Complaints

This profile includes complaints for Safeway Insurance Co.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Safeway Insurance Co.

  790 Pasquinelli Drive Westmont, IL 60559-1254

• 

  Safeway Insurance Co.

  P.O. Box 22078 Tempe, AZ 85285

• 

  Safeway Insurance Co.

  3933 S. McClintock #505 Tempe, AZ 85282

• 

  Safeway Insurance Co.

  1855 W. Baseline Road Suite 100 Mesa, AZ 85202-9000

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/07/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint on behalf of my mom whom is elderly. She was in a accident back in beginning of January with her car being wrecked and needing to fixed by an auto shop. The insurance ***************** ******* from Safeway Insurance has not been in communication with my mom or the shop. My mom spoke with the shop and they stated they left messages for ***** about an issue they found and have yet to hear from him. My mother who has also called and left numerous messages has not received a call back. Her car has been in the shop since mid January and now we are on 3/7/23 and still the work has not been done or been stripped. There is a lack of communication with the insurance and the body shop ************************ The body shop keeps telling my mom the parts are not in, still waiting on parts". My mom needs some truthful answers and needs one of these guys to be accountable instead of giving her the same answer which is no answer.

  Business Response

  Date: 03/15/2023

  We have contacted both the customer and the shop. All documents and payments have been made and this inquiry has been resolved.

  Customer Answer

  Date: 03/18/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:12/15/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A motorist (***********************) hit my vehicle on Saturday, December 3, 2022. After I took photos of our vehicles and her tag information, **************************** fled the scene. I filed an insurance claim according to what was provided on the police report on 12/13/2022 (Reference 1151143-AL-PPCL). I have contacted the adjuster, ***********************, and her supervisor, *************************, numerous times but I have not received a callback. I just would like my claim resolved in a timely manner or to receive a callback.

  Business Response

  Date: 12/19/2022

  There was no Safeway policy in force at the time of this accident.  Safeway has advise ****************** there is no coverage.

   

• Initial Complaint

  Date:12/10/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 08/26/2022 my 2018 Chevrolet Equinox was involved in an accident. ***** Auto Body Shop, ********************************************************** deemed the *** a Total Loss. To date, the 2018 Chevrolet Equinox was claimed as a Total Loss. The Adjuster that work for Safeway Insurance Company, ******************************************************************************, that's assigned to me, is, *******************************, Ph# ************ or ph# ************ that I keep calling and leaving messages with NO responses. Today, 12/10/2022 I have no ***. It's like they stole my vehicle but I still have to pay $495.97 a month because Safeway has not contacted ********************, ph# ************ my lienholder to settle this matter. I have signed a ***** of ******** and the Proof of Loss that Safeway Insurance Company said they offered Carmax $17,954.00, letter dated 10/03/2022 that they have submitted to Carmax but Carmax says they have NOT received the forms. I got full coverage on the 2018 Equinox through Safeway Insurance Company auto, ************************************************************************ from/through Insurance ***************** Ph# ******************* ************************************************************.. ******** Heartland Insurance Company. Can BBB please help me resolve this matter, because I have no vehicle after waiting 3 months and Im in default with Carmax for none payments. Thank you, *******************************, C# ****************** ***************************************************,

  Business Response

  Date: 12/14/2022

  See attached  

  Customer Answer

  Date: 12/17/2022

   
  Complaint: 18555214
  
  I am rejecting this response because:
  
  Sincerely,
  
  ************************

• Initial Complaint

  Date:12/01/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I got into a car accident on the 27th of October. I filed my claim and they never connected me I had to BUG for days to be contacted back. Once contacted agent ****************** stated that I didnt pay for the month of October for my full coverage for my insurance. I did in fact pay when I was getting car insured for two months of full coverage. I got my car on 9/17/2022. I paid for September and October for my car to have full coverage. The agent gave me my insurance card STATING that my insurance would expire on November 17th, 2022. I got into my car accident on October 27th, 2022. When the agent finally answered my phone call he stated to me and my father that the month of October wasnt paid and that they werent going to cover damages. We dont have a receipt from that day when we paid but my insurance card clearly states that my insurance expires in the 17th of November. If I didnt pay it then it would have said October 17th for the expiration date. This insurance company scammed me and left me so hopeless and I dont know what else to do. Please please help me.

  Business Response

  Date: 12/01/2022

  Insurance cards are given at the onset of the policy, and do not dictate coverage. Monthly payments must be made for coverage to be maintained. If monthly payments are not made, then the policy will cancel, as it did in this instance.

• Initial Complaint

  Date:11/22/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  11/10/22 I went to **'s Auto Insurance ************ to get an insurance policy. The agent ****** recommended SafeWay Insurance. I needed a policy that included 3 vehicles a ******************** ****** Rogue and 2022 ***** Civic. My issue begins with how they charged me for the Mustang. Initially ****** charged me $4819 for all three vehicles she had originally stated that it would be about $1200 for the Mustangs portion of the premium which I was fine with paying so I proceeded with the transaction. She gave me a receipt that showed the $4819 being charged. About 5 days after paying what we initially agreed on I receive a call from ****** stating that the Safeway wanted to charge me an additional $600 for the Mustang; they gave me 2 days to pay or they canceled the policy for the Mustang. They stated they increased the premium due to them finding out that my car is a sports car; I gave them my VIN, License and registration therefore I fail to see how it is they they did not recognize my car is a sports car; i also dont understand how it took them 5 days to reach out to me. I was upfront since the start with what kind of car it is and never withheld any info. I called Safeway and they stated that it was a system error and I either had to pay the increase or they would charge me a cancelation fee and only refund me $921. In the end I was not willing to pay $1800 after initially being told it would be substantially lower. Going from $1200 to $1800 is a 50% increase if they were up front from the start i wouldnt have conducted business w/them. It feels like they did a bait and switch. Additionally, since I received no policy papers when I went to the broker on 11/10/22 I created an account on SafeWays website to look at the policy and the paper work didnt match up to what I was told the mustang policy would be on 11/10 nor did it match up to what they told me on the phone; on the policy paper work it shows $2,442 that already is 3 different prices than what I was told.

  Business Response

  Date: 11/28/2022

  Safeway Insurance is not a member of the BBB. Insurance complaints may be filed with the ********** Department of Insurance.

• Initial Complaint

  Date:11/08/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was rear-ended on 10/01/2022 by a driver insured by Safeway. They have been avoiding calls both from me and my insurance company for almost a month and a half. I have been spending money from my pocket to stored the wrecked the vehicle and purchase rentals. For almost a month and a half. At first, I managed to speak to *********************, who told me they may not be able to cover my damage. Then I was told that the driver's license may not have been valid. In which case, I would need to them to document this so that I can file an uninsured driver claim. Both I and my insurance company have tried at NUMEROUS times, leaving messages for ***** and her supervisor. To no avail. This is financially crippling me. We just need a resolution on the status of their driver and our claim.

  Business Response

  Date: 11/14/2022

  Tell us w11/14/2022
  
  Consumer Services Division
  BBB
  235 **************** Suite 900
  *******, ** 30303
  
  
  Re:       Complainant:                ********************;  
  Your Case Number:       18376819
  Our Claim Number:      *******
  
  
  Dear BBB:
  
  We are in receipt of and thank you for allowing us the opportunity to respond to this complaint. Providing excellent claim service is of utmost importance and a top priority for our company. Our apologies that ********************* did not believe the claim service was up to his standards.
  
  Our records indicate that claim has been denied as requested.
  
  Thank you for your time and kind attention.
  
  Sincerely,
  
  **************************
  Assistant Claims Manager Ext ****hy here...

  Customer Answer

  Date: 11/15/2022

   
  Complaint: 18376819
  
  I am rejecting this response because:

  This is insufficient information and there has been no communication with my insurance company. Who's claim has been denied? Your client's? And, if so, documentation of that fact needs to be sent to my claims adjuster ASAP. She has left several messages. This matter is not satisfactorily resolved until proper communication and submission of all necessary documentation to my insurance company has been completed.
  
  Sincerely,
  
  *********************

  Business Response

  Date: 11/18/2022

  Denials were sent to :

  *********************

  *********************************

  ******* & ***** LLC

  *****************************

  ***********************

  GEICO Insurance

  and

  Travelers Insurance

  Thanks,

  **************** ********************
  Assistant ********************************************** of ******************
  1165 ***************** Suite 200
  **********,** 30009
  ***********************
  Fax *************

• Initial Complaint

  Date:11/07/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is a 3rd party claim.I was rear ended by a Safeway driver while sitting at a red light on 09/01/22. Safeway immediately accepted liability for accident and originally offered $5,000 to repair vehicle at their own repair shop. After taking vehicle to their shop and adjuster on 09/14/22, they informed me the vehicle would be repaired. Mind you, my vehicle was only inspected for a mere 5 minutes. Vehicle was never torn down or left at their shop. My appointment to bring the vehicle in for repair was for 11/07/2022. 37 days later, they informed me that they would be totaling the vehicle and that I would be forced to keep the vehicle which is not what I wanted. I wanted to vehicle fixed, but they refused. Their shop gave an updated supplemented repair estimate of $7500. Mind you, the actual cash value according to my own insurance policy is $18,354. To my knowledge, this is not enough to total a vehicle and is beyond my wishes. I was then forced to accept a settlement offer of $14,857.00 minus -2,556.00 to retain the salvaged car. I had no recourse on giving them the car. Being as how I am a full time student and without a safe drivable car, I was forced to accept their settlement offer due to them not willing to respond to my documentation proving and showing my real actual cash value. The CCC valuation report they sent me was doctored/manipulated in a way where my car was severely undervalued by several thousands of dollars. Again, I sent them documentation and correspondence through e-mail which they refused to acknowledge. I had a separate CCC valuation report ran by an agent at Allstate showing my ACV being $19,000+. This makes me believe their CCC valuation was doctored or edited in some way. I filed a complaint with ***** of Insurance documenting them being bad faith actors. During the audit of Safeways last Market Examination, they were in violation of several dozen statutes which which have a striking resemblance to my experience. I have attached info.

  Business Response

  Date: 11/08/2022

  See attached response  

  Customer Answer

  Date: 11/08/2022

   
  Complaint: 18372038
  
  I am rejecting this response because:

  
  

  I e-mailed the Total Loss adjuster several times regarding my concerns and providing reasoning and documentation why my vehicle

  was undervalued. I waited over 10 days for a response. I was left without any further recourse and forced to sign off on the

  damage waiver. I ended up filing a complaint with the ***** of Insurance since Safeway was unwilling to engage with me with the valuation.

  You saying that the value would of been taken into consideration and that I did not provide any documentation to backup my claim is false since the adjuster simply refused to answer or acknowledge my concerns that I e-mailed.

  I have uploaded a copy of the e-mails I sent the adjuster which proved my valuation was much higher and went unanswered/ignored.

  
  

  All Safeway has to do to see that my vehicle is undervalued is to simply run a new CCC valuation. The previous CCC valuation Safeway ran used comparable vehicles that

  were not active listed vehicles, not of the same model trim & options, and to run my vehicles valuation WITHOUT the reported accident from 9/1/2022. This accident is included in their valuation which lowered the value.

  I also included alternative comparable vehicles in the e-mail I sent that reflect my exact make, model and options. Again, no response to this e-mail. Ignored.

  I also believe the CCC report was manipulated in some other way which is why I requested the ***** of Insurance to include my claim in their next Market Conduct Audit of Safeway. Mostly for the undervaluation and for several other violations during my claim. I plan to reflect with the auditor the new CCC valuations I have obtained from separate insurance companies as well outline the other bad acting practices of Safeway which I will not include at this time as this will serve as proof in the future if Safeway refuses to re-run a new valuation. They can verify my ACV with my insurance company or verify with AutoCheck (Exerpian) with my vin number to verify value which they have access too. It will be $1,000 less though due to the report accident, but it is still over $17,000+. I have included a screenshot of Experian and a separate valuation from iseecars.com, as well as my own policies ACV. My e-mail to the adjuster regarding the value that I sent and went unanswered 11 days before I signed the damage release waiver is also included. This communication was repeatedly ignored and never responded to.

  
  

  I am giving the above claims manager the chance to overlook my valuation a second time by running a new CCC valuation of my vehicle dated one day before the accident on 8/30/2022, run without the reported accident and to run with active and current comparable vehicles and we will see where we stand. If not, this proves Safeway is acting in bad faith and intentionally lowballing 3rd party claimants. Since my vehicle was undervalued by at least $4,000, I would be willing to meet in the middle of that number after the CCC valuation is ran and consider this a ****** learned.

  
  Sincerely,
  
  *******************

  Business Response

  Date: 11/17/2022

  Claim has been settled with ***************  Value was increased.  

  Customer Answer

  Date: 11/18/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  

  There was a misunderstanding and Safeway and ***************** went above and beyond to make things right. 
  Sincerely,
  
  *******************

• Initial Complaint

  Date:11/07/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My daughter was driving her car that is insured as I hold it. She was hit on the way to school by a driver who has, Safeway Insurance. It has been since 10/20/22 and I still have not gotten any answers from Safeway on the claim and them sending payment for our car that was rear-ended. The ticket was issued in fault to driver behind my daughter ********. Safeway said, their client ******** has to fill out a form and she is not, and until then they wont accept the claim. I sent over photos of the damage, and the police report. Every review online people say they get hit and do not get paid! I want my payment ASAP, and the BBB needs to take fierce and Aggressive action, they are rated a 1 with auto body shops as a friend of mine owns a body shop and wont fix our car because he said they are rated a 1 and they wont send payment. I want to be contacted by the BBB, and THEY BETTER SEND A CHECK TO REPAIR MY CAR AND PAY FOR A LOANER

  Customer Answer

  Date: 11/10/2022

   
  Complaint: 18367815
  
  I am rejecting this response because: the insured who rear ended our car admitted to hitting her, moreover the Sergeant stated she was following too close and didnt avoid the accident, the damage to the car indicated it was not a collision based on our car sideways in the middle of the street and there was no lane change. Safeway is solely responsible for this claim and my attorney will be contacting them soon enough! They never shared what their investigation was to come to this conclusion. Bottom line we were hit by their client and they need to pay!!! 
  
  Sincerely,
  
  ***********************************

  Business Response

  Date: 11/17/2022

  See attached response.  We are reaching out to our insured to clarify her facts of loss.  

  Customer Answer

  Date: 11/18/2022

   
  Complaint: 18367815
  
  I am rejecting this response because: its insulting to the *** to allege I have a relationship with the officer or sergeant. *** never had any prior communication with the police there not have any relationship. The investigation was on going and the citation was issued, that is what they wanted and I had sent them the copy as they didnt do their due diligence and get the information from the police station . Moreover, they base their claims on their clients story? They are taking the word from a 19 year old child who told us she hit my daughter because her emergency breaks didnt work and didnt stop her car! Shes naturally going to lie. So, this company ignores a citation and the police report findings so they dont have to pay out. My attorney has also been leaving emails and voicemails for 1 week as I retained  an attorney and they havent gotten back to her. I will send my attorney this response as well. She has been calling daily and they disrespect the law and my attorney with not even an acknowledgment. Ive never read such unprofessional language from a company. I will be filing more complaints with the ****** and every avenue to pull their license. I will not stop with the ********************. 
  
  Sincerely,
  
  ***********************************

  Customer Answer

  Date: 12/02/2022

   
  Complaint: 18367815
  
  I am rejecting this response because:

  Hello, 

  
  

  Here is a letter to the Safeway from my attorney and they ignore her as ******************:

   

  I am reaching out as a courtesy to ********************, the mother of ************************  I have previously left messages which have been unreturned.  My understanding is that you are denying liability on behalf of Safeway.  I encourage to reconsider your position.

   

  The traffic crash report identifies your insured as Driver 1 and cited both a primary and secondary reason for the crash.  The primary reason was list as 03- Following too closely.  The secondary reason cited by the police officer was 28-failure to reduce speed to avoid a crash.  Moreover, your insured was issued a traffic citation.   Attached is a copy of the traffic crash report.

   

  I am concerned that this arbitrary denial, not based on facts or on law, amounts to bad faith, but I am hopeful this was just a misunderstanding.  Please advise if Safeways position has changed as ******************** would like to schedule the vehicle for repair with one of *********** centers.

   

  I can be reached at my cell phone below.

  
  Many thanks,
  ****

   

  *****************************

  Managing Partner

  Cell: ************

  Office: ************

  Email: *****************

  *************

   

  

   

  PGo ************** don't print this e-mail unnecessarily.

  
  
  Sincerely,
  
  ***********************************

  Business Response

  Date: 12/14/2022

  see attachment 

  Customer Answer

  Date: 12/14/2022

   
  Complaint: 18367815
  
  I am rejecting this response because: my attorney contacted them and they ignored her. Tell them to contact my attorney as we are going to file a law suit. 

  
  

  ******************: 11/21/22

   

  I am reaching out as a courtesy to ********************, the mother of ************************  I have previously left messages which have been unreturned.  My understanding is that you are denying liability on behalf of Safeway.  I encourage to reconsider your position.

   

  The traffic crash report identifies your insured as Driver 1 and cited both a primary and secondary reason for the crash.  The primary reason was list as 03- Following too closely.  The secondary reason cited by the police officer was 28-failure to reduce speed to avoid a crash.  Moreover, your insured was issued a traffic citation.   Attached is a copy of the traffic crash report.

   

  I am concerned that this arbitrary denial, not based on facts or on law, amounts to bad faith, but I am hopeful this was just a misunderstanding.  Please advise if Safeways position has changed as ******************** would like to schedule the vehicle for repair with one of *********** centers.

   

  I can be reached at my cell phone below.

  
  Many thanks,
  ****

   

  *****************************

  Managing Partner

  Cell: ************

  Office: ************

  Email: **************************

  *************

   

  

   

  PGo ************** don't print this e-mail unnecessarily.

   

  Confidentiality Statement.  The information contained in this electronic mail communication is intended only for the personal and confidential use of the designated recipient named above.  This message may be an attorney-client communication, and as such is privileged and confidential.  If the reader of this message is not the intended recipient, you are hereby notified that you have received this communication in error, and that any review, dissemination, distribution, or copying of the message is strictly prohibited.  If you have received this transmission in error, please notify us immediately by telephone at ************ and/or by reply e-mail.

   

  
  Sincerely,
  
  ***********************************

• Initial Complaint

  Date:10/27/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called in 10/16/2022 to submit a claim for my theft vehicle. I advised them the full situation, they told me do police report, call your Leander to ask for payment history, copy of title & fill out affidavit claim form and get notarized. I did all that they picked up my car from tow company 10/20/2022 and dropped off my vehicle to body shop in ******** on 10/21/2022 and then 10/24/2022 I was told I would be notified within 3-5 days if they will fix it or total it as they just did the estimate that day. Next day I get a call on 10/25/2022 that they were not able to approve my claim for accidentally leaving keys in car. I did not get a rental and was led on with full process, then after estimate was done to be told they cant approve it. I called them yesterday 10/26/2022 for denial notice to give to my lawyer and process legal action rep told me oh it was just considered totaled today at 9:45am so you should get a call from Total loss department. Still nothing I need this denial letter asap, for my lawyer.

  Business Response

  Date: 10/28/2022

  See attached coverage denial letter to complainant, which should be self-explanatory.  Unfortunately, ********************** left her key in the vehicle. 

   

  Sincerely, 

  ****************************;

  Supervisor Safeway Claims 

• Initial Complaint

  Date:10/07/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Good day, my son was driving and was hit by a Safeway Insured Driver on 7/17/22. We worked with my insurance company to determine liability. Safeway sends a letter on 9/2/2022 stating based of their investigation that my son was at fault and they deny liability. I sent an appeal letter on 9/23/2022 with a copy of the police report which outlines their driver was at fault. I have called multiple times to speak to the representative from Safeway and have left messages. He has not once called me back. I just want resolution to my claim so I can fix my vehicle.

  Business Response

  Date: 10/10/2022

  Both parties involved in the loss claim the other driver changed lanes striking the other. The police report conclusion confirms no citations  were issued due to lack of an independent witness. Our insured claims ************** changed lanes striking her and we have denied liability, both parties should go through their own insurance company for damage.