Cryptocurrency Exchange
Token EventsThis business is NOT BBB Accredited.
Find BBB Accredited Businesses in Cryptocurrency Exchange.
Complaints
Customer Complaints Summary
- 1 complaint in the last 3 years.
- 1 complaint closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:09/23/2025
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I invested $75,000 USDT with ***************** (Token Events).Date of transaction: USDT sent on Jan 17, 2022. A new ***** was signed on Mar 6, 2023.Amount: $75,000 USDT (USD equivalent at the time).What was promised: Under the Mar 6, 2023 SAEFT, I purchased ********* tokens at $0.05 each with token participation rights and a vesting schedule referenced in the companys whitepaper.Problem: To date, I have received no vesting schedule and no token allocation. The companys FAQ stated: the vesting schedule is exactly the same as outlined in our initial whitepaper but no schedule has been provided.Attempts to resolve: I sent a Formal Demand Letter on May 28, 2025. It was ignored for months. On Sept 21, 2025, **** ***** (CEO) replied but refused repayment. A final deadline of Sept 22, 2025 expired with no repayment or resolution.I am filing this complaint because the company has not fulfilled its obligations under the signed agreements and has not returned the invested funds.Evidence attached: Signed SAEFT, USDT transfer confirmation, FAQ/Discord screenshots, May 28, 2025 demand letter, and Sept 2025 email ********************** Domains: ************************************** or *****************$75,000 USDT being Sent on Jan-17-2022:******************************************************************************************Business Response
Date: 09/25/2025
To Whom It May Concern,
I write on behalf of ****************. (Token Events) in response to the complaint filed by Mr. ***** *********.1. Nature of the ******************start="510" data-end="513"> Mr. ********* entered into a ***** (Simple Agreement for Equity and Future Tokens) with ***************** on March 6, 2023. The ***** expressly provides for:
Issuance of ************* in the company; andFuture token participation rights upon a compliant public token launch. The ***** does not constitute a debt instrument, and it does not provide for redemption or repayment in cash or USDT.2. Token Allocation and ****************start="972" data-end="975"> The ***** specifies that token allocations will be calculated at the time of token generation (Purchase Price token price) and distributed on a schedule determined by the Token Issuer at launch. It does not fix a vesting or release schedule in advance. While company FAQs referenced the initial whitepaper for general vesting guidelines, those were illustrative projections, not binding amendments to the *****. The governing document remains the signed agreement, which defers timing of token distribution to launch.
3. Current Status of the *****************start="1546" data-end="1549"> Since the *****s execution, the company has: Entered into a joint venture with a globally recognized partner , with immediate business underway and structured to operate into perpetuity. Built and tested core platform features (ticketing, NFEs, wallet integration, token management, and advertising via *********). Advanced toward a compliant token launch that will embed $FAN in real-world fan commerce transactions, ensuring tokens are utility-driven rather than speculative. Legal counsel has consistently advised that issuing tokens without demonstrated utility would risk non-compliance with *** regulations. For that reason, distribution has not yet occurred.
4. **************************start="2296" data-end="2299"> Mr. ********* has demanded repayment of his $75,000 USDT. Respectfully, such repayment is outside the scope of the ***** and would contravene the rights of other investors by creating unequal treatment and undermining the fundraising structure. All investors, including Mr. ********** hold the same class of rights: equity and future tokens.
5. Companys Position
Mr. Pritchards rights under the ***** remain fully intact. He continues to hold ************* and will receive his token allocation upon public launch in accordance with the agreement. Repayment in cash is neither contemplated by the ***** nor permissible under securities law guidance, as it would effectively blow the round and compromise the integrity of the offering. The company is actively scaling operations, and the forthcoming compliant token launch will deliver the utility and value contemplated in both the ***** and the whitepaper.
In *******************start="3251" data-end="3254"> Token Events acknowledges ************************* and values his early support. However, the ***** is clear: his consideration entitles him to equity and tokens at launch, not cash repayment. The company has acted in good faith, is following legal guidance, and is advancing toward fulfillment of its obligations.
Customer Answer
Date: 09/26/2025
Complaint: 23916877
I am rejecting this response because:It fails to resolve the material issues with my investment and introduces new inconsistencies.
Multiple Agreements, No Delivery
I signed SAEFTs with Token Events/************ in January 2022 and March 2023, providing $75,000 USDT. My initial investment was sent ***** days ago (January 17, 2022 at 05:52:54 PM UTC). In all that time, no tokens, no equity value, and no repayment have been delivered.
Misleading 2024 Replacement SAEFT
The company attached a 2024 replacement *****. This document is unsigned, incomplete, and was never agreed to by me. My investor section is entirely blank. This is only a template, not a binding contract. My rights remain under the signed 2022 and 2023 agreements. Any suggestion otherwise is false and misleading.
No Transparency on Fundraising or ************************** has never disclosed how much was raised in Seed, Private Sale I, Private Sale II, or launchpads, nor how investor funds were allocated. I have no accounting for where my $75,000 sits today, or whether it was segregated or escrowed.
Contradictory Token ************************ says tokens will only be delivered when utility is live, yet in the same response claims its platform features are already live and producing revenue. No launch date, vesting schedule, or allocation details (quantity of tokens owed, wallet address reserved) have ever been provided.
Ignored Demand Letter and Lack of Communication
My formal repayment demand of May 28, 2025 went unanswered until I filed this BBB complaint. I have also received no direct communications from the company at any point in 2025 until this BBB process forced a reply.
Withheld Information
The joint venture with a global cultural brand was never disclosed to me. I only learned of it here, after my complaint was filed.
Unresolved ************************************* has not clarified whether **** ***** is still CEO of ***************** or whether obligations were transferred to another entity. No cap table, investor ledger, or governance documents have been provided.
Pattern of Other Affected Investors
I am aware of at least ********************************************* a similar situation: funds provided under ******, no tokens delivered, no repayment, and no transparency. Some have also reported being removed from the companys ****************** after raising questions.
Investor Harm
After nearly four years, I remain without tokens, without equity value, and without repayment. The company continues to raise funds while early investors like myself are left with nothing.
For these reasons, I reject the businesss response and request continued review by the BBB and referral to appropriate regulators.
Sincerely,
***** *********Business Response
Date: 09/29/2025
We appreciate the chance to respond to Mr. ********** concerns and want to address them directly.
1. Agreements and Token Delivery
Mr. ********* signed Simple Agreements for Future Tokens (SAEFTs) with Token Events/************ in January 2022 and March 2023. Those agreements make clear that token delivery happens once the network is live and the platform has established real, working utility. We have stayed consistent on this point because we believe issuing tokens only when there is core token utility in place protects all investors for the long run.2. Transparency and Fundraising
We are still a private company building out the platform and partnerships needed to make this vision successful. While we cant share every fundraising detail publicly, the money raised has gone into development, strategic deals, and getting the business positioned for revenue. Its also important to note that no investor has received tokens yet the distribution only happens when the conditions of utility are fully met.3. Platform Status and Utility
Over the past two years, weve made real progress, from live event integrations to commerce features and even early revenue. That said, we have set the bar high for when we will launch the token. The launch will only move forward once technical, compliance, and partnership requirements are met. This slower approach is intentional to make sure the ecosystem starts with strong core token utility rather than promises alone.4. Communication
We understand Mr. ********** frustration with the timing of direct responses, and we regret that his May 28, 2025 letter was not answered quickly. At the same time, weve been providing weekly updates in our ****************** where investors can follow progress, hear about partnerships, and stay informed on the roadmap. Still, we agree communication can be better and are putting more structured practices in place to make sure every investor feels up to speed.5. Joint Ventures and Corporate Status
We recently advanced a joint venture with a major cultural brand. This is a big step forward and directly tied to the token launch roadmap. While we could not share details earlier, this partnership is being built to create transparency and new revenue opportunities that support our investors. **** ***** continues to serve as CEO of *****************, and all agreements remain obligations of the company.6. Investor Community
We know some investors have felt frustrated, especially in moderated online discussions. Those moderation decisions were meant to keep discussions constructive during sensitive negotiations. If anyone felt excluded, we regret that and are committed to improving how the community engages with one another going forward.7. Commitment to Investors
3.5 years in, we remain committed to delivering on our obligations. While tokens are not yet in investor wallets, we have been building the platform to ensure they will launch with real core token utility and staying power. Once the final technical work and joint venture announcements are complete, we will publish allocation details, wallet instructions, and vesting schedules.Customer Answer
Date: 09/30/2025
Complaint: 23916877I reject the businesss response because it does not resolve my concerns and confirms the lack of transparency that has persisted for over 3.5 years.I invested $75,000 USDT ******* days ago (January 17, 2022)** and have received nothing: no tokens, no equity value, no repayment, and no disclosure of where my funds are held.The company has circulated multiple SAEFTs, including an unsigned 2024 replacement draft with no investor details. This draft cannot replace my signed 2022 and 2023 agreements.The company claims tokens cannot launch yet due to regulation, but no legal opinions, compliance memos, or timelines have been provided. Instead, years have passed with vague promises and no transparency.My formal demand letter sent May 28, 2025 was ignored for nearly four months. The company now claims it values clear communication, yet I received no direct updates in 2025 until this BBB process.I was never invited to the ************** they reference, and I know of at least one investor who was banned from that group for asking questions. The company also previously deleted all of its Discord server posts and channels, removing investor information that had been shared there.The joint venture with a major cultural brand was disclosed only after this BBB complaint. No *** was offered to me or other investors, and no agreements, board approvals, or financial terms were shared.At least 20+ investors have confirmed being affected. Many report the same problems: no tokens, no repayment, no disclosure, no transparency.After 3.5 years, I still have no allocation details, no vesting schedule, no wallet address reserved, and no accounting of my investment.For these reasons, I reject the businesss response and request continued review by the BBB and referral to appropriate regulators like the *** and *********** Investor Protection Unit.***** *********
Token Events is NOT a BBB Accredited Business.
To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.
Why choose a BBB Accredited Business?BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.