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Customer Review Ratings
Average of 30 Customer Reviews
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Review fromDiane M
Date: 04/18/2025
5 starsDiane M
Date: 04/18/2025
The snap personnel have been extremely helpful, patient, and caring.I was able to text a representative with every question I had and got an immediate response. I even received an instructional video by text that helped greatly.
Snap Diagnostics, LLC
Date: 04/27/2025
Thank you very much for choosing us for your testing and for sharing your experience. We truly appreciate your kind review. We are happy to hear that we met your needs throughout the testing process, and that the care of our Support team made a difference for you. We're also glad that our instructional video was a valuable resource. Thank you again for your thoughtful feedback! Should you require further assistance, we are always available.Review fromAmanda M
Date: 02/15/2025
1 starAmanda M
Date: 02/15/2025
I opted NOT to use this company because from the start their billing process seemed very shady. They sent a link through text requesting me to pay $275 in case my insurance did not cover it.. the no insurance self pay option was also $275. So that would stand to reason the test cost is $275. I called the Snap diagnostics and asked why they were charging me up front instead of submitting this to my insurance and then letting me know what my portion was. So they then said they would do that. 2 days later they call and say that my portion is $217. I have really good insurance so it sounded off. When I questioned why it was still so much I was told they submitted it for over $1000 to my insurance!! So now they would be getting over $700 from my insurance and still wanting $217 from me for a test that cost $275. FRAUDS and CROOKS!!Snap Diagnostics, LLC
Date: 02/19/2025
We are sorry to hear about your experience, and appreciate your sharing your concern with us. We hope to clarify our testing and billing process, and are available if you have further questions. The link you received by text connected you with our online registration. Our records show that you started filling out the online form, but did not complete it due to your concerns about the estimated out-of-pocket cost of $275. You then connected with our support staff. Our staff explained that we provide a general estimate of $275 based on your insurance carrier, and that the amount would not be billed until after the test has been completed and the claim processed by your insurance. In addition, we offered to complete a benefit inquiry with your insurance to provide you with a more precise cost estimate up front. The benefit inquiry determined that your financial responsibility would be $217, less than the initial estimate. We called to inform you of this updated estimate. Regarding our self pay costs, for patients who do not have access to insurance, we do our best to offer rates and payment plan options that are affordable. The self-pay cost to patients is typically higher than the cost to patients with insurance coverage. With insurance, the amount that you are responsible for is determined by your plans coverage, coinsurance and your remaining deductible. By law, we are required to bill all insurance companies the same amount. We are available to review your benefits. If you would like to do so, please email ********************************** to schedule a call with our manager.Review fromTheresa M
Date: 01/16/2025
5 starsTheresa M
Date: 01/16/2025
******* *. In customer service was awesome. She guided me in their service and was extremely helpful.Snap Diagnostics, LLC
Date: 02/19/2025
Thank you for taking the time to share your experience with ******* and acknowledge the quality of service you received. We appreciate your feedback very much! Should you need any further assistance, we are always available.Review fromNicholas C
Date: 01/15/2025
1 starNicholas C
Date: 01/15/2025
I am having the exact same problem! They quoted me $275 and now i got an explanation of benefits saying i'm responsible for $1100! This is clearly a company trying to scam the insurance companies and the patients!Snap Diagnostics, LLC
Date: 02/19/2025
Apologies for our delayed response. We dont always see reviews right away, and encourage customers to call or email us with questions or concerns in addition to leaving a review. We can reassure you that an Explanation of Benefits (***) is generated by your insurance company and is not a bill from Snap Diagnostics. We apologize for the misunderstanding. The *** reflects the full cost of the test, which is billed to insurance. By law, we are required to charge all insurance companies the same amount. However, each insurance company determines their allowed amount based on their location and guidelines.During registration, we provided you with your estimated out-of-pocket cost of $275 based on your insurance coverage. This is the amount we charged you. Our manager has reached out to you to address any remaining questions.Review fromKimberly B
Date: 12/12/2024
1 starKimberly B
Date: 12/12/2024
I received my sleep study test(equipment) in the mail and mailed it back in, as instructed. That was on 11/12/24. I called prior to mailing in as the shipping label to return was not to be found only an envelope with paper work to fill out. It did say no postage necessary. I was instructed to tape the envelope to the front of the package and mail back. I did as instructed and now they are telling me they can't find my package. I have opened a case with the local post office where it was mailed and they assured me it was mailed but since there was no tracking number they can't track it. I have called SNAP several times to try and have them locate the package and have been told several times that they would have a equipment manger call me back. No one has called me back since my first call. I have made 3 so far looking for my equipment and test. I will not be using them and would not recommend. I will have to find another company or place to take my test and I will advise my *** of my experience to see if he wants to continue to partner with ****.Snap Diagnostics, LLC
Date: 12/31/2024
Thank you very much for testing with Snap, and for sharing your concerns. Indeed, your package was delayed in the mail and initially did not appear in tracking. We were able to locate the package in early December and received it at our lab on December 10, 2024. Analysis was completed and the results were sent to your doctor on December 12, 2024. A member of our support team reached out to you to inform you that your results are ready. After receiving your review, we opened an internal investigation to look into your concerns about our communication. We found that somehow, our packaging team sent you a test kit packaged for a doctors office instead of for a patient. The kit you received was not fully prepared for use. In addition, it was missing the patient return instructions. As this is the first time this mistake has happened, our support team representatives didnt identify it or know how to respond appropriately. We owe you an apology, as well as gratitude for alerting us to it. We will take additional steps to prevent this mistake from happening, but will also train our team on how to handle the mistake if it does happen again. Again, we sincerely apologize for the inconvenience that our mistake caused. We are glad that you were able to complete your test nevertheless. As a gesture of courtesy, we have applied a discount to your account. Our manager will contact you with the details.Review fromPhillip W
Date: 10/25/2024
1 starPhillip W
Date: 10/25/2024
I would not use this company if they paid me! Did my test a month ago, even though they promised to have it back by today I went to the doctor for nothing. ** was sorry but could not do anything without the results. Said he can't make them send it.Snap Diagnostics, LLC
Date: 11/02/2024
After you shared your review, our support manager reached out to you and spoke with your wife. We believe that our manager was able to resolve your concerns. In summary, we received a test order from your physician on September 10th and attempted to reach you several times by phone as well as by text message. On September 17th, we were able to connect with your wife and she informed us that you were on vacation. She requested to delay your test until your return. Per request, your test kit was shipped to you on September 26th. Our lab received your completed test on October 15th. Your results took 9 days to process and release, which is longer than our typical turnaround time. Each test is analyzed manually by a sleep technician, reviewed for quality, and interpreted by a board certified sleep physician. In addition, we often complete insurance verification and prior authorization with insurance. These steps are essential for quality and coverage, yet they may at times delay the results by a few days. We apologize for the inconvenience you experienced when you arrived at your appointment and your test was not ready. Unfortunately, our lab was not informed of an appointment date and did not receive a status request ahead of your appointment. When results are needed by a certain date we do our best to accommodate, although we generally cannot guarantee a specific turnaround time.Again, we apologize for the inconvenience and hope that you are overall satisfied with the service you received. If you need any further assistance, please dont hesitate to contact us, **************.Review fromPaul D
Date: 09/20/2024
1 starPaul D
Date: 09/20/2024
I was charged $275 because my insurance said it would only pay x amount because Snap sent them a price that was $1007.00 more they my insurance was willing to pay. So I had to pay what they quoted me. So they say it cost almost $1100 just for to use the machine knowing the insurance companies will not pay that much so they quote you a certain amount and you not knowing what they will charge, you agree to it. IT IS A SCAM!Snap Diagnostics, LLC
Date: 09/24/2024
We appreciate your feedback and believe there has been a misunderstanding. By law, we are required to charge all insurance companies the same amount. Each insurance company determines their allowed amount based on their location and guidelines. Patients are typically responsible for paying a portion of the cost, and the amount depends on their deductible and coinsurance. When you registered for the test, we informed you that your estimated financial responsibility is $275. This estimate was also stated in the confirmation you received following your registration. If you have further questions or would like to discuss your concern, please email *********************************** We would be happy to connect you with a manager.Review fromAmanda G
Date: 09/18/2024
5 starsAmanda G
Date: 09/18/2024
This was the perfect solution for me since I didn't want to have a hospital overnight. Very professional from the start of the paperwork, shipping the machine, through directions to use the machine and send back. I had contact with ******* in customer service to check on the results. She was professional, replied quickly and personable. I glad I did the at home study. Now just waiting to see how insurance pays. So far though pleased.Snap Diagnostics, LLC
Date: 09/24/2024
Thank you very much for your kind review, and for acknowledging ******* in particular. Our team strives to provide high quality service, and we are glad to hear that you had a good experience. We truly appreciate your feedback! Should you need further assistance, we are always available.Review fromkendra i
Date: 09/09/2024
1 starkendra i
Date: 09/09/2024
it's been a headache! So far I have given them my credit card number, all pertinent information, and no communication from them! I call to see what is going on and they say they have no received info from my doctor. Would they need to TELL ME THAT! Absolutely no correspondence from them. Right now, I don't even know what they are doing! I'm watching the mail like an idiot and they haven't even shipped the sleep study machine. But they take the cc info first? I'm calling today to cancel and start with another company. This company is ******** and so amateur (seeming). I'm angry because I'm trying to take car3e of my health and this company is just wasting my time!Snap Diagnostics, LLC
Date: 09/19/2024
We appreciate your feedback and offer our sincere apologies. Indeed, we received an order from your doctor dated 2022 and placed your test on hold as we waited to receive a new valid medical order for 2024. While our customer support team member reached out to your doctor, we failed to inform you that your test was placed on hold and to proceed when we received the updated medical order. We are investigating how this happened to ensure that it will not occur with future patients. Again, we apologize for the delay and inconvenience. It is unacceptable. Should you decide to test in the future, we would like to make it up to you.Review fromAlex T
Date: 08/16/2024
5 starsAlex T
Date: 08/16/2024
I cant say enough fantastic things about Snap Diagnostics, and ****** in particular. I reached out to them for a rush request for a sleep test for my son after a horrible experience with another company where I was waiting for a sleep test for two months. They shipped the test out immediately and were able to examine the results within a day of receiving the test back. Thanks to them my son will be able to keep his appointment to have his tonscils removed before school starts. They were also incredibly responsive throughout this process. I couldnt recommend them higher.Snap Diagnostics, LLC
Date: 08/30/2024
Thank you very much for taking the time to share your experience with us, and for your highest recommendation! Our team strives to provide excellent and timely service. We truly appreciate your feedback, as well as your kind words about ****** in particular. Should you need further assistance, we are always available. Wishing you and your son a happy start to the school year!
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