Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/29/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased two compression garments that were too small. I returned them within days of receiving them. I understood I would have to get a store credit of $123. The price I paid. In waiting for my credit to show up, they charged my credit card for two garments that I DID NOT purchase. They refunded it immediately. They jacked me around for weeks in just trying to get that initial credit. At 3am in the morning before my surgery, I was dealing with this. I have 66 emails back and forth with them trying to resolve this issue. Im on social security disability, and money is tight to say the least. After 6-8 weeks, I no longer needed to wear the compression garment and told them I wanted my money back. And this whole thing has been a nightmare. They told me they would refund the $123, and then they told me they DID refund my money back to me, and to please allow 5-7 days to go thru. Which never happened. Twice I had to provide them with my account statement showing the initial purchase, and the purchase they they put on my credit card along with that refund. And after telling me they refunded it, and they didn't, they told me to contact my financial institution. So I did. I filed a dispute. Then they wanted me to help them get out of this dispute. Then they wanted me to go back to my financial institution and tell them they refunded my money and stop the dispute. Yeah, I'll get right on that!! Now theyre ****** at me for not calling it off, and are disputing my dispute. So now they're wanting me to pay $123 for garments I sent back to them months ago. To this day, I haven't received my refund that they said they gave me. THIS IS THEIVERY!! THEY'RE STEALING MY MONEY RIGHT FROM UNDER ME. AND THEY NEED TO BE STOPPED FROM DOING THIS TO PEOPLE. THIS IS FRAD!! I WANT MY MONEY BACK!!! THIS STORE IS A JOKE!!

• Initial Complaint

  Date:03/30/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 10/22/24 I placed an order with ShapewearUSA. It shows it was delivered on Halloween. I never received the order. I filed a claim with **** and the result was there was no proof of delivery. I also filed a police report. I provided all this information with ShapewearUSA. They then requested I file a claim with them which I did. They went 2 months without responding. I then filed a claim with my bank. In the meantime I contacted ShapewearUSA because my bank told me they were still waiting to hear from ShapewearUSA. When I contacted ShapewearUSA I was told that I needed to stop the charge back with my bank and they would expedite my refund. As provided as proof in the attachments I then contacted ShapewearUSA to inform them the bank was no longer processing the charge back claim and inquired about my refund. Now the company refuses to respond to my emails inquiring about my refund. I need help please this is called stealing from customers. If I did not receive my items and have not received my refund the company is stealing from me. This happened almost 6 months ago now and ShapewearUSA refuses to refund me. Please have them refund me.

  Business Response

  Date: 04/02/2025

  We take all feedback seriously and strive to resolve any issues as quickly as possible.
  
  In this case, a refund of $229.27 USD has been successfully processed. The amount was refunded via **** ending in 5303 through Shop Pay.
  Additionally, a refund notification was sent to the customer at ******************************.
  
  Please let us know if any further information is needed.
  
  Best regards,

• Initial Complaint

  Date:03/20/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an item (post op faja) from this company on 03/11/25, and my item was never delivered. they produced a fake tracking number, that stated the item was delivered. i checked everywhere, nothing was delivered. I checked my front door camera, and nothing was delivered to my door as they claimed. I attempted to contact their customer service, and was told I should contact **** as they cannot help me. I requested an escalation of the case, but they did nothing. They scammed me, and so many others based on other reviews I am now coming across on thier website.

  Business Response

  Date: 04/16/2025

  We were in communication with the customer regarding the delivery issue and provided instructions to contact **** and file a claim for the missing package. While the package was marked as delivered by ****, we advised the customer to take the appropriate steps since shipping protection was not selected during checkout. The customer indicated they would file a chargeback with their bank, and we have not received further communication since.

• Initial Complaint

  Date:01/28/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company has bad business practices and a very bad user interface that confuses and tricks you into the ordering items you dont want at the price you dont want. They will not let you cancel an item even if you cancel minutes after the transaction and days before it will be shipped. They advertise that you can return items, but dont give you any warning that you ordered an item that cannot be returned. I was tricked into ordering 3 duplicate items that I dont want and I am out $59.74. They are unopened and I would be happy to pay all shipping costs.

  Business Response

  Date: 01/29/2025

  Please have the client review our return policesitems can be returned for store credit also the customer claims she was tricked we do not have this issue with anyone else please have cusotmer follow return procedure 

  Customer Answer

  Date: 01/31/2025

   
  Complaint: 22870160
  
  I am rejecting this response because:

  I do not want a merchandise credit. I don't want to go through this again. I would like a credit on my Discover card for the first order with the 2 items. I will pay the shipping and pay for the second order even though I already sent all 3 items back to you because I don't want them.
  
  The website said easy exchanges and returns so I had no way of knowing I could NOT return the items. I later found the the return items page that explained that "Final Sale" means no returns. Somehow my first order added a second duplicate item (except a larger size) when I only wanted one small one. So I started the second order with only one item thinking I could cancel the first order with 2 items. Most companies give a person at least 10 minutes to cancel the order even if it slows the shipping process down. A lot can go wrong during the transaction like power outages etc. ****** gives you a little time to check your email to confirm the order was processed correctly. I immediately tried to cancel the first order via email and received a response the next day stating that they would still ship both orders and I COULD return the items when I received them. But unfortunately, these items were marked as "Final Sale" which I found out later means they cannot be refunded. It seems pretty obvious one person does not need three duplicate neck braces.
  
  What I don't understand is how this company can leave me feeling so unhappy when it will not cost them anything to keep me happy. I spent $59.00 for nothing. I would have been happy to pay for shipping both ways so I would only need to be credited the price of the merchandise. Obviously, I don't need 3 of the same item. I sent all 3 of them back to them because I don't want them.
  
  This was the company response: To be fair to all our customers, we must uphold our policy consistently, as making an exception for one would be unfair to others whose requests we have previously declined. This is a poor excuse to continue this unfair and unprofessional policy. I have seen that there are quite a few customers with orders that were not processed correctly during the online transaction.
  
  
  Sincerely,
  
  ***** *******

  Business Response

  Date: 02/20/2025

  Dear Customer,
  
  We understand your frustration and appreciate the opportunity to clarify our policies. Our website provides a clear checkout process, allowing customers to review their order before finalizing payment. Additionally, our return policyincluding the designation of Final Sale itemswas readily available at the time of purchase. While we understand that you later discovered this information, it was accessible before completing your order.
  
  Regarding cancellations, our system is designed for fast order processing to ensure timely shipping. While we strive to accommodate requests, we cannot always guarantee cancellations once an order has been placed. Despite this, we extended a store credit option as a goodwill gesture, in accordance with our policies. However, had the matter been escalated before further action was taken, we could have considered a one-time exemption for a refund. Unfortunately, before we could offer this resolution, a chargeback claim was filed, which has now restricted our ability to assist further. Chargebacks initiate a formal dispute process with the financial institution, limiting what we can do on our end.
  
  We always aim to work with our customers to find fair resolutions, and we regret that this situation escalated in this manner. Please let us know if you have any further concerns.
  
  Sincerely,
  ****** *****
  Shapewearusa 
  

  Customer Answer

  Date: 02/23/2025

   
  Complaint: 22870160
  
  I am rejecting this response because:

  I cannot possibly use a credit because Shapewear only carries specific items that I would never need.
  
  I already sent all three unopened items back to you, so just keep the items and the $59.00 if that is the way you do business.

  Most shoppers dont check the exchange policies until they have to do an exchange. I notified you seconds after my mistake. All I saw on the home page was Easy Exchange. There are only about a handful of customers that like me hit the wrong button and ordered the wrong number of items. Like me, they did not realize that they could not get their money back.

  Also, not changing bad and unfair business policies because you dont think it is fair to customers who made the same mistake in the past before me is the most unprofessional excuse. How will you ever improve? I understand that you believe that I just didnt pay closer attention and should have not made a mistake so that is fine. 

  Minutes after I completed the transactions at about 9 PM, I messaged the company telling them that I ordered 2 items (order #******)instead of one and corrected it by starting a new order (#******) of just one item. Since I ordered 3 duplicate items, it was pretty obvious that it was a mistake. The next morning I received an email stating that the extra 2 items were already being shipped so I could not cancel the bad order(#******). Later after I finally received the items, I tried to return them, but the company realized they were final sale and would not accept the return of the 2 items that were ordered by mistake.

  I was stupid for accidently adding the 2 items in the first order and then trying to correct it by making a new order. I cant imagine that they would not have time to cancel the order at 9 PM at night. Most good companies give their customers a little bit of slack for making mistakes, but this company clearly has very rigid policies. This company claims they cannot change this policy because it is not fair to the poor customers before me if they refunded me for the 2 unopened items that were ordered by mistake.
  

   

  
  Sincerely,
  
  ***** *******

• Initial Complaint

  Date:09/21/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a product from ************************** on 9/4/2024. A family member recommended them to me so I spent almost $100 on a single piece of shapewear. When I tried on my shapewear it did not even come close to fitting me. It was so short on me that it was painful, and I could not even begin to fasten it even though I followed their measurement guidelines. I did not think this would be an issue since all of the tags were left on the item, and I still had the original packaging. I contacted the company to let them know I would be initiating a return for a refund, and they only want to give me store credit. I simply want a refund. Nothing more. Nothing less.

  Business Response

  Date: 09/22/2024

  Out items are a perfect fit for 99% of or clients you can return your items for exhange or full refund via store credit.  Please measure yourself and use the size chart for best accuracy 

  Customer Answer

  Date: 09/23/2024

   
  Complaint: 22317981
  
  I am rejecting this response because:

  I would like a refund directly to my method of payment upon the companys receipt of the undamaged items because it is not a good fit. Not only did the item not fit around my body, but it was extremely short making any similar item unwearable for me. It is so short that it is completely unable to be worn  

  
  Sincerely,
  
  ******* ********

  Business Response

  Date: 09/24/2024

  Per our refund policy we do not offer refunds only store credit 

   

  we will not change our policy for this one customer who did not use size charts properly

   

  customers need to adhere to our policy 

  Customer Answer

  Date: 09/24/2024

   
  Complaint: 22317981
  
  I am rejecting this response because: this is a very rude response and is entirely unacceptable. I did properly follow the measurement guidelines and size chart. Refunds are part of business. I cannot help that I am tall and your product is very obviously meant for shorter women. 
  
  Sincerely,
  
  ******* ********

• Initial Complaint

  Date:05/13/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello ,I order something before I read the description what it use for and I figured it not be useful so I try to cancel my order from the website but they dont offer the cancellation option on there website so I contact them by email request to cancel my order because I ordered it by mistake then I got reply back it says you want gift card or refund to your card i request refund to my card then they reply back to get gift card it better for you if you want to reorder I reply back no I want refund to my cc anyways long story in the end they email me that they will not refund me unless I order something else I attached thats as screenshot email as a supporting document

  Business Response

  Date: 05/27/2024

  Dear customer I am sorry but we are not able to process stop orders or cancellations once items are ordered as we want to make sure you get your items as soon as possible.  You seem to have gotten medical items.  Per policy we will refund your order via a gift card that has been done for you.  Unfortunately we can not alter a policy for you only or make you feel any more special then the thousands of other customers that ship with us.  We have throughly reviewed your complaint and assure you that we followed our policy.  Please do use your gift card for items you are sure to enjoy! 

• Initial Complaint

  Date:06/19/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged for 2 items and received them! I asked for a refund . They told me to send them a copy of my identification and copy of my debit card. Why would a merchant ask for that kind of information ? They are committing fraud asking for such personal information such as this! I have asked for a refund and they will not refund me my $107.

• Initial Complaint

  Date:04/27/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a purchase at this business and they shipped my items in 3 packages. 2 packages are shown as "delivered" the same day and at the same time ... but they never arrived, they were never delivered! I spoke to customer service and these people tell me that I am a thief that I am lying, they threatened to report my account to the credit bureaus, they want to fraud me! I need my money back and apologize

• Initial Complaint

  Date:01/09/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is to inform you that Mr. *********************** and his company, Shapewear USA, must stop the constant texts and any other communications sent to me. After making 1 transaction with this company over 2 years ago, I continue to receive repeated solicitations. I have tried to block these texts, reported them as Spam, and have even made a complaint online to Shapewear USA requesting that these texts stop. Nothing has improved.This is harassment. Since I started counting the texts and saving the screenshots, as of 8/29/22, I have received a minimum of 72 texts from your company in 4 months! This makes the minimum average of 4.5 texts per week. There are days I receive multiple texts, and many screenshots I missed. Imagine living with this for over 2 years!

• Initial Complaint

  Date:01/06/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order with this company before Christmas. Their website advertised it would be delivered by December 21st. It arrived December 22nd. At that point, I no longer needed the item. I tried to return it for a refund this week and they are telling me they will only issue a store credit. I dont want a store credit. I want my money back. First, the item didnt arrive when I needed it to. Second, the item didnt work out for me. With the holidays and weekends, they are saying 14 days has passed, even though I tried to return before that timeframe. I have contacted their team and they refuse to give me my money back- $92.70. The order number is *****.