Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a car from Federico in wood river IL a few years ago and they took a teller check as payment, in fact asked for one!! Took in the van to get fixed and after having to get a title loan at a credit union I hurried back to pay for the repair to get done then they tell me that they dont take checks. Me and my son are disabled and have heat related problems so as to the reason for hurrying to get the repair done!!!!! Not to mention the fact that the extended warranty wasnt even covering the entire cost!! So now I have to go back to the credit union to get the check cashed but am also now cant get it repaired until Tuesday!!! And the manager I talked to on the phone really wasnt understanding!! So never buy from them and avoid the service department at all cost!!!!!!!!!!!!!! I will cancel my warranty and will sell my van before ever having to take it back for a dealership only repair!!!!!!

  Business Response

  Date: 05/27/2025

  We apologize for any confusion in this matter but we are happy that we are able to get everything settled with the customer and services are now complete.  

• Initial Complaint

  Date:03/21/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Less than a month ago, I bought a 2018 Jeep Compass from this business. I was assured it was in perfect condition and trusted that. On the way home from driving it off the lot, the sensors went out. This is now my 4th time at the dealership getting it fixed. They did reluctantly offer to fix it for free on the fact that i just bought it from them minutes ago. On top of that, my first time filling the tank up with gas, the auto filler in the tank didn't stop the gas from overfilling and it went everywhere. I thought it was an issue with the gas pump at first. Every time since then when I went to get gas at different stations, it would click and I had to hold the pump halfway down to even get gas to go into it. On my third time at the dealership to get the sensor problem fixed, I mentioned the gas issue. They looked at it and said there was a problem with the fuel tank filler pump and will be over $3,000.00 to get it fixed.. I haven't even made my first car payment yet and I need thousands of dollars of work. They refused to fix the fuel tank issue and said I should have gotten the more expensive warranty package. There was absolutely no way for me to know about this issue because they had the car fueled up when I test drive it. I am sad and disappointed and feel like I've been taken advantage of.

  Business Response

  Date: 03/31/2025

  Although we are sorry to hear that the customer is not happy with the level of service we provided, we absolutely fixed anything and everything that was owed to the customer. When the customer purchased the vehicle, they were made fully aware of the warranty that came with the vehicle.  They still chose to purchase an extended warranty that covered the same items for an extended period even though they were presented and offered a warranty with more comprehensive coverage.  We have completed everything that was promised and there is nothing owed to the customer at this time.  Thank you for your time on this matter.

• Initial Complaint

  Date:07/15/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  07/12/24 My family took our car into the shop for some repairs and the business gave my car to a different person. i would like to see a policy change so there is a plan of action when this happens within the business. I had to call the cops to get them to come out and investigate and all i was offered was a free services and a coupon for oil change. essentially they lost my car there has to be some responsibility taken by the business in this case. i will be pursuing through the court as well.

  Business Response

  Date: 07/15/2024

  We are not quite sure what the customer is wanting as a resolution to this issue that was resolved in approximately 10 minutes.  Since the customer has now said they will be taking this through the courts, we will no longer be responding on this issue and they are welcome to contact us through our Attorneys. Thank you for your time on this matter.  

• Initial Complaint

  Date:03/25/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a car from this dealer ship back at the end of (Dec 2023). I loved the car and we had been wanting to get a range rover for some time. We have put less than 3k on the car and only had it 41 day before it broke down. I called the dealership not expecting a new car, but some kind of help. I was pleasant on the phone and wasn't rude or demanding. I asked to speak to a manager. Well they looked up my information and informed me that I bought a warranty with my car and the advise that I use it. Still never talked to the manager! I towed my car to a very well known shop to get repaired. I still don't have my car back and its been over a month since it broke down. I've owned this car longer in the shop than in my possession. They have replaced the fuel pump and something else small. The car is still dying and won't stay running. I don't know what to do anymore with this issue. I can't get anyone on the phone at the dealership other than the ones that answer the phone. I've never filed a complaint like this before, But now I'm going to have to buy another car at this point. I can't keep trying to fix this one with no results. I have two kids and work two jobs, I need a reliable car! At this point I would like for them just to take the car back. I don't want anything from them. I don't want another car from them. This has been so stressful. So now do I ruin my good credit and get a repo which I've never had before, because a dealership got one over on me? I just don't know how you have someone give you 25k and don't even try and help! I'm hoping with this someone reaches out to me from there and tries to help! Thank you

  Business Response

  Date: 03/26/2024

  We have been in communication with this customer and understand that at this time, the vehicle has only been taken to a mechanic at her place of employment.  We have not seen the vehicle at our dealership for these services, nor has it been taken to a certified Land Rover dealership for assessment.  Our warranty would cover powertrain issues which are not what are being described as having been replaced at this point.  We highly recommend that the customer take the vehicle to a Land Rover dealership where all powertrain issues and expenses will be covered under the warranty, as promised at the time of purchase.  

  Customer Answer

  Date: 03/27/2024

  Ive only talked to the store manager once. The vehicle is at carx, I work for Carx, but it is not at my shop. I had it towed to that one due to ranger rover dealer being 2 months booked out. Ive only been in contact with them after making a complaint! They never offered me the idea of bringing it to their service center. So I took it to a place that is highly qualified to work or my car and do the repairs. The issue is that there is so much going on with the vehicle that its unreal. If this is how they do business thats fine, I dont need anything from them or any further contact. I will just keep repairing the vehicle until its fixed and I know not to buy another car from them. 

• Initial Complaint

  Date:02/20/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I brought my truck in for service on Jan. 4, 2024 for service as my truck wouldn't start. They had my truck for five hours while I waited and the technician couldn't replicate/duplicate the problem according to my customer service agent ***. The dealership did diagnostics on my truck and said that the battery was a little low and they recharged it, I was told since they couldn't replicate/duplicate the problem there was nothing they could do. I was also told that that my air damage intake in the front of my truck was not communicating with the system and I was told there were two codes stored that they couldn't touch because there was no recall on my truck. The starter and alternator were tested by the dealership as they thought this was the problem and both passed. I was told to monitor the truck and if same problem happens again to bring it back to the dealership.Jan. 26, 2024, I had the vehicle towed to the dealership as the same problem before happened again. The customer service agent ***, tried to move the vehicle but had the same problem as I have had and she tried for an hour and finally got the truck to start for the technicians to look at. The dealership had my vehicle for nine days and couldn't figure out the same problem again. I was told they had no loaner vehicles for two weeks, so I had to get a rental vehicle to get to work. I called RAM Care and explained my situation to them and they contacted the dealership who said that they couldn't open a case because the tech couldn't replicate/duplicate the problem again. The service agent got the truck started it fired up everytime the technician did it after he charged the battery. So since *** moved the vehicle after getting it started, (took an hour for her to fire it up) she moved it and I was told that since tech couldn't replicate they couldn't talk to engineering and to monitor my vehicle. Feb. 20, 2024, My truck wouldn't start, same issue as before. towed to dealership, vehicle is lemon

  Business Response

  Date: 02/20/2024

  Hello - We understand that the customer has some issues with their vehicle that have not been able to be duplicated by a technician.  We know this can be very frustrating but, unfortunately, the technician is not given permission by the manufacturer to make any repairs if they are not able to duplicate the concern themselves.  If the customer believes they are owed a buyback, this would be from the manufacturer.  They would have to contact them directly, not the servicing dealership. They could also contact the dealership they purchased the vehicle from and see if there is any warranty remaining from them that would cover this.  Thank you for your time in this matter.  

  Customer Answer

  Date: 02/21/2024

  I received a call from the General Manager of Federico Dodge yesterday and I was told by Mr. ********************* that his hands are tied, and that the dealership is not allowed to work on my vehicle with an open complaint per higher ****

• Initial Complaint

  Date:12/13/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dealer sold me a used tesla, Title was never present at time of sale. I was told the title would be "mailed" but they mailed it via ups and the package was a non signature required package. I never got my title so i was never able to register my car. Upon further digging because *** ****** ***** i financed with helped me recovering the vehicle, This said dealership did an illegal car sale to myself, they never filed for the title from the previous owner. I was never able to obtain a title because the dealership never did their own paperwork and taxes on it. When i spoke to the the GM, he informed me that they were not liable at all and reach out to an attorney even though my finance company showed them what they did was illegal and unfair to me.

  Business Response

  Date: 12/14/2023

  The dealership has proof that the valid title was sent to the customer on July 11, 2022 at the correct address via UPS (Tracking # ******************) along with all other required documents for the customer to register and title the vehicle in the state of Missouri.  The customer only contacted the dealership within the last two weeks telling us at first that he never received the paperwork and then telling us that he had to wait to go to the DMV to title the vehicle because he was waiting on the total loss confirmation on his previous vehicle in order to use that value as a tax credit.  When the customer contacted the dealership and said he was told that we never had a title to begin with, we emailed him a copy of the front and back of the title as proof.  The dealership has informed the customer that we are willing and able to order a duplicate title for him to resolve his issue.

  Customer Answer

  Date: 12/14/2023

  Complaint: ********
  
  
  
  I am rejecting this response because: the vehicle sale is a fraud charge. The title was never signed or presented to me. I’ve never seen the title or signed it.
  
  
  
  
  
  
  
  Sincerely,
  
  
  
  ******* **********

  Business Response

  Date: 12/14/2023

  The dealership has informed the customer that we are willing and able to order a duplicate title to resolve this issue.  Attached is a copy of the front and back of the title that was sent to him at time of purchase and also emailed to him at 3:17pm on 12/8/23 when he requested that we prove that we had the title.

  Business Response

  Date: 12/15/2023

  The dealership has informed the customer multiple times that we are willing and able to order a duplicate title to resolve this issue.  Attached is a copy of the front and back of the title that was originally sent to him at time of purchase and also a copy emailed to him at 3:17pm on 12/8/23 when he requested that we prove that we had the title.  Also attached are UPS receipt, previous lien release, notice of new lien filed record, and ******** ***** ***********.

  The dealership has also been in contact with the customer's credit union and given them copies of the title, UPS receipt, previous lien release, notice of new lien filed record, and ******** ***** ***********.  *** ****** ***** has never said that the dealership has done anything wrong throughout this entire process.

   

• Initial Complaint

  Date:06/22/2023

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a vehicle in area of March 2023.
  Vehicle was sold as new with 19000 miles it has 23500 on it now in which we have had to add 3 quarts of oil in that short mileage time.tried to take it in for oil consumption problem in which they say they are doing an oil test. I had my daughter take vehicle back in to be checked since I wasn't able to be ther to see reading I wanted her to video so I could see the results. The lady had said the result was that it used oil but was within specs at which my daughter called me to tell me this and gave me to the advisor. I told her that was not good enough that a new vehicle with 23500 miles should not use any oil consumption at all at which time she got irate and yelling at me through the phone with me which I got irate back. I hung up called the gm inwhich he came out and then sent me a flier that these vehicles use oil. IT WAS NOT DISCLOSED TO ME AT THE TIME OF SALE THAT THIS TYPE OF VEHICLE USES OIL IN WHICH I WOULD HAVE NOT BOUGHT KNOWING THAT ISSUE!!!! Things have escalated they never looked at the vehicle for oil consumption which is under warranty. I asked to sit down with the gm, the svc Mgr, at my convenience as i am the customer which they won't do. After they won't accept a sit down with me at my convenience I asked the gm who he reported to and the next text I received was the I was not welcome there and would be turned away never did he tell me who he reports to. I just want this vehicle fixed. As I looked up this vehicle online since this has happened it is all over the internet about oil consumption and that it can be a safety issue. I feel this dealer does not stand behind there product and rewards bad behavior to ther employees. I want vehicle fixed so I feel safe that my daughter is driving it with know issue of safety. I'did mention that to them at which I feel they ignored the safety part what would happen if my daughter was driving and it quit running and a stranger stopped and all of a sudden she was raped or murdered would this dealer care I don't believe they would.

  Business Response

  Date: 06/22/2023

  We are aware of the consumers complaint and have informed him that the oil consumption is within the manufacturers guidelines.  Given that it is not consuming enough oil for their warranty to cover any further repairs, there is nothing more that they will allow us to do at this time.  We told the customer that he is more than welcome to take his vehicle to any other Chrysler Dodge Jeep RAM dealership to have them confirm this diagnosis but at this time the manufacturer has made us aware that there are no repairs to be done. We would be more than happy to make any repairs they will approve but at this time the vehicle is not in need of anything according to their guidelines. 
  
  This is not the first instance we have had with this customer becoming irate and yelling/cussing at our staff and we will no longer force them to deal with such abuse.  Again, any other Chrysler Dodge Jeep dealership can service his vehicle and we recommend he go that route.  

  Customer Answer

  Date: 06/23/2023

  Complaint: ********
  
  
  
  I am rejecting this response because:1st they are correct there has been issues but it has been with the same advisor at which I had expressed my concerns about which I feel went nowhere since it happens again with the same advisor. 2nd I asked for a sit down at my discretion with the gm and svc Mgr to discuss which they said they would but not at the time I had asked for which was 6pm and the deals hip is open til 8pm. Why since I'm the customer should I have to take off early to discuss the problem. 

  3rd I feel they should have discosed issues like we are having with this vehicle. I more than likely wouldn't have bought this vehicle but would have bought something different with no known issues as I needed a vehicle for my daughter.

  If they want to correct this I'm willing to sit down with them to discuss but it will be at my convenience. There has been thousands of dollars worth of vehicles bought from this dealership from myself and family and friends. I'm willing to work out but they have to sit down with me to discuss at my convenience. 

   

  
  
  
  
  
  
  
  
  Sincerely,
  
  
  
  ***** ****