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Business Profile

Travel Agency

Tripbookfly.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Travel Agency.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/29/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a plane ticket off their website for ****** I called their office next day and it was told to me I did not have a ticket because prices were higher now

    Business Response

    Date: 07/01/2025

    Hi Team,

    We apologize for the inconvenience experienced by *************************** dir="auto">But we would like to explain that customer purchased a plane ticket on our website for $844.00. However, due to the dynamic nature of airline pricing, the fare increased shortly after the purchase. Our system did not capture the price change in real-time, resulting in the discrepancy.
    However we offered a alternative solution we were providing lower fare and also adding our company money to provide him tickets which was available on southwest airline website in $302 Per passenger we asked him to pay only $226 per passenger rest we were paying from our pocket but he denied .
    There was no charge on his card and all the financial information were removed .
    Unfortunately, we were unable to come to a mutually agreeable solution.
    We're committed to enhancing our pricing systems and customer communication to prevent similar issues in the future.
    We've attempted to resolve this matter with Mr **** by providing lower fare and are willing to continue discussions. Please let us know how we can further assist.
    Sincerely
    *****
    Tripbookfly Support Team

    Customer Answer

    Date: 07/02/2025

     
    Complaint: 23534893

    I am rejecting this response because:

    Sincerely,

    **** *********

Tripbookfly.com is NOT a BBB Accredited Business.

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