Business ProfileforCrash Champions, LLC

I had scheduled at least three weeks in advance my car to be fixed regarding some external damages. One of the repairs was going through the insurance and one repair was out of pocket. I did state that I wanted both repairs done in advance. I was quoted and filled out the paperwork to make arrangements for my car to be dropped off. They stated they would be able to repair it within a week or so. They stated that I would be notified when the repairs would start. They did not clarify anything with me before the appointment I needed to call. They did not reach out for updates every few days. It got to the point where I the customer was calling them for updates more often then they were reaching out to me. I also was very frustrated as I notified them their texting service was not working. I left at least three messages and was promised a call back and did not receive one. I then had to call and they told me my car was done which was 2 1/2 weeks later and I needed to purchase a rental car which was at extra cost and they did not have remorse. I called to complain and the manager needed an explanation after several emails. I then was told I would received a pre-paid gift card of 50 dollars which was the best they could do. It has been over a month and I still have not received the gift card. I called on 3/12 and they said they would verify this with me the next day and I have not heard a word. At this point I am very frustrated as I have given a lot of money to this business and to be treated this way regarding communication is disrespectful to the customer at this point, Any resolution would be appreciated.