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Business Profile

Collections Agencies

RMS- Recovery Management Services, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Collections Agencies.

Complaints

This profile includes complaints for RMS- Recovery Management Services, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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RMS- Recovery Management Services, Inc. has 2 locations, listed below.

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    Customer Complaints Summary

    • 44 total complaints in the last 3 years.
    • 8 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/09/2024

      Type:Order Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am being repeatedly contacted by this company for a debt I have no idea about. I have no debts and owe no one anything. This company has been asked REPEATEDLY to provide legal documentation substantiating this debt they are requesting. I have been given a bill for $5000 THREE times with no explanation or contract showing why I owe this. You cannot just simply send someone a bill without proof that they owe this. I still believe this company is some sort of scam. Please provide me the LEGAL CONTRACT substantiating your claim (you won't be able to do this because I owe nothing to anyone or you have the wrong person so good luck) or cease and desist from any and all contact or I will escalate this on my end.

    • Initial Complaint

      Date:02/08/2024

      Type:Billing Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with Recovery Management Serv, I do not have a contract with Recovery Management Serv, they did not provide me with the original contract as requested.

    • Initial Complaint

      Date:01/26/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with ************. I do not have a contract with ************, they did not provide me with the original contract as i requested.

    • Initial Complaint

      Date:01/12/2024

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am at a loss at how unprofessional RMS is. Like a lot of people COVID took a toll financially on me. I called today 1/12/2024 to set up a payment plan to pay back the collections at RMS. The lady was so rude and talked down on me for not calling before now. They had my number and address wrong and I had to correct them. They acted like I was dirt under their shoe for asking for a payment plan I could afford. Then they hung up on me. Two times I called and was more than polite just to be talked to like that and hung up on.

    • Initial Complaint

      Date:12/04/2023

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with ***********************, I do not have a contract with Recovery Management Services, **** they did not provide me with the original contract as requested.

      Business Response

      Date: 12/05/2023

      Our company acknowledges your correspondence regarding an individual who contacted BBB. Unfortunately,federal law prohibits us from providing a robust response. In fact, we are unable to even admit or deny whether our company had any interaction with the individual who contacted you. We do state that the claim set out in your correspondence is denied. In other words, to the extent our company did interact with the individual, again which we can neither admit nor deny, our company would have fully complied with all applicable laws.

       

       

      Sincerely, 

       

       

      ********************;

      Customer Answer

      Date: 12/05/2023

       
      Complaint: 20956569

      I am rejecting this response because:

      Company has to provide proof of debt validation, if they cannot provide it, please remove from credit report as is my right, failure to comply will result in a complaint with the cfpb and the ftc.

      Sincerely,

      Shucayb Wardere

      Business Response

      Date: 12/05/2023

      Our company acknowledges your correspondence regarding an individual who contacted BBB. Unfortunately, federal law prohibits us from providing a robust response. In fact, we are unable to even admit or deny whether our company had any interaction with the individual who contacted you. We do state that the claim set out in your correspondence is denied. In other words, to the extent our company did interact with the individual, again which we can neither admit nor deny, our company would have fully complied with all applicable laws.

       

      Sincerely, 

       

       

      ********************;

    • Initial Complaint

      Date:11/17/2023

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have no obligations or such owing amounts with **********************. I also have no contract with Revenue Management Services neither any documents from them confirming their allegations.

      Business Response

      Date: 11/27/2023

      Our company acknowledges your correspondence regarding an individual who contacted BBB. Unfortunately,federal law prohibits ** from providing a robust response. In fact, we are unable to even admit or deny whether our company had any interaction with the individual who contacted you. We do state that the claim set out in your correspondence is denied. In other words, to the extent our company did interact with the individual, again which we can neither admit nor deny, our company would have fully complied with all applicable laws.  

    • Initial Complaint

      Date:11/10/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was contacted by this company about an alleged debt. I spoke with ******, and when I questioned about receiving communication from another agency about this account, she advised that they were the only company addressing this debt. I questioned this twice then called back a third time after receiving communication that on another company about this debt. While I already filed a dispute on this claim, I have little faith that Ms. ****** is addressing it fairly and impartially. I requested to speak to a supervisor and she refused. I request to speak to any other agent, she refused. I am concerned that this interaction and the unprofessional, unethical, and deceptive practice of this agency will negatively impact me.

      Business Response

      Date: 11/13/2023

      We do not have an account associated with this consumer.  

    • Initial Complaint

      Date:09/01/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing to urgently address a critical matter regarding inaccurate information on my credit report. The incorrect reporting has has significant negative consequences on my reputation, financial well-being, and ability to secure credit for personal and housing needs. I am citing specific laws (USC 15 subsection 1681s-2) and irs guidelines pertaining to reporting canceled debt.As mandated by law, those responsible for furnishing information to consumer reporting agencies are obligated to ensure its accuracy. The information you have reported is unquestionably inaccurate, causing real harm to both me and my family.The irs guidelines explicitly state that canceled debt should be categorized as income, not as a debt on a consumer report. This definition , acknowledged by the irs, contradicts the current way this account this account is being reported.As stipulated by law ( 15 USC code 1681s-2) it is your duty to halt the provision of incorrect information to consumer reporting agencies upon being notified of inaccuracies. This communication as the required notice, highlighting the inaccuracies that are currently being exported.I kindly request the necessary documentation specifically form ****-C which should have been issued when this debt classified as canceled. Kindly forward this documentation to the address provided below.Please understand that continuing to report this inaccurate information violates the law and your responsibility as an information provider. Swiftly addressing this matter and rectifying the repeated information are of utmost importance.I respectfully ask for a resolution within the next 10 calendar days. I hope we can work collaboratively to swiftly resolve this issue and prevent any further complications.Thank you for your immediate attention.Sincerely, ************** [Email address: ***********************************

      Business Response

      Date: 09/06/2023

      Hello,

       

      Our company acknowledges your correspondence regarding an individual who contacted BBB. Unfortunately,federal law prohibits ** from providing a robust response. In fact, we are unable to even admit or deny whether our company had any interaction with the individual who contacted you. We do state that the claim set out in your correspondence is denied. In other words, to the extent our company did interact with the individual, again which we can neither admit nor deny, our company would have fully complied with all applicable laws.  If the consumer has any further questions, I can be reached at **************.  

    • Initial Complaint

      Date:08/02/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I recently went to the ******* School of professional psychology / nursing after failing my second term I was told I couldnt take any more classes so I had to withdraw from the school when I first enrolled and signed my financial agreement letter it stated I only had to pay ***** out of pocket which I started a payment plan paid it down to roughly ***** however after I withdrew the price changed to ***** the school never informed me of the amount change I was locked out the account or and I didnt hear from them for months till I tried enrolling to a new school thats when I learned that there was a remaining balance and it was sent to the *** collection agency and the school then informed me that there paperwork stated that it was one of there requirement if I failed my aid would be sent back ( no record of aid being sent back or disbursed) and there was no mention on any paperwork about returning or aid or having to pay full amount for semester if I was to fail . Anyway I reach out to the *** agency where I tried to explain the situation to a *************** he was very rude and pushy kept stating that I had to pay the balance I then spoke to his supervisor ************************* we had a conversation regarding the situation I sent her documentation to prove that the school was in the wrong and never heard back from her only from *** still calling saying I need to resolve the balance please help me !

      Business Response

      Date: 08/02/2023

      Hello, 

       

      I cannot go into detail as this response will be published for anyone to review if they go to the BBB website and I will not violate the consumer's privacy or federal law.  If the consumer would like to discuss the matter, I can be contacted directly at ***********************.

       

       

      Sincerely, 

       

      ********************;

      Customer Answer

      Date: 08/02/2023

       
      Complaint: 20412358

      I am rejecting this response because:
      It doesnt resolve my situation or issue its as if they dont even care about the people they are contacting to even hear their side they would rather collect just because a business said so rather to investigate the business for providing false information in the result of me having to pay a balance that I wasnt even notified about 
      Sincerely,

      *****************************

      Business Response

      Date: 08/02/2023

      Hello, 

      I cannot go into detail as this response will be published for anyone to review if they go to the BBB website and I will not violate the consumer's privacy or federal law.  If the consumer would like to discuss the matter, I can be contacted directly at ***********************.


      Sincerely, 

      ********************;

      Customer Answer

      Date: 08/02/2023

       
      Complaint: 20412358

      I am rejecting this response because:
      I know the company will ignore my side and my evidence because they did before they just want money 
      Sincerely,

      *****************************

      Business Response

      Date: 08/03/2023

      Hello, 

      I cannot go into detail as this response will be published for anyone to review if they go to the BBB website and I will not violate the consumer's privacy or federal law.  If the consumer would like to discuss the matter, I can be contacted directly at ***********************.


      Sincerely, 

      ********************;

      Customer Answer

      Date: 08/03/2023

       
      Complaint: 20412358

      I am rejecting this response because:

      Sincerely,

      *****************************

      Customer Answer

      Date: 08/10/2023

       
      Complaint: 20412358

      I am rejecting this response because:
      The complaint was never resolved 
      Sincerely,

      *****************************

      Business Response

      Date: 08/10/2023

      Hello, 

      I cannot go into detail as this response will be published for anyone to review if they go to the BBB website and I will not violate the consumer's privacy or federal law.  If the consumer would like to discuss the matter, I can be contacted directly at ***********************.


      Sincerely, 

      ********************;

    • Initial Complaint

      Date:07/20/2023

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with *********************. I do not have a contract with Recovery Management Services, they did not provide with the original contract as requested.

      Business Response

      Date: 07/24/2023

      Hello, 

      I cannot go into detail as this response will be published for anyone to review if they go to the BBB website and I will not violate the consumer's privacy or federal law.  If the consumer would like to discuss this matter, they can contact me at **************.  


      Regards, 

      ********************;

      Customer Answer

      Date: 07/24/2023

       
      Complaint: 20351805

      I am rejecting this response because: No original contact between myself and Recovermany Services was made or presented. 

      Sincerely,

      ***************************

      Business Response

      Date: 07/24/2023

      Hello, 

      I cannot go into detail as this response will be published for anyone to review if they go to the BBB website and I will not violate the consumer's privacy or federal law.  If the consumer would like to discuss this matter, they can contact me at **************.  


      Regards, 

      ********************;

    RMS- Recovery Management Services, Inc. is NOT a BBB Accredited Business.

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