it going to take to get you to buy this car today routine common with car dealerships. That is when I said that since it has no floor mats as a standard option that if they added them, I would purchase the car. Although I am greatly unsatisfied with this company's business ethics and deceptive sales techniques, I chose to keep the car as it was my son's first car and I was not going to disappoint him by telling him that we had to return the car to the dealership. However, since the dealer has refunded the warranty to me, I consider this issue resolved to my satisfaction. In the future, Andy Mohr Kia and all ***************** dealerships need to properly disclose this unnecessary warranty coverage to potential customers and explain to them in detail that this can be declined and it is not a prerequisite to purchasing a car. Thank you for your assistance.

  Regards,

  *************

  ranty was, I would have definitely declined it. At this point, I asked him to cancel the warranty and refund my money. He said that was not possible. He then said he would have to call me back. After calling me back, the only resolution he offered was for me to return the purchased vehicle and get a refund. I said is that the only option at this point? He said it was. I said I would think about it this evening and let him know if I was going to return it. I wasn't going to after paying over $24,000 for the car.

  Business Response

  Date: 06/23/2023

  ************* was presented a price of $22110 plus $199 Doc, Etch, Tax, and Title which came to $24221.81.  The store agreed absorb the cost of floor mats at these figures.  ************ called back a day or two later questioning the figures most specifically the $299 etch charge.  At that time we offered ************ to bring the vehicle back for a full refund if he was not happy with the overall deal.  ************ was supposed to call us back and let us know what he decided to do.  He did not call back but instead filed this complaint.  I've made a couple phone calls and sent an email to *************  I am awaiting his return phone call to see what we can get resolved on this.

• Initial Complaint

  Date:04/19/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  [Provide details of why you are not satisfied with this resolution.]

  I would like to know how to obtain a copy of the warranty. I'm not willing to pay for an electrical issue on a brand new car. Furthermore I waa not made aware of the $160 charge when the appointment was made. It wasn't until I got to the dealer that I waa told this. So that was not upfront. 
  
  Regards,
  
  *****************************

  
  

  Business Response

  Date: 04/21/2023

  We have to notify customers of a possible diagnosis fee.  There are instances where the issue the customer is having will not fall under warranty.  These cases are rare, however we try to communicate all possible outcomes upfront.  We will reach back out to our customer and provide further clarification.

  Thank you

  Business Response

  Date: 04/25/2023

  If this issue is deemed by *** to be a warrantied repair the customer will have 0 out of pocket expense and the repair will be completed.  If the repair is deemed by *** NOT to be a warrantied repair, Andy Mohr Kia will cover the diagnosis charge of $160 and the cost for the repair will be the customers responsibility.  

  Instances where the warranty will not pay for the repair include but are not limited to, damage resulting from impact, rodent damage, water damage etc. 

  We do not expect to have any issues with this being covered under warranty but we have no way to know until we have the vehicle and diagnose the issue.  

  Warranty information is available at kia.com

  We really hope this resolves this complaint and we can move forward with diagnosis.

  Thank you!

  Customer Answer

  Date: 04/26/2023

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me. 
  
  
  

  Regards,

  *****************************

• Initial Complaint

  Date:03/24/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Please see Attachment *Velsoter

  Business Response

  Date: 04/18/2023

  This issue was not present when ****************** purchased this vehicle.  Even though the vehicle was sold "AS-IS" we paid for a good portion of the repair suggested by ************************  Customers purchasing vehicles this old with this many miles have to assume risk when they decline to purchase a service contract.  We are willing to try and trade ****************** into a more reliable vehicle but we are not able to provide him a full refund.

  I have attached documents showing the vehicle was clearly sold AS-IS along with his signature declining service contract coverage on the vehicle.

   

   

• Initial Complaint

  Date:01/19/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me. 
  
  
  

  Regards,

  *************************

  's not normal having low oil or oil on top of the cover and if a gasket or piston rings being repaired is a big ********* be like new again so why not purcahse ****** was again being assured that it'd be diagnosed n fixed even during signing being assured the to dos will get done. Jan 9th delivered n 6 pm I started the vehicle approximately 10 min n noticed smoke coming from the muffler I called sales ******* explaining and gave videos. He stated that I was out of the vehicle and later stated not to be surprised if the money comes out of your account but that you'd be refunded directly. Now Jan 15th and no need for car and was demanded from ******* money for delivery even though web says **** to your door 150 miles. Im 66. I give him 50 n argues 120 for delivery of car that smoked and then days after that calling management finding the title could be in my name! The car even now is in their possession and still no response from anyone on my refund!

  Business Response

  Date: 01/31/2023

  *************** was refunded in full.  The refund check was cashed and cleared our bank on 1-25-23.

  Tell us why here...