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Business Profile

Residential Air Conditioning Contractors

Home Guard Heating and Air Conditioning

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Residential Air Conditioning Contractors.

Complaints

This profile includes complaints for Home Guard Heating and Air Conditioning's headquarters and its corporate-owned locations. To view all corporate locations, see

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Home Guard Heating and Air Conditioning has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:10/12/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My ** wasn't cooling my house so I filed a complaint with my warranty American Home Shield (AHS) on 9/20/22 to have someone come and repair my **, and they assigned Home Guard. My Dispatch #*********. The contractor Home Guard was not responsive for 2 days despite multiple calls. Finally I hear back from Home Guard on 9/22 so he sends his technician to repair my ** on 9/22. The technician comes and within 5 minutes he tells us that he doesn't have the keys or the apparatus to open the refrigerant/coolant box to look at how much refrigerant is remaining. So he will contact the ** manufacturer to get keys and come back later. I called them again the next day on 9/23 and was told by the owner of Home Guard that the manufacturer stopped making keys for our ** so they technician will come back today and try to open the lock with a magnet. The tech comes back on 9/23 and again within 5 minutes he tells us that he broke the lock/valve by applying too much pressure on it and now there is a refrigerant leak in the system, so he will have to replace the entire condenser unit (which I googled costs at least **** to ****). Even the tech himself submitted a request to AHS stating "Manufacture locking caps that were discontinued and wrong for unit, tech was unable to diag pressures and get read on unit, bent core valve trying to take caps off. causing a leak in system." After many calls, I received an email from AHS that they agreed to pay for condenser but they haven't heard from Home Guard about what part needs to be ordered. I have made multiple calls and emailed Home Guard to find out what's going on with no response. Both AHS and Home Guard should be responsible for paying for damages caused by their technician to my **. This business is unprofessional and a total scam. IF AHS ASSIGNS HOME GUARD AS YOUR CONTR**TOR, RUN AWAY AS FAST AS YOU CAN BECAUSE THEY WILL NOT REPAIR BUT INSTEAD BREAK YOUR APPLIANCE.

    Home Guard Heating and Air Conditioning is NOT a BBB Accredited Business.

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