Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/03/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased RV6 Performance R365 Black Turbocharger on Aug 14th 25 from redistributer TwoStep Performance. One turbo was installed, vehicle smoked and vehicle was taken to 2 different mechanics, the last being the shop that tuned fhe vehicle after turbo install. They stated the turbo was not govimg numbers that it should. Seemed to have a "lag." Couple weeks later they diagnosed the turbo as a bad turnonfrom the manufacturer (RV6 Performance). RV6 was notified and stared their warranty only states to check the turbo after a long lengthy process. This process is very expensive and time consuming. During that time, my wife had to stay over an hour away because our youngest goes to a school closer to my wife's parents than the other 3 children. This put a horrible strain on our family because we are a Cherokee family and believe the mother is the matriarch of the family. It's bad medicine for the woman not to be in the house while others of the family are. The family is supposed to be together. RV6 Performance did not take responsibility for their faculty product *** refuses to accept any liability of their own that the product caused undue hardship and monetary damages. Just because the turbo was faulty I had to pay to have the part removed, tested, and put another turbo in and charged again for another tune on the vehicle. Just because the part was faulty from RV6 Performance, I have had to pay an extra $4,000 dollars when it should have been a brand new product. RV6 Performance kept coming up with new demands on what to do before being able to send the turbo back. Even then, they will only look at the part to try and fix it before replacing the part. After over a month, RV6 Performance finally sent information on how to return the part because TwoStep Performance had to reach out to RV6 Performance to see what RV6 planned on doing to rectify the situation. RV6 will not give a refund even though it is their product that's faulty.

  Business Response

  Date: 11/04/2025

  ************************************************** Below Manufacturer Specifications
  Response to Customers Claims:
  The customer purchased an R365 Black turbocharger on August 14, 2025, and reported issues in late September 2025. We take all warranty claims seriously and follow industry-standard procedures to verify warranty eligibility and determine root cause.
  Oil Specification Violation - Root Cause of Failure:
  RV6 turbochargers require a minimum oil viscosity of 0W-30 or 5W-30. This specification is clearly published on our website, all authorized distributor product pages, and product packaging.
  On October 27, 2025, the customer disclosed in writing that he used Pure Guard 0W-20 oil. This viscosity is below our published minimum specification and cannot maintain adequate oil film strength under turbocharger operating conditions.
  The symptoms reportedexhaust smoking, oil consumption, poor boost response (lag), and eventual bearing failureare textbook indicators of inadequate lubrication from oil that is too thin for turbocharger use.
  The turbocharger failure was caused by use of oil below manufacturer specifications. This constitutes improper maintenance and voids warranty coverage.
  Warranty Process Timeline:
  The customer claims our warranty process was lengthy with new demands. The timeline shows otherwise:
  September 24, 2025 - Customers initial contact. We requested: serial number, oil type/service records, technical diagnostics, and return of turbocharger per our published warranty policy.
  September 25, 2025 - Second request for serial number and basic warranty documentation.
  September 26, 2025 - Third request for serial number from compressor cover plate.
  October 14, 2025 - Fourth request for serial number and shop diagnostic data.
  October 22, 2025 - Fifth request for serial number.
  October 27, 2025 - Customer finally provided oil information *******, revealing warranty violation.
  The customer refused to provide the serial number or return the turbocharger for inspection, instead demanding immediate replacement without inspection and reimbursement of labor/tuning costs. Our requests were not new demandsthey were the same basic information requested from the first contact: serial number and return for inspection.
  Industry-Standard Warranty Terms:
  The customer claims our warranty process is excessive. Our warranty terms are standard across the performance automotive industry:
  1.Product warranty only - Covers the turbocharger against manufacturing defects. Does not cover labor, installation, tuning, or consequential costs. This is universal in automotive aftermarket.
  2.Inspection required - All warranty claims require return and inspection of the part to determine root cause. No reputable manufacturer sends replacement parts without inspection.
  3.Proper maintenance required - Warranty is void if damage results from improper oil, installation, or maintenance.
  Customers Personal Circumstances:
  The customer describes family hardship and cultural concerns about his wife staying with her parents during this period. While we empathize with any family stress, these circumstances:
  Do not override warranty terms the customer agreed to at purchase
  Do not change the fact that the failure was caused by improper oil viscosity
  Do not obligate us to cover labor costs that are explicitly excluded from warranty
  Are not the result of any action or inaction by RV6 Performance
  The customer had a vehicle issue that required repair. This is unfortunate but does not constitute liability on our part when the failure was customer-caused.
  Financial Claims:
  The customer claims $4,000 in costs. These costs represent labor, installation, tuning, and diagnostic work by third-party shops. Our warranty explicitly excludes labor and installation costs, as is standard industry practice. We are not responsible for third-party service costs, particularly when the failure was caused by use of improper oil below our specifications.
  Resolution:
  The returned turbocharger was inspected and shows damage consistent with inadequate lubrication. This is not a manufacturing defect. The customer used oil viscosity ******* below our published minimum specification (0W-30 or 5W-30), causing the failure.
  No refund or replacement is warranted. The failure was customer-caused through use of improper oil.
  Documentation Available:
  We can provide BBB with:
  Published oil specifications from our website
  Email correspondence showing five requests for serial number (Sept 24 - Oct 22)
  Customers written disclosure of ***** oil use (Oct 27, 2025)
  Industry-standard warranty terms showing labor exclusion is universal
  Inspection findings from returned turbocharger
  RV6 Performance LLC

  Customer Answer

  Date: 11/05/2025

   
  Complaint: 24084203
  
  I am rejecting this response because:

  All requests from RV6 Performance for information pertaining to the turbo was for information that I did not have.  RV6 was made aware that the vehicle was at Driven Tuning over 3 *** a half hours from my residence.  I requested RV6 Performance multiple times to contact Driven Tuning directly because that's the Performance shop that had the vehicle and turbocharger.  Also, 0w20 is the manufacturer's (*****) recommendation for oil.  RV6 is well aware that 0w20 oil is preferred for such modified engines and parts.  Also, the vehicle was smoking pulling out of the initial shop that installed the turbo.  Not once was the turbo even put in boost prior to being tuned at Driven Tuning.  Such a new part without even being put under any stress/load should not smoke at all.  Driven Tuning also noted that the RV6 turbo had way too much play in the shaft.  The part was faulty and the oil is being used as a scapegoat.
  
  Sincerely,
  
  ***** **********

  Business Response

  Date: 11/06/2025

  RV6 Performance supplied Mr. ********** a new turbocharger that met all production specifications.
  After installation, he reported smoking on startup and stated that the vehicle was located at a third-party shop more than three hours away. Between September 25 and October 28, 2025, RV6 sent multiple emails requesting the standard information required for warranty evaluation:
  Turbo serial number
  Vehicle mileage since installation
  ********** brand, viscosity, and change interval
  Installation photos of oil feed and drain lines
  ******** or shop findings
  These requests were repeated on Sept 26, Oct 14, Oct 22, and Oct 27, 2025. Mr. ********** eventually provided the serial number immediately before shipping the turbocharger to us but did not provide the other requested data. He confirmed in writing that 0W-20 engine oil was used. Our installation instructions and product labeling clearly specify 5W-30 or 0W-30 only.
  RV6 also attempted to contact the shops he named; no calls were returned. It is not the manufacturers responsibility to coordinate directly with third-party installers when the customer of record can provide the required information.
  The turbocharger was received under RMA TT10282025 and inspected. The bearing system was found severely worn and oil-starved, consistent with use of oil below the specified viscosity. No manufacturing or assembly defect was identified. Hundreds of identical RV6 units operate successfully under the proper oil specification without this issue.
  The screenshot submitted by the customer references ********** recommendation for a stock 2018 Civic Si engine. RV6 Performances turbocharger is an aftermarket high-performance component that operates at substantially higher shaft speeds, bearing loads, and temperatures than the factory unit. For that reason, our engineering specification requires 5W-30 or 0W-30 oil to maintain adequate film strength under performance conditions. The customers use of ********** suitable for a stock vehicledoes not meet the requirements for this application and directly caused the bearing failure observed.
  RV6 Performance has acted in good faith by (1) repeatedly requesting diagnostic data, (2) attempting contact with the named shops, (3) issuing an RMA and accepting return of the product, and (4) performing a full inspection with documented results. The turbochargers failure resulted from operation outside of our published specifications, not from a manufacturing defect.
  Requested ********************start="3036" data-end="3039"> RV6 Performance considers this claim closed. The returned turbocharger will be held for ****************************** return shipment at his expense.

  Customer Answer

  Date: 11/09/2025

   
  Complaint: 24084203
  
  I am rejecting this response because:

  I notice and acknowledge that RV6 Performance LLC has admitted to manufacturing an aftermarket turbocharger for ******************** *********Civic Si vehicles, known as RV6 Performance RV6 R365 Black Turbo for ********* ***** Civic 1.5T, that goes against said manufacturer's specifications for reliability, and more importantly safety standards to ensure all national law compliance.

  Sadly, however, these standards have obviously, knowingly, and willfully been violated by the business in the name of "RV6 Performance LLC" (hereinafter known as "RV6"). RV6 manufacturers products that affect safety standards in vehicles, causing unknown personal safety risks. Since RV6 has admitted to such violations of United States government agencies safety standards, I write to inform the Better Business Bureau (BBB) that under 501(c)(6), having written and admitted violations by RV6, these violations need to be reported expeditiously.

  
  

  I acknowledge that RV6 has admitted to producing a vehicular product that WILL fail if not under blatant violation of original manufacturer safety standards. Not only do manufactured products from RV6 fail, but said failures provide risk of serious bodily injuries to persons, but also long term environmental hazards as well.  

  
  

  I acknowledge that I have previously informed RV6 of violation of NCGS 99B, NCGS 75, 15 USC 47, 15 USC 50. To which, in a later email, I stated to RV6 "Also, please note that RV6 Performance warranty page does show direct difference between all other parts warranty and "Turbocharger Warranty."  Turbocharger Warranty has its own distinct and labeled warranty paragraph, which does not state that installation costs are not covered by warranty.  Therefore it is implied that since, "RV6 turbochargers are warranted to be free from manufacturer's defects for a period of 12 months.", RV6 Turbochargers are fully warranted for 12 months.  It also doesn't specify when 12 months start.  To which, is irrelevant giving the turbo purchased was less than a sales quarter ago.  I have also noted that the "Turbocharger Warranty" does state that it is, "...in lieu of all other warranties, express or implied."  However, the implied warranty that i am referring to is said warranty and not any of, "all other warranties..."  On a quick legal note, the US federal law states that under ********-**** Warranty Act you are required by law to fully disclose in clear language the exact details of your warranties.  And labeling a different product, such as "Turbocharger Warranty," is a different warranty.  So to state language not within said warranty violates federal law.  

  
  

  I have given formal notice of undue hardship and grievance to which you have met with a, "sucks to be you" mentality.  With this hardship has come damage to my family.   In just my physical person; I have had many nights of restless sleep resulting in physical fatigue to exhaustion, causing a personal decrease in performance in the manner of my employment also causing risk of my family to lose their only source of income.  Personally, I am stressed to be placed in an environment that causes cultural bad medicine from RV6 having knowingly and willingly placed my family in, and more than willingly to continue to do so after being told of undue hardship and grievance.  I also could not get a dental procedure done yesterday after my wife told me of the response on the phone that she received from RV6 Performance because my blood pressure was too high.  Instead, I had to stay in the hospital under supervision of a pharmacist while having tests done on me before I could even leave hours later.  That will be reflected in my medical records.

  
  

  With that being said under Chapter 15, ************** has long adopted the federal law of the Uniform Commercial Code.  And ************** does adopt and invoke the "Long-arm statute," under NCGS 1-75.4.  All states have also adopted, for many years, the "Implied Covenant of Good Faith and Fair Dealing."  Not to mention all the Product Liability Laws.  I will also check with my tribal T.O.P laws to see what chapter of law(s) are being violated on a federal and sovereign nation citizen. "

  
  

  These notices in emails can be easily rendered (forwarded). The Better Business Bureau may not be required to automatically submit said information to the United States government, however, please note that federal agencies such as ****, ***, ***, etc. do REQUIRE submission of known violations. For example, under United States federal law Section 203(a)(3) of the Clean Air Act (CAA), it is unlawful for a manufacturer to sell or have installed any product that bypasses, defeats, or renders inoperative a vehicle's emission control system. This is admitted in writing by *** that their products will go to fault against federal required emissions standards if not produced in the original vehicle manufactured company standards. The *** are known to aggressively enforce said violations in penalties of multiple tens of thousands of dollars in violations per violation. Since *** admits to said product, producing excessive hazardous exhaust quality, I formally request in writing, that each such similar product is investigated.

  
  

  In formal written acknowledgement, I also request investigation into the allowance of a(n) automotive part manufacturer to produce products that goes against original manufacturer specifications and recommendations. To allow said manufacturers to provide products knowingly to defect under original manufactured specifications creates entire liability. This provides a non-compliant business to produce manufactured vehicular parts that DO NOT comply with performance or safety standards. Businesses that do so are completely falisfying advertisement and blatantly guilty in "Bait a Switch" standards.  

  
  

  I request that not only do such fraudulent businesses such as RV6 be held liable in Civil standards, but also be fully vested in investigation to be held Criminally liable for previous products that have caused injuries.
  
  Sincerely,
  
  ***** **********