Complaints

This profile includes complaints for Midwest Express Clinic's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Midwest Express Clinic

  40 75th St Willowbrook, IL 60527-2325

  
• 

  Midwest Express Care

  5521 W Lincoln Hwy Ste 1A Crown Point, IN 46307-1098

  
• 

  Midwest Express Care

  7890 E. Ridge Road Hobart, IN 46342

  
• 

  Midwest Express Clinic

  157 E Boughton Rd Bolingbrook, IL 60440

  
• 

  Midwest Express Clinic

  2070 N State Rd. 50 #500 Bourbonnais, IL 60914

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/15/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear *** ******,I am writing again to follow up on my July 8, 2025 complaint regarding the false $100 charge and denial of the advertised free B12 shot at your clinic.Despite multiple effortsemails, phone calls, feedback forms, and my original ******* have not received any response. This continued silence is unacceptable and further confirms the lack of accountability and patient care your clinic has ******** stated in my original complaint:I was denied the advertised free B12 shot due to a false $100 balance, despite having valid ************ visit was rushed, limited to a weight and blood pressure check, which does not qualify as a full *********** prescriptions were not properly handled.Staff were unprofessional, dismissive, and unwilling to explain anything beyond a script.Ive seen multiple online complaints that reflect the same behavior: rushed visits, poor communication, duplicate billing, and misleading services.This clinic has a clear pattern of deceptive practices and billing issues.I am formally requesting once again:1. Immediate removal of the false $100 charge2. A written explanation of the conditions required to receive the advertised free B12 shot3. A full copy of my visit summary and an itemized bill for all services billed to me or my insuranceIf I do not receive a written resolution within 10 business days, I will move forward with submitting formal complaints to:******************************** and Professional Regulation (IDFPR)**************************************************: **********************: [email protected] Business Bureau (BBB) of ************* insurance fraud division under my insurance providerI expected quality healthcare. Instead, I was met with neglect, overbilling, and now, silence. I am asking for a timely, professional resolution. I do not owed that amount I had ******** and ******** the time. I asked for Lashabda ***** and sariyah to have their yearly physical and I

  Customer Answer

  Date: 07/15/2025

  You have my permission to correspondence with Midwest Express staff on my behalf or send me a form to sign

  ******* **** ***** 08 14 1966

  

  Business Response

  Date: 07/21/2025

  Kindly refer to attached PDF

  Customer Answer

  Date: 07/23/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. And I will take this letter with me. I believe I went to the clinic in ************ IL and the lady would not see me she said I owed over $100 at the time she gave me the correct price I just forgot what it was. She said I would not be able to be seen in any Midwest clinic until that amount is paid. I think I asked her about the B12 shot special or could I pay she said no. Yes they are sometimes very rude and I'm glad that you took care of it 
  
  Sincerely,
  
  ******* **** *****

• Initial Complaint

  Date:07/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a bad experience with Midwest Express Clinic a few days ago, so I left a negative review on ******. Almost immediately I started getting phone calls from the company and after I hung up they keep trying to call back. They would say they are calling about my experience, which is odd. They have my phone number to contact me about my medical issues which they ignored and never solved but after I left a critical review that detailed everything they did wrong, now they want to fix my ********* is days later and now I am getting more unsolicited text messages in an effort to "speak to me about my experience." I feel like they are now trying to harass me and argue merely a follow up call instead.I would like them to stop calling me. This phone call was ~5 days after I left the review. They keep arguing this is to help improve whatever nonsense. But feels like they just want to bully me into taking down my valid review. I can link the review I left on ****** and Yelp if that would help.

  

  Business Response

  Date: 07/21/2025

  Kindly refer to attached PDF

• Initial Complaint

  Date:07/06/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I visited this urgent care 3 times for a worsening rash from an allergic reaction to antiperspirant. The rash was misdiagnosed at each visit, resulting in the rash spreading and worsening to the point my face was covered in a rash and my eyes were swollen shut. The misdiagnosis would have been identified had this urgent care performed a simple, affordable test that I specifically requested and was denied because they didn't have the means to do the rapid (on-site) test. However, the send-out version of the test is an option through *****, my insurance company's preferred lab. I had specifically gone to this urgent care because they used Quest. The dermatologists I eventually saw elsewhere immediately confirmed the rash was allergic and were alarmed by the urgent care's repeated misdiagnosis and treatment plan, based on the level of allergic reaction I was having.Because I managed an urgent care for a decade plus and understand how harmful or misguided a bad review can be, and because the folks I interacted with at this urgent care were pleasant, I reached out to the urgent care's Patient Advocates for a resolution in lieu of defaulting to a bad review. My first outreach was ignored. Two weeks later I reached out again, and a Patient Advocate took my call and indicated she would get back to me in a week. That was 6 weeks ago. They have since ignored my follow up calls and messages. I also contacted their billing service regarding the bill I will not be paying, and was told I would be sent a form to fill out within 1-2 business days. The form was never *******'s now been 2+ months since my repeated misdiagnosis at this location and they refuse to engage in any communication about my concerns, despite my best efforts to give them the benefit of the doubt and handle this privately.

• Initial Complaint

  Date:06/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In January my wife went to Midwest express clinic for services this place is pathethic not very bright and shouldnt be opened Total 388.69-Insurance adjust- ****** Equals =****** We paid ****** on 2-23-2025 check # **** And on 02-27-2025 0n 2-28 we paid on our credit card ****** After everything added they owe 150 dollars We are senoir citizens who paid this bill and have proof of it They sent my wife a nasty e mail saying we owe them money they have no right to threaten us with collections and say there going to ruin our credit when they owe us I demand them to correct this and give our money back that we over paid

  

  Business Response

  Date: 06/24/2025

  Kindly review the attached PDF

• Initial Complaint

  Date:05/29/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with . I do not have a contract with they Midwest Express Clinic Care 2 did not provide me with the original contract as I requested NAME: Midwest Express Clinic Care 2 DATE: 01/29/2024 Correction to my credit report, I demand this account be removed from credit report

  

  Business Response

  Date: 06/12/2025

  Kindly refer to the attached PDF

• Initial Complaint

  Date:05/27/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ****** ******** ******************************************** Email: ********************* ************** Date: May 27, 2025 Better Business Bureau Serving ******* and **************************************************************************************************************************** Subject: Formal Complaint Against Midwest *********** Clinic Account #****** Date of Service: January 20, 2025 Dear Better Business Bureau,I am writing to file a formal complaint against Midwest *********** Clinic, located at ***********************************************, regarding a serious and unresolved billing issue associated with my account number *********** than five months ago, Midwest *********** Clinic received full payment for services rendered from my insurance provider, *****. In addition to the insurance reimbursement, they also received an overpayment from me directly. Despite multiple attempts to address this with the clinics billing department, I have yet to receive a refund for the overpayment, which is in excess of $200.00.The clinic has consistently failed to take responsibility or offer a clear explanation. Instead, they have continuously delayed action, citing various internal issues or providing vague responses that have only prolonged the resolution of this matter. I am extremely dissatisfied with the lack of professionalism, accountability, and transparency displayed throughout this process.I am requesting the assistance of the Better Business Bureau in facilitating a resolution to this matter. Specifically, I am seeking the immediate refund of the overpaid amount.Thank you for your attention to this matter. I look forward to a prompt and fair resolution.Sincerely,****** ********, ***

  

  Business Response

  Date: 05/30/2025

  Kindly refer to the attached PDF

  Customer Answer

  Date: 06/04/2025

   
  Complaint: 23380768
  I am rejecting this response for the following reason: I have communicated with multiple representatives from the Midwest *********** billing department regarding my refund. On several occasions, I have been told varying timelinesinitially 30 days, then 90 days, and subsequently an additional 90 days. This pattern of delay gives the impression that my refund is being intentionally withheld, which I find unacceptable and unfair as a consumer.
  
  
  The original date of service was January 30, 2025, and it has now been six months without resolution. I am respectfully requesting that a refund be issued promptly.
  
  Sincerely,
  
  ****** ********

  

  Business Response

  Date: 06/10/2025

  Kindly refer to the attached PDF

  Customer Answer

  Date: 06/10/2025

  Certainly! Heres a revised version that emphasizes your repeated, unsuccessful attempts to obtain your refund or overpayment:
  
  
  
  
  
  
  Complaint: 23380768
  
  
  I am rejecting this response because, despite my repeated efforts to obtain my refund/overpayment, I continue to be met with the same delays and lack of resolution. Most recently, I spoke with a representative named ***** on June 9, 2025, at approximately 10:00 AM, using the number provided for the Customer Advocate. Once again, I was told that the process would take an additional 90 days.
  
  
  This is not the first time Ive been given this timeline. I have heard the same explanation on multiple occasions, with no meaningful progress or results. It is extremely frustrating to be caught in a cycle of promises without action. I respectfully request that this matter be escalated and resolved without further unnecessary delay.
  
  
  Sincerely,
  ****** ********
  
  
  
  
  
  
  

• Initial Complaint

  Date:04/29/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am sending an officecomplainton behalf of my 7 year old child, Ariyah Battle, who went to urgent care on 4/20/25 at Midwest Express Clinic at ************************************************************. I brought my child in due to excessive vomiting(every ***** min )that started at 4am until about 8am which contained only mucus. Upon arrival, I provided them with the following complaints: congestion, sneezing with globs of mucus hanging from her nose, and severe vomiting that contained mucus, persistent coughing. I told intake my child has a history of ************ uses ********* when she has respiratoryillness. The Nurse PractitionerAshley ***** failed to provide a basic comprehensiveexam. She did not look in her ears nor did she provide any information on how her lungs sounded. She said she has a virus and only gave ****** for vomiting and a cough suppressant. My child had not eaten the entire day, and could not stop coughing. I took her to see her pediatrician Dr. ***** located in ************** at Specialty Physiciansto get an accurate diagnosis which was an ear infection and lung tightness the very next day at noon. She finally was prescribed antibiotics. My child actually ended up needing two additionalappointments with her pediatrician because she was so sick and the first round of antibiotics her body was not responding too.The nurse practitioner ****** ***** at Midwest failed to provide use with discharge papers as well.I called the patient advocate to complain and no one left a message indicating they receivedmy message. The billing told me on 4/21 I could get a refund of my $30 copay since I had to take her to her doctor the next day to get a correct diagnosis and antibiotics. I was told to call back5-7 business days later. Upon calling back, they gave me a hard time by saying it was under review with the clinic. I had to call twice for them to say I'm not owed a refund of my copay because the chief complaint was only a cold and cough which was untrue.

  

  Business Response

  Date: 05/09/2025

  Kindly refer to the attached

  Customer Answer

  Date: 05/15/2025

   
  Complaint: 23265595
  
  I am rejecting this response because:

  the issue extends beyond a refund. My concern involves the quality of care and professionalism during a child examination and accuracy in diagnoses. The care my child received was subpar and potentially harmful if I did not seek a second opinion from her primary physician the following day. I acknowledge the refund and apology, however, it does not adequately address the seriousness of the concerns raised-particularly of clinical standards and accountability. I only received a refund due to escalating this issue which undermined my trust in services provided. I am continuing my care through ***** to ensure a full review of professional conduct. Medical professionals have a duty of care that was evidently not provided to my child.
  
  Sincerely,
  
  Alexandria Battle

• Initial Complaint

  Date:04/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  4/3/25 I was checking my credit today 4/3 , I checked it periodically. I noticed that Midwest clinic send some bill to collections of $42 dollars. Ive not been to no Midwest clinic for a year, I dont owe any money to anyone. I spoke months back with a woman name ********************** Patient Experience) her number is ************ .about Midwest clinic keeps about a bill that I dont owe, Ms. ******* told me should would take care of it I expect for them to remove this from my credit and call the collection company to clear this up, or I will have to take this further until this gets all cleared up.

  

  Business Response

  Date: 04/16/2025

  Kindly reference the attachment. 

  Customer Answer

  Date: 04/22/2025

   
  Complaint: 23155639
  
  I am rejecting this response because: since this company decided to put this on my credit which I dont owe any kind of money by law you cant put this on my credit. Going to file a complaint with this **** cfpb so they handle this case for me and make them remove it plus Im going after the collection company as well. 
  
  Sincerely,
  
  **** ******

• Initial Complaint

  Date:03/26/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Midwest Express Clinic requires a card on file prior to receiving services. Bills are mailed and if unpaid 21 days after statement date, the card on file will be charged. My card was charged before he 21 days and I didnt receive a bill before my card was charged. The bill arrived 12 days after the statement date. My card was charged 11 days after the statement date. Billing and collection practices are unfair and deceptive and the clinic did not follow their own policies and procedures. My bill did not arrive timely to substantiate charges and the clinic charges my card at a time earlier then dictated by policy and procedures.

  

  Business Response

  Date: 04/08/2025

  Kindly refer to the attached PDF for response. 

• Initial Complaint

  Date:03/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, After I left my initial complaint, I was called by the customer advocate center and they refunded money that was taken out of my account without my permission. I was told my card number was going to be deleted as well. A day later, they take double the amount out of my account! My bill was $72, they took it out of my account without my authorization, refunded me $72, then a day later took out $144! I am furious with this and will be calling my bank. This is such fraudulent behavior. I have never had this issue at any urgent care.

  

  Business Response

  Date: 03/21/2025

  Please attached letter