Reviews

Review Details

• Review fromThomas F

  Date: 08/01/2025

  1 star
  This company STOLE my down payment money after consistently not being honest about cancellation policy. The city would not accept their blueprints to pull a permit. The costumer service is dishonest as well. They fail to mention plenty of major details while selling you a dream building. Unloading trucks at the residence was never discussed and their blueprints are vague. Cost me over $4000. Filthy rotten criminals

• Review fromChristopher B

  Date: 07/02/2025

  1 star
  DON'T USE THIS COMPANY THEY WILL SCAM YOU!. We needed 3 large buildings on our property and we wouldn't receive the plans of the building to present to our county for permits unless we put down a down payment of $19,000. We paid the down payment in full and got our plans for all 3 building and the county rejected all 3 plans as the building didn't meet the minimum requirements by the county. It's now been 10 months and we proved all proof that our county has rejected all 3 plans and Big Building Direct has just ignored us when we asked for the down payment back. We now have to hire a lawyer and take them to court to get our down payment back.

• Review fromSteven D

  Date: 06/15/2025

  5 stars
  6/14/2020 I gave ***** and **** five stars because there wasn't 10 Stars they did ************************************************************************* their work this is our second garage from big buildings direct who I dealt with ******* ***** on design then they sent me to best metal choice structures they were easy to deal with matter of ***** ***** and **** back in the trailer at 8 am Wednesday and work was on. They completely finished everything and cleaned up perfect could not be more pleased thank you ***** and **** great job ?????????? ***** *** sandwich NH

• Review fromG Evans G

  Date: 05/14/2025

  5 stars
  Big Buildings Direct did not disappoint!! They didn’t just make the sale and then not care because even after that the county where I live had me change my project quite a bit BBD was there to help me get that done even though the original plan had been considered a completed transaction and Eagle Carport now had the order for manufacturing but BBD processed the change order and recalculated my invoice without any issues, while being very compassionate about my situation with the county. As a widow in my early 50’s trying to oversee this dream project with my 21 yr old son during the pandemic as the county’s requirements and the subcontractors booked up it’s been a 4 yr project to get to the final stages. So yesterday I reached out to BBD as I had assured them I would with the results of my son’s completed project except for the grounds and as I expected they were excited right along with us!! They were so great to work with as well as the crew from EC in Mt Airy NC that erected the building, a very hardworking crew.
  40x70x14 3 bay garage with lean to off the front

• Review fromKim B

  Date: 02/13/2025

  1 star
  Had a similar issue as many negative reviews here. Basically, they refused to refund my $2,000 deposit when requested. Our local county building department gave us ************************** order to approve a building permit. They offered us an opportunity to pay $1,700 more for additional plans (no guaranty or refund). Wish I had read these reviews before we got ripped off.

• Review fromKory T

  Date: 10/29/2024

  1 star
  Started to buy a garage, everything seemed fine. Then codes said we couldn't build. Reached out and they said no problem. Fill out this form and get your deposit back. Then said it was to late we could only use the deposit as a credit. Tried to get a carport out of it and now they said we could only use part of the 3k deposit on the carport, as a deposit can only be used as a deposit, not as a payment. This place is a big scam!!! Run from them...
  

  Big Buildings Direct

  Date: 11/01/2024

  We give all of our customers 90 days to pull permits, or if they get denied a full-refund. In this case, the customer has not pulled a permit or been denied. We are still able to put this building up in order to get them installed. You are able to use your credit of deposit towards another purchase of equal or greater value, and we have reached out to help in that instance. Thank you

• Review fromBrandon C

  Date: 10/03/2024

  5 stars
  So many options. ****** helped me through the whole process. Easy process.

• Review fromRebecca V

  Date: 09/04/2024

  5 stars
  We researched several businesses for our building, and we are so grateful that we chose to go with Big Buildings Direct. Not only was this option the best bang for the ***** but the entire process from working with **** ******* to design our custom needs; to the construction crew that they provide was flawless and so easy to do. From the minute I inquired about a building and was contacted, everyone was incredibly helpful, answered my many many questions, and worked with us to help us get exactly what we were looking for! The construction crew paid such attention to detail and did an incredible job through the entire process, we were greatly impressed with their work ethic and their attention to detail. Thanks Big Building Direct and **** for making this process so simple and such an incredible experience. We will definitely use them again if we decide we need more buildings down the road!

• Review fromJacy W

  Date: 08/21/2024

  1 star
  DO NOT INQURE!! They will call you RELENTLESSLY even after asking several times to be removed from the contact list.

• Review fromEd P

  Date: 08/10/2024

  5 stars
  We had a great experience with Big Buildings Direct. All the challenges came from the county. If I were ever to do this again, I would check with the county before contacting Big Buildings Direct. The regulations vary from county to county. When everything was said and done, we got a really nice 28 x 50 building with a crew that did an outstanding job of installation. Big Buildings Direct was very responsive to my emails, texts and phone calls. I would definitely use them again.