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Business Profile

Property Management

Gold Key Property Management

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Property Management.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/09/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On November 4th we paid rent in the amount of ******, we were unaware that automatic payments were set up. We were charged a ***** *** fee and a ***** late fee. We were told the whole month of December that the ***** late fee would be removed. On December 4th we paid rent in the amount of ****** to cover the *** fee. At the time we were told the ***** late fee would be removed once paid. It was not removed and another ***** late fee was applied. The *** fee was definitely a mistake made on our behalf although we were never late and multiple people in company said this fee would be removed.

    Business Response

    Date: 12/23/2024

    Late fee has been removed from ledger. 

  • Initial Complaint

    Date:10/02/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On September 5th, my sister and I moved in a property rented by ******************. They never advised of a sewage problem. Not long after we moved in, we were having sewage problems. We advised them of the situation. They sent someone out and said the city needs to fix it. **** came out and advised owner need to fix it. Last we heard from golden key is September 27 when they said someone will be here to fix it. Since then, we filed a complaint with the our local health department. They still havent heard from them. I have physical ill sister. Not to mention, you can smell the sewage through the vents! Its literally f**** on the basement floor (been like since we moved in). So were inhaling fumes from f**** thats on our basement floor! I work in the basement and constantly have to smell the nasty odor!

    Business Response

    Date: 10/15/2024

    The $11,000 sewer repair has been completed. A contractor will be to the property to clean up the basement area. 

    Customer Answer

    Date: 10/15/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 

    [Provide details of why you are not satisfied with this resolution.] Will not be satisfied until the basement is complete (still have dry f**** and toilet paper that been there since the problem begin).

    Regards,

    ***** *******

    Business Response

    Date: 10/17/2024

    Sewer line has been replaced and basement has been swept and sanitized. There is not further action needed. 

    Customer Answer

    Date: 10/21/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me. 


    Regards,

    ***** *******

Gold Key Property Management is NOT a BBB Accredited Business.

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