Complaints

This profile includes complaints for Crash Champions, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Crash Champions, LLC

  601 Oakmont Ln Ste 400 Westmont, IL 60559-5570

  
• 

  Crash Champion Collision

  100 Highland Center Blvd Asheville, NC 28806-1032

• 

  Crash Champions Collision

  1001 Auto Center Dr Antioch, CA 94509

• 

  Crash Champion Collision

  10130 Columbus Pike Lewis Center, OH 43035

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  Crash Champions LLC

  10218 Imperial Ave Cupertino, CA 95014-5909

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Crash champions ******************** in January 2025 my vehicle was taken for repairs when I went to pick up my vehicle January 17 2025 damage to my driver door they had done the machine was trying to fix it they left it like that didn't repair it I can't open my driver door on the inside of my vehicle I have to roll my window down pull outside door handle to get out of my vehicle after that I was driving on freeway felt something hitting road pulled over the under car panel protector was falling off bolts & all & they didn't finish all of the repairs on my vehicle parts missing left unfinished to my vehicle. 

  

  Business Response

  Date: 07/23/2025

  General Manager, **** *******: Good Afternoon All
  
  Yesterday I left a VM for the customer and since I did not hear back just tried calling again. Was able speak with her and she will be coming in tomorrow at 10am so we can reattach the undershield (her dad gave her the parts).
  
  Regarding the door handle,the team here tried to repair the previous unrelated issue (courtesy) as best they could but per customer it is worse now and she expects us to take care of it. I explained that when she is here tomorrow we will need to inspect the door and order what is needed.
  
  
  Thank you, 

• Initial Complaint

  Date:07/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My vehicle was brought to C.C. for repair on June 16th. I met with service advisor ******* on June 18th. At that time, she informed me repairs would take about 2-3 weeks. I picked up a rental them on June 19th. On June 26th I called for an update since I had not received one at that point. The person I spoke with said my vehicle was "in paint" and should be completed early the following week. I called again on July 1st. At that time, I was informed that service advisor ******* was no longer with the company, that she failed to initiate any work on my vehicle. ***** informed me he was the new service advisor. He told me he had ordered parts for my vehicle, and it would be about 2-3 weeks. On July 2nd I extended my car rental to July 12th. On July 8th I called again for an update. At that time, I was informed by ***** that he was waiting for my insurance to approve the estimate, and parts had NOT been ordered yet. On July 11th when I called, I was informed by ***** parts had been ordered and he "hoped" to have repairs completed by the following Friday. On July 21 I went to the business for an update. At that time, I was informed by ***** that work has not been started on the vehicle. Manager ***** entered the conversation and told me he would find out what was going on "but not today." I informed him that I am a home health nurse and have now been without my vehicle for more than a month. When I asked what I am supposed to do he told me "Well that's up to you. I'm sure you didn't expect for your vehicle to be ready today." 

  

  Business Response

  Date: 07/22/2025

  General Manager, ***** *****: The customer did come into the office and was obviously upset. She did explain that she was a home care nurse. She was very aggressive and demanded a rental and told me that she did not have a car now to get her work done. I apologized for all the problems but did ask her if a rental was not set up and no contact about rental was given to her how she thought that she would get in a rental that morning. I again apologized for the inconvenience. She did ask what she was supposed to do. I told her that it was her decision to make. I did not intend to make her upset I was just trying to explain to her that I would need the day to investigate the claim and situation before a decision was made. I have now done this, and we have failed in the job that we needed to do. I have put this customer in a rental and are pushing hard to get her back in her vehicle. 

• Initial Complaint

  Date:07/18/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I worked for crash champions but was in an accident and brought my vehicle to the shop I was employed at to do the repairs. They billed the insurance company to repair my car but did not complete the repairs and was promised it would be taken care of later but then laid me off and now won't answer my calls or text about completing the job.

  

  Business Response

  Date: 07/25/2025

  General Manager, ****** ******: I am working with Trae on getting this resolved. This was a claim from last year that he had closed without completing the repair and had not turned over the initial payment check. He is going to get the payment and we will install his control arm and do the alignment.

  Customer Answer

  Date: 07/25/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *******

• Initial Complaint

  Date:07/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I WAS IN AN ACCIDENT AND WENT BACK TO ** THE CAR AFTER THE REPAIR. IT'S AT *************** THE PAINT DID NOT MATCH THE REST OF THE CAR, THE BUMPER HAD ORANGE PEEL, THE HEADLIGHT DID NOT MATCH THE REST OF THE CAR, THE LINES FROM THE BUMPER TO THE FENDER ON THE DRIVER SIDE DID NOT LINE UP, AND THE **** TO THE FENDER DID NOT LINE UP, SO I HAD TO LEAVE THE CAR AGAIN. THEY ENDED UP REPLACING THE CLIP ON THE BUMPER TO THE FENDER, BUT I STILL NEEDED THE RENTAL. THEY NEVER DISCUSSED WITH THE INSURANCE THAT THEY WERE KEEPING THE CAR LONGER, AND THE PICTURES THAT WERE TAKEN BEFORE THE CAR STAYED FOR THE REPAIR SHOWED THE HEADLIGHT AND ****-TO-FENDER LINES MATCHED. IT WAS STATED TO ME THAT IT WAS A PREVIOUS ACCIDENT WHICH THIS IS THE FIRST. AND IF IT WERE FROM A PREVIOUS ACCIDENT, WHY WAS THE CLIP REPLACED ON THE SIDE WHERE THE ACCIDENT WAS? AND TO TOP IT OFF, THE MANAGER STATED TO ME THAT IT WAS THE BEST THEY COULD DO AND THE LINES DON'T MATCH AS GOOD AS, IF NOT BETTER THAN, BEFORE. I HAD TO PAY THE RENTAL FROM THE 3RD OF JULY UNTIL THE 10TH OF JULY, I BELIEVE.

  

  Business Response

  Date: 07/16/2025

  Director of Operations, ******** ********: **** was involved and rejected any further repairs or rental assistance 

  Customer Answer

  Date: 07/16/2025

   
  Complaint: 23588796
  
  I am rejecting this response because: I cant send the photos for some reason but if they send you the photos from the third and the photos from when I dropped the car off. They are not the same
  
  Sincerely,
  
  ******* *********

  

  Business Response

  Date: 07/16/2025

  Director of Operations, ******** ********: Vehicle was repaired to our standards as well as **** standards. The additional adjustments made were as a customer service. This also has been communicated to the insurance. Additional rental use was the customers responsibility. 

  Customer Answer

  Date: 07/16/2025

   
  Complaint: 23588796
  
  I am rejecting this response because: no thats not true. If that was the best they could do then why was the bumper repainted and a clip replaced on the bumper after I left it on the third of July. Someone is lying here and it isnt me. Orange peel does not cure in 30 days which is what I was told. The clip on the bumper was also replaced. The pictures on third do not match from when I dropped it off so they left the car worse other then the painted bumper. Look at the photos its all there. Have them show you the photos from when I dropped it off. The 3rd when I told them its not good and nothing lines up. 
  
  Sincerely,
  
  ******* *********

• Initial Complaint

  Date:07/03/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I dropped my vehicle off on May 28, 2025, for collision repair. Since then, Ive experienced repeated delays, poor communication, and incomplete work. Despite being told multiple times the vehicle was ready, it still had visible paint issues, a tire that was never replaced, an unclean interior, and misaligned trim.On June 30, I was told the vehicle was ready, but the issues remained. During a repair attempt, a component was melted. I was promised an update on July 1 but have heard nothing since. My insurance stopped covering my rental on June 27, and Ive been paying out of pocket due to their delays.Resolution Requested:Written completion date Reimbursement for rental charges from June 27-present Confirmation all billed repairs will be properly completed Final quality inspection before vehicle is returned. 

  

  Business Response

  Date: 07/10/2025

  General Manager, ***** *****: We have the vehicle completed, customer notified yesterday afternoon of the completion at 2:10pm via email, as per requested by customer. 

  Customer Answer

  Date: 07/13/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I am satisfied with the resolution.
  
  Sincerely,
  
  ********* ******

• Initial Complaint

  Date:07/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Six 1925 I turned in my vehicle to this auto shop that was recommended by my **** insurance company about a week later on the 26th. I paid them $1000 due to it being my deductible. They only had to fix the front passenger side fender and replace a small light reflector on the passenger side. I was told before the service was given that they had to the whole front grill of my car to examine any underlying damages. When I went to go pick up the car the driver side front bumper panel seemed as though it was loose. I was able to push the panel in and out of the cars frame. Two later Im driving to work, and my engine light turns on I proceed to go to AutoZone I get the test code to see what the problem is. Later that evening after I got the code, I had my moms boyfriend examine the engine and he finds that the air intake is loose and then a couple of bolts and caps are missing. I take the car back. I tell them what was wrong. I get my car back the same day right after they give me my keys I go out to their parking lot and theres a scratch on my back bumper. I had already passed damages on the same location of the back bumper about two years prior. But when I found the added scratches, I brought one of the workers outside and told them about it. As me and the one man were outside, two more men came out as if they already knew what was going on one gave me a polite nod and a wave and asked what was wrong, so I told him as well. He proceeded to go back in his office along with the other two men to look at they're before pictures. The guy also brought me in his office and had me look at the same pictures. He told me Its hard to tell but will do a courtesy repair for you know Im having to bring my car in again this upcoming next week. Ive also seen plenty of other reviews on their website with the same sort of experiences as mine. Im writing this save other people the hassle of wasting their hard-earned money at a place that cant hold their word on their repairs.

  

  Business Response

  Date: 07/10/2025

  General Manager, ***** **********: Customer brought back vehicle it is here now. We are fixing a scratch for her as a courtesy. She advised us that it wasnt there before. The check engine light is a inlet hose for the turbo. It has a slight air leak. We will be reaching out to **** to see if they are going to cover the inlet hose. Eta of completion 07-11-25

• Initial Complaint

  Date:06/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Collision repair center:I took my vehicle for repairs or vandalism, and they are telling me they cannot repair it because the part needed for my vehicle is too old. I have insurance, and it is covered through the insurance. On their website, it states that all makes and models are covered, and if that is the case, why can't they repair my vehicle? As of now, that would be falsification of information because they are telling me my vehicle part is too old, and also that the part is discontinued. They also mention people first, well, I feel that is not true because they are not working with me to find a solution to my concern, instead they are making me feel stressed because they are now pressuring me to remove my vehicle from the facility without fixing it, otherwise that they will start charging me personally for storage fees They are suggesting a settlement for the cost of the part (sunroof), but if they cannot find it what makes them think I will? I took my vehicle to get fixed, and all I want is to get my vehicle fixed to its standard state. I do not feel comfortable with the service, and they should be helping me with a solution since I do have insurance coverage. They want me to also pay for the deductible when they have not fully fixed it which does not make sense, it's been like 4 months.

  

  Business Response

  Date: 07/07/2025

  *** ****, General Manager: "Hello Team,
  
  The part was discontinued and there were none available from our preferred vendors and on parts trader. Even the insurance company could not find the part. We did eventually find a used sunroof for the guest from a vendor in *********************. Vehicle is currently in detail and we  are working with the guest to pick up the vehicle.
  
  Thank you all, "

• Initial Complaint

  Date:06/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 7 my wife was in a car accident. My insurance company selected crash champions to conduct the repair. My vehicle was towed to crash champions. Where they proceeded to lose it for a week (the vehicle was in their parking lot unlocked with keys inside). After locating the vehicle, they conducted the repair on the body ignoring my more immediate concern of an alignment issue. After telling me the truck would be ready. Then decided to address the alignment issue learning the axel was broken and a new axel was needed. Again, delaying my repair. After another week I received my vehicle and learned it was not fully repaired as a part was on back order. Then after driving the vehicle, I noted an excessive rattle to the vehicle which obviously did not happen before and found crash debris and a tire in my vehicle. Additionally, the truck bed cover was now leaking and loose. Upon returning my vehicle, the representative was rude, dismissive and accusatory towards both me and my wife and blamed the situation on my vehicle being an off-road vehicle and having worn tires. I have documentation my tires were not in that condition prior to the crash and a vehicle inspection from 3 weeks before the crash saying the tires were in good condition. Both the business and my insurance company refuse to address my concerns on how my tires were damaged in either their care or the crash and are not being repaired. Thus, I have a vehicle that is borderline safe to drive.

  

  Business Response

  Date: 07/10/2025

  General Manager, ******* *******: This vehicle was towed to our shop after hours; after initial inspection of the vehicle and considering the customer's concern about the alignment, the technician advised what was needed at that time to make the vehicle movable inside the shop. We decided to continue with the body work and leave the mechanical work until the end since we were waiting for parts. Parts showed up and we completed the job. When vehicles are non-drivable it is difficult to predict everything that is needed at once, performing more than one alignment is very normal. The one tire that was damaged due to the accident was replaced, and we advised the customer about the other 3 tires that were worn out.
  
  Hello,

  The customer came back for the issues related to the tires and the tonneau cover, which we addressed the best we could, the insurance company approved that the customer takes the vehicle to the dealership for inspection. We talked with the technician from the dealership, explained the repairs we did, and the technician agreed that the tires were not related to the accident or damaged while in our shop. Geico asked for frame and alignment specs which we provided.
  
  We had to adjust his tonneau cover.   It needed to be tightened down a bit.  However, this customer seems to think tonneaus are waterproof and that the bed never got wet before the accident.  There are clearly seams that are not sealed on the tailgate and at the front panel of the bed. The Service Advisor tried to explain to him and printed out literature on the difference between water-proof and water-resistant covers that clearly state you will get leaks.  No tonneau cover is truly 100% waterproof.
  
  We havent heard from the customer ever since.
  
  Please let me know if there is anything I can do to resolve this matter.
  
  Thank you,

  Customer Answer

  Date: 07/10/2025

   
  Complaint: 23474884
  
  I am rejecting this response because:
  
  While we can discuss the waterproofing of a tonneau cover at no point do I claim it was waterproof. Simply that there were not issues for over a year prior to this company touching it. Additionally, the tonneau cover was left unsafe and lose causing shifting, and the leaking was made worse due to the fact that they left the drainage pipes in the bed of the truck rather than draining out as proper. But dont worry I guess I just dont understand how tonneau covers work. 
  

  Additionally at no time did the company attempt to fix this issue that I have the flat tire still in my possession they left in the bed of my truck along with crash debris. Not did they account for the rudeness and unprofessional behavior of their staff. 
  

  I recognize little will be Donne to correct any of these issues. But the continued condescending nature of all involved is concerning. 
  
  Sincerely,
  
  **** ********

  

  Business Response

  Date: 07/25/2025

  ******* *******, General Manager: The issue with the tonneau cover was properly addressed when the customer returned. We also clarified that a brand-new tire had been installed as part of the claim, and the tire left in the truck was the old onewhich is the one the customer is now reporting as flat. We offered to dispose of the old tire for him. The customer brought his vehicle to the dealership, and they concurred with our assessment that, in order to address any drivability concerns, the remaining tires needed to be replaced. We performed a wheel alignment to the best of our ability, given the condition of the other three tires.
  
  It is important to note that under no circumstances could the tire wear have occurred while the vehicle was under our care. We are more than happy to make any necessary corrections to our repairs.
  
  Thank you,

• Initial Complaint

  Date:06/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This initially started one year ago when my car was in wreck. Crash Champions is the ***** authorized repair group, so they had my car for the repairs. Initially, I was told all that was being done was air bag replacement, but was later told that they had to order a harness that was on back order and the entire car was taken apart. Since that time, my car has been back to Crash Champions no less than 5 times, and still the issues have not been resolved despite the car being in and out of Crash Champions for over six months and then shutting down completely while driving. The first time the car was returned to me, then entire center console of the less than three-year-old vehicle was not working. There was also an infestation of bugs. The car was taken back by Crash Champions, but returned without a working fuel gauge. The car went back for the faulty fuel gauge at least three more times until the entire fuel pump was replaced. When returned from the second or third trip to Crash Champions, the A/C would only produce heat. Now, less than 5 months after getting my vehicle returned, it turned off completely while driving. The car has literally been in and out of Crash Champions for a year to be fixed and continues to have issues.

  

  Business Response

  Date: 06/16/2025

  Hello ***** Bradley ,
  
  Thank you for bringing this matter to the attention of our team. We take feedback seriously and have engaged with the local leadership team, including the general manager of the repair center that you visited to gather more information.
  
  Here is what we have learned and the steps that our team is taking:
  
  We sincerely regret the ongoing frustrations Ms. ***** ******* has experienced with the repairs to her vehicle and appreciate the opportunity to respond to her concerns.
  Ms. ******** vehicle was brought to Crash Champions following a collision and as noted, was assigned to our location due to our ***** certification. We acknowledge that the repair process has taken an extended period, which is understandably disappointing. This delay was primarily due to the complexity of the required repairs and the availability of OEM (*****) parts, including a specific harness that was on national backorder at the time.
  While our team made every effort to restore the vehicle to manufacturer specifications, we acknowledge that the vehicle was returned multiple times for follow-up concerns, including issues with the fuel gauge, air conditioning, and reported electrical problems. We recognize how disruptive this must have been and sincerely apologize for the inconvenience.
  In response to Ms. ******** complaint, we have taken the following steps:
  Reopened the repair file for internal review.
  Assigned a senior technician and manager to evaluate all remaining concerns.
  Reached out to schedule a follow-up diagnostic to address any unresolved mechanical or electrical issues, at no additional cost to the customer.
  At **********************, our goal is always to ensure customer safety and satisfaction. While this repair did not meet our service standards, we are committed to making things right for Ms. ************** would like to invite Ms. ******* to bring the vehicle in at her earliest convenience so we can conduct a thorough inspection and finalize any necessary repairs. A dedicated representative will reach out to her directly to coordinate a time that works best.
  We appreciate Ms. ******** patience and again extend our apologies for the inconvenience caused.
  
  Sincerely,

  ******** **** (General Manager)

  We understand that we missed the **** in delivering an exceptional experience. Thank you for taking the time to share your feedback. 

• Initial Complaint

  Date:06/12/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Please BEWARE when coming to this location!! I began bringing my vehicle here for repair a few years ago when ******* managed the shop and the service was stellar. I referred family and friends based on the amazing work received. The change is leadership has driven this place downhill fast. Most recently my vehicle was repaired in December 2024 and picked up in January 2025. My vehicle sat garaged as I purchased a new primary vehicle and only used on minimal weekends or driven for required maintenance at the dealer. With the work that was completed on the body of my car the bumper and headlights were disassembled, one day in March 2025 while driving my car down the highway I was flagged on the access road that my entire left headlight had flown out of it's assembly onto the highway, clearly indicating that the repair was not completed correctly. I called the shop and brought it in for warranty repair which they had my vehicle for 2 weeks and I picked it up thinking it was repaired, no documentation was provided for this warrant fix. I again garaged my vehicle and then drove it about a month and a half later in May 2025 on the highway for a few short miles and when I reached my destination it was to my shock the EXACT same headlight had flown out of the casing again! I called the shop and dropped of my vehicle on May *******. The shop kept my vehicle for over 1 month with no communication until I called on June ******* inquiring on a status update. At this time the shop tried to make allegations that I have damaged the vehicle thus causing the EXACT same headlight to come unattached from a bumper they repaired. Additionally, they allege they attempted to communicate with me on these findings which is a lie. I have text messages and phone records to confirm NO communication was made as well as photos to substantiate no damage to my vehicle other than the headlight they repaired wrong. I have had to now engage my insurance company for assistance.

  

  Business Response

  Date: 06/18/2025

  Per Director of operations, **** ******: " I have spoken with *********** and have a plan of action for corrective repairs.  She told me she was going to remove the BBB complaint once she has returned home.  " 

  Customer Answer

  Date: 06/18/2025

   
  Complaint: 23458182
  
  I am rejecting this response because:
  We are currently working through a solution, I will follow up at satisfactory completion.

   

  
  Sincerely,
  
  ***** ********

  

  Business Response

  Date: 06/25/2025

  Per Director of operations, **** ******: The headlight was replaced as well as additional damages on the bumper cover were repaired and repainted.  Ms. ******** picked up her car at the shop from our General Manager on 6/19 after a thorough quality inspection and test drive by the Director of Operations.   Post delivery follow up call (voicemail)was left on 6/20. 
  
  Thank you,