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Find a Location

GreatBookPrices has 1 locations, listed below.

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    Business ProfileforGreatBookPrices

    Textbooks

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 3 Customer Reviews

    Customer Complaints

    5 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    3731 Sunset Ave, Waukegan, IL 60087
    BBB File Opened:
    3/3/2016
    Business Management
    • Barbara Blake
    Contact Information

    Principal

    • Barbara Blake

    Customer Contact

    • Barbara Blake

    Customer Complaints

    5 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    12/21/2023

    Complaint Type:
    Delivery Issues
    Status:
    BBB unable to locate business
    I bought 2 books on 12/5 (Order ******** from Alibris.com) and the items were allegedly shipped on 12/6. I contacted them for a tracking # and they responded with a nonresponse. They never responded to a 2nd email. Magically a tracking # comes up for 1 item on 12/14, and it still hasn't made it to ***** Another tracking # comes up on 12/20 for the other book, and it still hasn't made it to ***** I think they are fake tracking #s. If you look at trust pilot...the reviews are congruent with mine. They are fraudsters.

    Customer Reviews

    3 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Mary Jo H

    1 star

    12/19/2022

    I ordered a book from this company via a third-party seller, AbeBooks. The book was never delivered, but my credit card was charged immediately, prior to the book shipment. Within about 2 weeks of order placement, I received a poster that was a promoation of the book I ordered. Since I had no need of the poster, I placed it in recylcing and disposed of any other materials that came with it. After not receiving the book after 3 weeks, I contacted the company to determine when I might receive delivery and was told that **** notified them that a delivery was made. I corrected their information regarding the delivery that WAS NOT the book. I have had at least **************** with this company and receive the same formulaic response from a "****** Group 4," please send the information.My last attempt at receiving the book which was ordered and paid for was sent directly to AbeBooks. They reported that the vendor, GreatBookPrices, was notified and I would be receiving correspondence from them to resolve the issue. This is the seller's response after all of my attempts: ****** Group 4 (Far Corner) Dec 16, 2022, 10:31 EST Thank you for contacting us. We are sorry to learn that your item has not yet been delivered. Due to the age of the order we are unable to refund lost orders reported to us more than 90 days after the shipment date. We regret the inconvenience.Sincerely **************** These folks are CHEATS!!

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