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            Business ProfileGuard Home Warranty

            Home Warranty Plans
            BBB accredited business

            Contact Information

            27475 Ferry Rd

            Warrenville, IL 60555

            Visit Website
            (800) 600-5129

            Business hours

            8:00 AM - 7:00 PM
            Business Hours
            8:00 AM - 7:00 PM
            8:00 AM - 7:00 PM
            8:00 AM - 7:00 PM
            8:00 AM - 7:00 PM
            8:00 AM - 7:00 PM
            Closed
            Closed

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            Customer Reviews

            3.67/5

            Average of 3 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            10 complaints closed in last 3 years

            4 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 9/5/2018

            Years in Business: 6

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            Guard Home Warranty provides home warranty service. They offer plans for appliances, systems and comprehensive plans. 

            Products & Services

            System Warranty, Appliance Warranty

            Business Details

            Location of This Business
            27475 Ferry Rd, Warrenville, IL 60555
            BBB File Opened:
            8/3/2018
            Years in Business:
            6
            Business Started:
            12/11/2017
            Business Started Locally:
            12/11/2017
            Business Incorporated:
            2/9/2018
            Accredited Since:
            9/5/2018
            Type of Entity:
            Corporation
            Alternate Business Name
            • GHW Group Inc.
            • GHW Group, Inc
            Hours of Operation

            Primary

            M:
            8:00 AM - 7:00 PM
            T:
            8:00 AM - 7:00 PM
            W:
            8:00 AM - 7:00 PM
            Th:
            8:00 AM - 7:00 PM
            F:
            8:00 AM - 7:00 PM
            Sa:
            Closed
            Su:
            Closed
            Business Management
            • Mr. Sergey Spisovskiy, President
            Contact Information

            Principal

            • Mr. Sergey Spisovskiy, President

            Customer Contact

            • Mr. Sergey Spisovskiy, President
            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Purchasing home warranties

            Customer Complaints

            10 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            03/17/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            we have been in our house since Nov 15,2023...our furnace had an issue first week in Feb....the plumber came out and determined we needed a new furnace....our furnace was replaced and a claim was filed through your company and repeatedly DENIED bc of maintenance issues on the furnace....however we had only been in the house for 2 months.....what could we as new homeowners have possible done to a new furnace in 2 months??? our claim was denied and we paid out of pocked 7400.00.....i'm not looking for full reimbursement....i'm looking to get reimbursed what my claim would have allowed. I am not responsible for a furnace that breaks 63 days after i move into a house.....this is unfair to a consumer....to make them eat the entire cost....thats INSANE..... I'd like someone in upper management to please get back to me regarding this....
            Read More
            Read 9 More Complaints

            Customer Reviews

            3 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Michael C

            10/21/2022

            My wife and I and the technician who fixed the problem were very pleased with Guard. I highly recommend them. Guard was immediately and fully responsive to our on-line and telephonic contacts. The technician complemented the streamline nature of the process which limited his involvement in approval and administrative matters. Well done. Thank you
            Read 2 More Customer Reviews

            Local BBB

            BBB of Chicago & Northern Illinois

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

            See What BBB Reports On

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