Reviews

Review Details

• Review fromGwen F

  Date: 09/10/2025

  1 star
  My doctor suggested a sleep study to rule out sleep apnea. Snap Diagnostics sent me a link but it won't open on my phone. So I called twice...the first time on hold for 13 minutes before I gave up. Right now is the second time and it is the same deal. The pre-recorded message keeps telling me how important my call is to them, but apparently it isn't. I am a customer. Why do they think it is OK to make potential customers wait on hold interminably in order for us to send them money for their product. Real world doesn't work that way. Just hung up.Hire some real people for your customer service.

• Review fromSuzanne C

  Date: 09/05/2025

  5 stars
  I had to do a sleep study and found the people at Snap Diagnostics to be most helpful. I was quite ill prior to doing the study and didnt review any messages on my phone for about a week. During that time they tried numerous times and ways to get ahold of me. When I was finally able to return their call, the woman I spoke with was very gracious! After receiving the kit, I had to ask for an extension which they were very generous about the number of days I could have before sending it back, which is important since a $500 may be assessed if it is not returned. Also, I had several questions when I actually did the test. ******* from Snap Support answered all of my questions and was very encouraging! We emailed several times and her responses were immediate and complete. I had a very good experience!
  

  Snap Diagnostics, LLC

  Date: 09/09/2025

  Thank you very much for your kind and thoughtful review. We strive to provide exceptional support, and it means a lot when a patient takes the time to recognize our team. We're pleased to hear about your positive experience, and will be sure to pass your wonderful feedback along to *******! Please know that we are always available should you need any further assistance.

• Review fromGreg J

  Date: 09/03/2025

  1 star
  Yet another victim of the 'quoted $275 out of pocket but then they submit a claim for $1100 scam`. And no this isnt some difference about what insurance does or does not pay. The paperwork explicitly said 'this is the amount and you may be responsible for some or all of it'. But then turn around after you send the test back and submit a claim for more than 4x what they said even the original 'full' amount is. And I didn't even order the test myself. It as done through my IN-NETWORK provider. If only I looked into them before letting my doctor order a test as I would have found out this bait and switch billing was common practice. Also a word of warning to others: despite their wording on their site about working with insurance and submitting claims, etc. they do not appear to actually be in network with any company which is likely a factor on how and why they keep doing this racket.
  

  Snap Diagnostics, LLC

  Date: 09/09/2025

  Thank you for reaching out and sharing your concerns. We know that medical bills and insurance can be confusing, and we want to help you understand what you received. The document you are referring to, the Explanation of Benefits (EOB), is a statement from your insurance company- it is not a bill from our office. The *** shows the full cost that we are required to bill to your insurance. This is an overview of the services you received and how your insurance processed the claim. The final amount you owe is determined after the claim has been processed. As a standard practice, during your registration we provided you with a clear out-of-pocket cost estimate of $275 based on your insurance. This is the amount you are financially responsible for. Given your high deductible and coinsurance, this is a standard charge, and we do not believe you could have gotten a lower out-of-pocket cost elsewhere. We would be happy to provide a full explanation of your charges. Our manager has reached out to you to review your claim and answer any questions.

• Review fromRhiana W

  Date: 07/15/2025

  5 stars
  Snap sent out a at home sleep study kit, it was delivered promptly, they notified me along the process, however I had a delay in picking up the package, which took me past the scheduled return date. I contacted them, they extended it without any issue. They were so helpful and transparent about the process. They responded quickly to any questions or follow up. Thank you for making this such a great experience, your customer service is outstanding!
  

  Snap Diagnostics, LLC

  Date: 07/24/2025

  Thank you very much for choosing Snap for your testing, and for your wonderful feedback. It's great to hear our team was helpful and transparent throughout your process. Providing outstanding support and clear communication is exactly what we aim for, and your kind words truly made our day! Please dont hesitate to reach out to us if you need any further assistance.

• Review fromJerrold A

  Date: 07/02/2025

  5 stars
  I am a physician who has had sleep apnea for several years. I needed a sleep study as my oral appliance which had controlled it well for several years is no longer sufficient, and I need CPAP now. When I contacted SNAP support they were very responsive with a technical question about using the device. And after the 3 nights study, they sent me the detailed results, via my ******************* But I contacted support again to request the report from more than one night's study, as I needed to see the results with and without my use of the oral appliance. They are sending that directly to me as well as to my *** The one thing I did not see in their initial explanation paperwork is that it is their routine to only send the results from the WORST night recorded. I would not have had to additionally request the data from another night if this had been clear initially, as I would have better communicated this with them. But everyone I interacted with at SNAP was very professional and courteous, on the phone and by email.

• Review fromJordan H

  Date: 06/06/2025

  1 star
  This business has terrible customer service. I did their sleep study. The gave me no results, nothing written. They told me I had sleep apnea and needed to see a physician. Then sent me a shady bill for $255. This bill has no explanation if care or even results. For nearly nothing. I feel like Im being robbed. I feel like the No Surprises Act protects Americans from corporate bullied like this. I have nothing but regrets from dealing with this company. I called their company to speak with someone about my bill and when I pushed two to speak with someone, they hung up on me. Cowards!
  

  Snap Diagnostics, LLC

  Date: 06/09/2025

  Thank you for reaching out about your recent experience. We understand your frustration and sincerely apologize for the difficulty you had reaching our billing department. We've reviewed your account and adjusted your bill to reflect an in-network rate of $24.00 for the services you received. We believe this resolves your cost concerns. Regarding your test results, your report was sent to your doctor on April 28, 2025. If you'd like a copy of your results directly, please complete the Authorization Form our support team emailed to you. Again, we truly apologize for the communication issues you experienced, both with your bill and when trying to reach us by phone. You should receive an updated statement reflecting the $24.00 charge shortly, if you haven't already. If you have any further questions, please don't hesitate to call ************** or email our manager directly.

• Review fromSteven S

  Date: 06/04/2025

  1 star
  Snap diagnostic is a scam. Stay away. I was told the test would cost no more than $275 and was billed for 1100 dollars. They have done this to several other people. Its a scam and they are getting by with it. Speak with your attorneys people so they can be held liable.
  

  Snap Diagnostics, LLC

  Date: 06/06/2025

  It is important to clarify that you have not received a bill from Snap Diagnostics. The Explanation of Benefits (EOB) you received is a statement from your insurance company, not a bill. It simply explains how your services were initially processed. EOB statements can be confusing, as they often show the cost of services before insurance adjustments and any contracted rates are applied. This can lead to a misunderstanding that the larger amount is what you owe. We understand your concern, and want to reassure you that your patient responsibility remains $275, just as we quoted you during registration. We are committed to transparent pricing and ensuring you only pay the amount you were quoted. We would appreciate the opportunity to speak with you directly to answer any questions you may have. Our manager has attempted to reach you. Please call her directly or contact our billing team at ************** at your earliest convenience.

• Review fromDiane M

  Date: 04/18/2025

  5 stars
  The snap personnel have been extremely helpful, patient, and caring.I was able to text a representative with every question I had and got an immediate response. I even received an instructional video by text that helped greatly.
  

  Snap Diagnostics, LLC

  Date: 04/27/2025

  Thank you very much for choosing us for your testing and for sharing your experience. We truly appreciate your kind review. We are happy to hear that we met your needs throughout the testing process, and that the care of our Support team made a difference for you. We're also glad that our instructional video was a valuable resource. Thank you again for your thoughtful feedback! Should you require further assistance, we are always available.

• Review fromAmanda M

  Date: 02/15/2025

  1 star
  I opted NOT to use this company because from the start their billing process seemed very shady. They sent a link through text requesting me to pay $275 in case my insurance did not cover it.. the no insurance self pay option was also $275. So that would stand to reason the test cost is $275. I called the Snap diagnostics and asked why they were charging me up front instead of submitting this to my insurance and then letting me know what my portion was. So they then said they would do that. 2 days later they call and say that my portion is $217. I have really good insurance so it sounded off. When I questioned why it was still so much I was told they submitted it for over $1000 to my insurance!! So now they would be getting over $700 from my insurance and still wanting $217 from me for a test that cost $275. FRAUDS and CROOKS!!
  

  Snap Diagnostics, LLC

  Date: 02/19/2025

  We are sorry to hear about your experience, and appreciate your sharing your concern with us. We hope to clarify our testing and billing process, and are available if you have further questions. The link you received by text connected you with our online registration. Our records show that you started filling out the online form, but did not complete it due to your concerns about the estimated out-of-pocket cost of $275. You then connected with our support staff. Our staff explained that we provide a general estimate of $275 based on your insurance carrier, and that the amount would not be billed until after the test has been completed and the claim processed by your insurance. In addition, we offered to complete a benefit inquiry with your insurance to provide you with a more precise cost estimate up front. The benefit inquiry determined that your financial responsibility would be $217, less than the initial estimate. We called to inform you of this updated estimate. Regarding our self pay costs, for patients who do not have access to insurance, we do our best to offer rates and payment plan options that are affordable. The self-pay cost to patients is typically higher than the cost to patients with insurance coverage. With insurance, the amount that you are responsible for is determined by your plans coverage, coinsurance and your remaining deductible. By law, we are required to bill all insurance companies the same amount. We are available to review your benefits. If you would like to do so, please email ********************************** to schedule a call with our manager.

• Review fromTheresa M

  Date: 01/16/2025

  5 stars
  ******* *. In customer service was awesome. She guided me in their service and was extremely helpful.
  

  Snap Diagnostics, LLC

  Date: 02/19/2025

  Thank you for taking the time to share your experience with ******* and acknowledge the quality of service you received. We appreciate your feedback very much! Should you need any further assistance, we are always available.