Complaints

This profile includes complaints for RevMD Partners, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  RevMD Partners, LLC

  1111 Pasquinelli Dr Ste 400 Westmont, IL 60559

• 

  RevMD Partners, LLC

  PO Box 3427 Oak Brook, IL 60522-3427

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/30/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I never authorized payment for this bill, in fact I disputed the charge and am being billed anyway. As far as I can tell this is a shakedown scheme and no amount of harassment is going to make me pay for goods and services I never wanted, never received, and never authorized.

  Business Response

  Date: 10/18/2023

  Thank you for giving RevMD Partners, LLC the opportunity to respond to this consumers complaint. Based upon a review of the clients documentation for this consumers account, we have confirmed that the consumer did in fact authorize treatment and there remains a valid balance that is due and owing. We will be mailing documentation of the consumers consent and the itemized statement directly to the consumer at the address on file.
  
  This is a communication from a debt collector. Thank you.

  Customer Answer

  Date: 10/18/2023

   
  Complaint: 20679961
  
  I am rejecting this response because:

  I cannot disclose personal health details here but the ****** has 100% access to the account records and can see that no billing was EVER authorized by me. It is beyond dishonest to suggest I ever authorized any billing and in fact explicitly DECLINED all health services involved, EMPHATICALLY so. I can provide witness from at least two family members that this is the case and if necessary I can have them provide a written statement to this effect.

  The harassment is a shakedown for money. I am in no way involved with this company and while they can claim I bought services from them and harass me for that, I will continue to make it known that they are operating what is essentially a shakedown organization. 

  Sincerely,
  
  ***********************

  Business Response

  Date: 10/19/2023

  If the consumer can provide documentation we could then continute our investigation with the creditor.

  Customer Answer

  Date: 10/19/2023

   
  Complaint: 20679961
  
  I am rejecting this response because:

  How can I provide a receipt for something I did not pay for? You, the business, are the party generating invoices, not me. If you say I accepted a bill, then you must show evidence that I accepted such a bill. However, you will not be able to do that because I never accepted a bill, rejected all services, and furthermore you can find on public record my rejection of all services. I cannot place sensitive health data here but if you have been disclosed such data then you already can refer to that as evidence.

  Please cease all harassment and communication. I will not be disclosing any personal information here nor will I cave to harassment or a shakedown for money.

  Sincerely,
  
  ***********************

• Initial Complaint

  Date:08/10/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been attempting to contact ****** Partners for several weeks through their phone number for an itemized receipt, which is required by my FSA card holder. My call is repeatedly dropped, and when I have gotten an agent the call quality is very poor (delayed echo, heavy breathing, cutting in and out).My only other option is to set-up an account online but I'm unable to do that either since my account and reference numbers are not recognized on their website, and I can't set up an account.

  Business Response

  Date: 08/11/2023

  Thank you for giving RevMD Partners, Inc. the opportunity to respond to this consumers complaint. The consumers request was forwarded to our ********************* which successfully made contact with the consumer and is mailing out the requested information.Meanwhile, our IT department has been notified of the communication issues and are working on a resolution, along with an update to our letters to provide better guidance regarding our account numbers.
  
  This is a communication from a debt collector. Thank you.

• Initial Complaint

  Date:02/23/2023

  Type:Customer Service Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Due to an error with payment consolidation with my hospital, Prisma Health, after childbirth, the payments for the ******************** were sent to a debt collection agency instead of being added with the rest of the hospital bills for monthly payments. Due to this I was unaware of this debt existing. Once I receiving a letter from RevMD Partners regarding this debt I immediately called the number listed on the paperwork to verify the debt and submit payment to avoid anything appearing on my credit report. No one answered the phone despite calling during the listed business hours. I have since called numerous times and have been met with someone answering the phone, breathing into the phone for a split second and then immediately hanging up. The last phone call I did manage to get someone on the phone for around 10 seconds before hanging up when asking my first question. If this is not resolved through BBB, I will be submitting a consumer complaint through my states attorney general office.

  Business Response

  Date: 03/01/2023

  Thank you for giving RevMD Partners, LLC the opportunity to respond to this consumers complaint. We apologize for the difficulty the consumer has had in contacting an agent, and getting someone to respond to her questions,as we have been having some telecommunications issues that are being worked on.We will obtain documentation of the debt and mail it to the consumer, and then have someone reach out to her as soon as possible.
  
  This is a communication from a debt collector. Thank you.Tell us why here...

  Customer Answer

  Date: 03/10/2023

   
  Complaint: 19457870
  
  I am rejecting this response because:

  Good evening,
  I received a message from the BBB saying my complaint has been closed and to respond with in 48 business hours to keep it open. I would like to reject the settlement from the party involved as I have not received any verification or ways to pay the bill.
  
  Thanks,
  
  ***************************
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:11/28/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company will not answer the phone. In fact, I get disconnected while on hold every time I call. They have sent me a collections notice, but I cannot get an explanation from them.

  Business Response

  Date: 11/30/2022

  Thank you for giving RevMD Partners, LLC the opportunity to respond to this consumers complaint. Upon review by our Compliance Department,we have determined that the company is in the process of updating our phone systems and technology which may have been the cause for the disconnects. The issue has been escalated to our IT department and the consumers contact information has been forwarded to the appropriate parties who will reach out to her directly.
  
  This is a communication from a debt collector. Thank you.

  Customer Answer

  Date: 12/01/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************