Business ProfileforThe Time Center

Absolutely horrible experience! I fell and cracked the glass on my fairly new Garmin watch. Took in the watch to see if they could replace the glass as the watch worked fine otherwise. I paid the $60 upfront to have the watch glass repair with the understanding that they would not be able to replace it with the Garmin logo and black trim. A week later, they call saying the watch is ready and when I show up, the watch glass is replaced but they broke the screen underneath so it's all spider webbed so you can't see the digital face anymore. So in the process of trying to replace the glass they broke the underneath digital layer and the only thing the guy could say was that the watch is fine. No apology, no reduction in repair cost, no nothing, just "here, I broke your watch more and didn't have the courtesy to call you to tell you that I really couldn't fix your watch so please come pick it up". I'm a reasonable person and understand that some times things may not work out when repairing something but I do expect that when that happens, you, at minimum, apologize for the mishap and maybe offer a reduction in cost but acting like everything is fine and I'm the one who is being unreasonable was absolutely unacceptable. Take your business to someone who at least owns up to their mistake, instead of charging you for making it worse and pretending that it was fixed.