Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally express my dissatisfaction with the RockSolid epoxy garage floor coating product I recently purchased at **********. The product packaging clearly stated that one box would cover up to 2.5 car garage spaces, which significantly influenced my purchasing decision.However, despite following all preparation and application instructions precisely as outlined on the packaging, I was only able to cover a small portion of my garage floor with one box. Ultimately, I was forced to purchase four boxes to complete the job, at a material cost of nearly $1,500far beyond the initial $329 budget I had planned based on the product's stated ********* make matters worse, the final result was extremely disappointing. The floor developed numerous air bubbles, despite my careful adherence to all application steps and curing times (which results to be false too. I purchased this one because stated a dry time of 1 day max and it took 3 days to dry). These imperfections severely impacted the appearance and quality of the surface. As a result, I had to hire a professional to correct the damage at an additional cost of $3,****** total, Ive spent close to $4,500 on a project that was meant to be simple and affordableonly to be left with frustration, extra expenses, and a product that did not deliver on its advertised performance.I strongly believe that this product is misleading in both its coverage claims and quality standards, and should not be sold in retail stores without significant revision to its instructions and claims. At the very least, customers deserve transparency, accuracy, and performance in line with what is being advertised.

  

  Business Response

  Date: 06/20/2025

  The details provided in the complaint are not sufficient to make a determination of exact cause, however the coverage rates listed on the product are accurate, and these results are not common nor expected.   We cannot account for all conditions in the application, as very rough or porous concrete will require more material.  ****************** in a concrete coating can be due to excessive moisture in the substrate at the time of application, rising temperatures leading to outgassing from the concrete, or overapplication of (any) coating to the concrete itself.    
  

  Our Support Team has made contact with the customer to attempt to resolve this situation.  

• Initial Complaint

  Date:05/02/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 23276580
  
  I am rejecting this response because: it has been quite some time and I have not heard from the business can we go back in and ask for status please? Thank you
  
  Sincerely,
  
  *** Anne *****

  

  Business Response

  Date: 05/19/2025

  We have been unable to locate any record of previous correspondence between the customer and our Support Team, and no details were provided on the product(s) used for this application.  Nonetheless, we have contacted the customer and are working on a solution that is agreeable to them. 

  

  Business Response

  Date: 05/27/2025

  Our company has been in communication with the claimant in this matter, and they have responded 
  The claimant has provided inconsistent information regarding their alleged use of our product, as well as provided falsified documentation as proof of purchase. 
  
  In light of this, we will be unable to consider any reimbursement or resolution with respect to this submitted claim. 
  

  Customer Answer

  Date: 05/27/2025

   
  Complaint: 23276580
  
  I am rejecting this response because:
   have the complaints against rust-oleum. I am head of the 4-******* and I am a pulled at their customer service answer. They suggested that my paint came from the Shelf from **********. The pictures rather. They answered me in the most bizarre inappropriate way and if this is the way this company is run we won't buy Rustoleum for our 4-H projects any longer. Please contact the business and be our go-between because they are refusing to make ethical contact and or replace refund the paint. Thank you
  Sincerely,
  
  *** Anne *****

• Initial Complaint

  Date:11/15/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *** ******nt the trains, and the method with which the Glosscote was applied. This afternoon (11/15/24) I received a response from Ms. ****** She indicated that Our paints come with a 100% Customer Satisfaction Guarantee, and we would be glad to process a refund for the cans you recently purchased. Could you please attach and send a photo of the silver underside of the can and/or a photo of your receipt? I responded by thanking her for her quick response, but declined her offer for a refund. I responded by telling her that to repaint these models would be a significant outlay of my funds, necessitated by their product failure. I requested financial compensation, and requested that they provide a financial amount that they would be prepared to offer. Ms. ****** response was, Unfortunately, our Customer Satisfaction Guarantee does not allow us to issue compensation for damage to product based on our label warnings and our written Satisfaction Guarantee. There is NO label warning.

  

  Business Response

  Date: 11/27/2024

  Please know that these results are not expected and when we formulate our products we make sure that we have the best top coats for our own enamels and finishes. While we have no knowledge of any previous compatibility issues with Badger paints, we also cannot complete compatibility or longevity testing with all competitor's products. 
  We have contacted the customer directly on a resolution for this claim. 

   

• Initial Complaint

  Date:09/27/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 22350513
  
  I am rejecting this response because:

  they have not mailed the cheque nor have responded to multiple emails. They can reach out to me with the date of mailing and address.
  
  Sincerely,
  
  ***** *****

  

  Business Response

  Date: 09/30/2024

  Rust-***** has made contact with the customer directly, and we are issuing a refund of the purchase price, at the customer's request.     We are unsure why they had not received our email communication, as we had reached the customer several times regarding this submitted claim and were fully prepared to assist them with a resolution.  

  

  Business Response

  Date: 10/04/2024

  We have made many attempts to reach the customer by email, from various source points, and it appears that they are not receiving our messages.  Our Support Team has reached the customer directly by phone to provide a status of their refund as part of this resolution. 

   

  Customer Answer

  Date: 10/07/2024

   
  Complaint: 22350513
  
  I am rejecting this response because:
  My email is *********************************** 

  
  Sincerely,
  
  ***** *****

  

  Business Response

  Date: 10/10/2024

  The email provided is the one that we have on file, and from which we have been communicating with the customer on this claim.   Our team also contacted the customer by phone directly to inform them of the processing of their refund.  This refund has been issued by our company as of 10/2 and has been mailed to the customer as requested.   

  Customer Answer

  Date: 10/10/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *****

• Initial Complaint

  Date:06/23/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The product of Rocksolid polycuramine garage floor coating 2.5 car garage is mislabeled. Before painting my floor, I pressured wash my floor as seen on video. I etched the 2nd side.Label says 2.5 car garage (2 bags for each side). My garage is 400 sq. foot (20x20). I am within measurement.I paid $251.70 with no intention spending more except supplies. The first layer of coating did not cover one car space and it dried with lots of blotches. I had no choice but to move forward and order more, once this hard epoxy was mixed and painted on. The first side used almost 4 bags total. 2 bags per layer for one side car space. This stuff is thick.The other side ALSO took 4 bags to finish one side of 2 car garage. Two bags on first layer leaving blotches and absorbed in concrete. Two more on 2nd layer. This side was worse. The box does not label up to 2.5 being in mint condition. Because of this misbeling, it forced me to spend more to complete.My concrete floor was not in poor condition. It was in good but not very smooth and not perfectly leveled, meaning the some coating went to many low spots.I spent almost $1200.00. I sent recents and pictures. They said they refunded $251.70 which I have not yet received. I want a refund of those extra I had to buy to complete the job. This does not include labor and waiting for my orders to complete.I urged them to fix the label of adding up to 2.5 car garage being in mint condition.Because Im given a hard time, I want Full refund however, I did planned on paying my first of $251.70. My floor looks fairly good now. but this became very costly and time consuming not knowing how much to order to complete the floor within timely recommendation. The floor does look fairly good but with 2 layers of 4 bags total.I sent them copies of my invoice from Amazon.May 30~$251.70 (2.5 car)June 2~$483.57. (2.5 car and 1 car)June 3~$286.95 (2.5 car)June 13~$184.63 (1 car)

  

  Business Response

  Date: 06/29/2024

  We have been in communication with the customer regarding this claim and are refunding for the additional kits that were purchased to complete this floor project.   The coverage rate experienced is not typical of this product and is likely due to the age and / or porosity of the floor, however we are happy to assist with the cost of the additional material so that the customer has a good overall experience with the product. 

• Initial Complaint

  Date:04/13/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased 3 cans rust oleum high heat red paint to paint my grill The paint did not stick to the grill after sanding and also the color came out more orange than red I emailed the company and kept getting the run around with the customer service representative wanting me to send tons of pictures in and product code number after I sent her pictures and my receipt for the item.This is absolutely ridiculous that I have to go through all of this for a defective can of paint

  

  Business Response

  Date: 04/14/2024

  Our Support Team had requested photos of the application as well as batch codes from the purchased can, so that we could properly review the claim and determine if it required further review from our ***************** Team.  We certainly do not wish to place our customers in any unnecessary inconvenience and do have a Satisfaction Guarantee on the product that was purchased. We were merely requesting a photo of the completed project that was claimed to have come out an incorrect color.

  A refund will be issued for the requested amount, and based on the receipts that have been provided. 

   

• Initial Complaint

  Date:10/01/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ********************* my neighbour has said. I can include my proof of purchase if so desired. I await your response.

  

  Business Response

  Date: 10/05/2023

  We have made contact with the customer and are processing a refund for the purchase price, as requested, under our Satisfaction Guarantee. 

• Initial Complaint

  Date:06/25/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Thank you very much for resolving this matter with rust oleum they agreed to send me a refund for the product. Im very pleased and thank you very much for your help.
  Sincerely,
  
  *************************

  

  Business Response

  Date: 06/30/2023

  We have made contact with the customer regarding the application, however at this time have still not been given specifics as to which Rust-Oleum products were used in the application.  We will certainly work with the customer on an appropriate resolution for their claim, once we have been given more information on which product(s) were used. 

• Initial Complaint

  Date:06/21/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased enough Rust-Oleum Rock Solid garage floor sealer to cover my 624 square ft cement garage floor surface on May 10. After watching their instructional videos regarding application, I started the process. To follow all the steps, it took a full week to complete. Needless to say, I am not satisfied with the finished product. The surface finish is inconsistent in both color and glossiness. I attempted to contact them, but the only means was through their website. I gave a full account plus pictures and video. A month has transpired with no resolution. Each time I reach out, it takes at least a week to hear back. I've submitted my documentation in several forms and multiple times. Each time I'm told they have trouble accessing my documents, all of which were taken with and supplied via my phone. Not cutting edge or outdated technology. I'm looking for either a full refund or some solution on how I can receive the finished product they advertised.

  

  Business Response

  Date: 06/22/2023

  We have been in communication with the customer on this claim and have resolved the situation where we were unable to view the receipts and photos that had been submitted.  These are certainly not the results that we would expect from use of this product, and we have processed a full refund of the purchase price as per the product guarantee.  We have also informed the customer of this resolution.