Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
05/25/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
Date of transaction: 11/18/2022 Invoice: I130024 AAMCO put in a Custom Rebuilt Transmission with an Exchanged Rebuilt Torque Converter with a 18 Month/18,000 Mile or ****** Km limited Warranty. The vehicle was driven 500 miles when the transmission started to grab. The vehicle was seen by a different Auto service company who informed me of a frosty discoloration of the transmission fluid. The vehicle was taken back to AAMCO where the service provider informed me of water being in the transmission because it had a light pink milkshake color which voided the Warranty.Business response
06/16/2023
************** transmission became damaged after being exposed to flood conditions introducing water into the powertrain system. Our warranty expressly covers failure of parts or workmanship. Although the water damage voided the warranty, we offered a discount to help resolve the matter as a customer ********************** gesture. ********** declined this offer. Although the damage was caused by an outside occurrence, we hope ********** will allow us to resolve the issue with a discounted repair. Failing that, we request the file be closed and marked "unresolved".Initial Complaint
01/04/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
My car is being serviced at this location AAMCO Transmission and I am having a communication problem with this business servicing my car. This company is trying to hustle me, and not following the agreement on there wab site.Free tow. With major repair.Trying to hustle a storage fee/ my car is being serviced. Transmission repair.Refused to continue repairs when I question sevice.I need help ASAP.Business response
01/25/2023
****** - We have never received this complaint. I will research the circumstances and respond shortly. Thank you for alerting me.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
69 S Green Bay Rd
Waukegan, IL 60085-4815
Business hours
Today,8:00 AM - 5:30 PM
MMonday | 8:00 AM - 5:30 PM |
---|---|
TTuesday | 8:00 AM - 5:30 PM |
WWednesday | 8:00 AM - 5:30 PM |
ThThursday | 8:00 AM - 5:30 PM |
FFriday | 8:00 AM - 5:30 PM |
SaSaturday | 8:00 AM - 1:00 PM |
SuSunday | Closed |
Want a quote from this business?
Get a QuoteCustomer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.