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Business Profile

Towing Company

Absolute Towing & Recovery

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Towing Company.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/04/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Car was towed from apartment complex which on file I have a vehicle here. Called after work and the amount was 243 and 37 for each day. Got it the next day a the receptionist said 318 and said I was sitting for 2 days, the car was picked up 09/3 and I got it 09/4. On website payments list cash, **********, ***** business check, but on the phone and multiple signs inside that say cash only

    Business Response

    Date: 09/12/2025

    This gentle man was illegally parked. i told him our system was glitching and not allow us to release or take payments until i got it fixed. he was charged the standard tow fee for our county, no storage was ever charged as you see it was 0. He was parked in a no parking zone, complex had it removed. He was charged the right amount and not $318. Like i had explained to him when he came in our system was glitching and showing it had been there longer than it really had and wouldnt allow payments. We use a third party vendor that handles our software and payment system. for three days we were cash only, not just for him but for everyone we did business for for 72 hours. i attached a copy of the invoice showing what he paid, when he paid, and how much after our system let us update everything. We also have cameras in our office where i explain a second time while standing here our system is glitching and its showing you owe more and wont let me change anything. i also sent him a receipt once they got the system fixed. 

     

    Thanks, ******.

    ************ 

    My direct line if any further questions are needed. 

  • Initial Complaint

    Date:12/05/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    i was in an accident on monday dec2 absolute towing showed up to tow my car after the fire **** had already shown up to clean up the mess. absolute charged me ******* for storage and cleaning up the mess which thfd had already done. i reported them to the mayors office and the news. the front desk clerk was repeatly very rude as well. never go there.

    Business Response

    Date: 12/12/2024

    Hello, im the office manager, this woman was never spoke to rudely, there was a glitch in the system and we refunded her the very next day in the amount of $1,400.00. i attached a copy of the check that she filled out her name and we took a picture for proof, we also have the confirmation from the bank showing it was deposited into her bank account. She came in asking for a reciept, we sent her one, she went to the bank and had her grandma come back and pay the bill. She then called three times for a receipt and we had given it to her grandma and we towed it to a body shop for FREE before we even refunded her any money. 

Absolute Towing & Recovery is NOT a BBB Accredited Business.

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