Business ProfileforRose Reeds

I have purchased wonderful, professional, hand-made reeds from Rose Reeds for a few years now. I was so glad to find a small business that made reeds because I never mastered the skill myself, and it feels great to play on good, homemade reeds. However, when I ordered a couple of reeds this summer for a performance, I was very disappointed. I ordered 2 professional oboe reeds on June 25th, 2023, and it is August 9th. I still do not have the reeds. I reached out in an email inquiring about the reeds on July 15, after my performance, and was told I should have a shipping notice by the beginning of the week. I did not receive that shipping notice until the 20th. After waiting over a week, I reached out again, and received a response on the 30th that the reeds would be shipped on Monday or soon thereafter, with promise of an update, but the tracking information still says the reeds are awaiting pre-shipment in **********. I reached out again, inquiring about the reeds on August 7 and first received an error notice that the email address did not exist. I resent the email in the evening, and did not receive a response. Unfortunately, I had to report the purchase on PayPal for a refund, because six weeks is just way too long to wait, especially when the website advertises a two-week turnaround time for shipping, especially if you order a surprise me color oboe ****, which I did instead of choosing the colors I actually wanted. During this time, I did also receive the email to all of the customers apologizing for how the business was run in the past year due to personal reasons, and I completely understand, and sympathize. We all have times where life gets crazy, and we neglect certain things in our lives, and sometimes that is work. I was truly trying to be patient, but could not wait any longer. I am truly sorry, because I have never had any issues with Rose Reeds before. I have loved every **** I have purchased, but I am withdrawing my business from Rose Reeds.