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Find a Location

Carle Foundation has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Carle Foundation

      602 W University Urbana, IL 61801-6002

    • Carle Foundation

      PO Box 6002 Urbana, IL 61801-6002

    Business ProfileforCarle Foundation

    Hospital
    Multi Location Business

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    16 complaints closed in last 3 years

    4 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Products & Services

    This company offers psychology & psychiatry, pediatrics, radiology, dermatology, family medicine, support groups, lab servcies, weight management, adult medicine, convenient care, heart & vascular institute,and cancer services.

    Business Details

    This is a multi-location business.

    Find a Location

    Carle Foundation has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Carle Foundation

        602 W University Urbana, IL 61801-6002

      • Carle Foundation

        PO Box 6002 Urbana, IL 61801-6002

      Location of This Business
      602 W University, Urbana, IL 61801-6002
      BBB File Opened:
      9/8/2011
      Years in Business:
      104
      Business Started:
      1/1/1920
      Business Started Locally:
      1/1/1920
      Type of Entity:
      Corporation
      Alternate Business Name
      • Carle Foundation Hospital
      • Carle Foundation Physician Services
      • Carle Physician Group
      • Carle Clinic
      Business Management
      • Ms. Melisa Bennett, Manager of Customer Service Department
      Contact Information

      Principal

      • Ms. Melisa Bennett, Manager of Customer Service Department

      Customer Contact

      • Ms. Melisa Bennett, Manager of Customer Service Department
      Additional Contact Information

      Fax Numbers

      • (217) 383-6338
        Primary Fax

      Phone Numbers

      Customer Complaints

      16 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      03/13/2024

      Complaint Type:
      Billing Issues
      Status:
      Unanswered
      Hello, Here is the email and the responses I have received from them I have also worked with ******* **** ******** **** they have not had any word back from Carle either. Hello, The ** through ******* ********** ********* scheduled, prescribed, and paid for this visit. (all but 83.00). I called your facility multiple times to try to explain, as a disabled veteran receiving ** care, I am not responsible for the bill. (Today I tried to contact patient billing at ************, but after 23 minutes on hold, hung up). Finally yesterday, this came to the point where one of your employees in (patient billing?) threatened to turn me into collections. I tried to explain to her that I am not responsible for the bill, and that billing needs to contact the **. She stated she would not. (*****?) Bottom line, in 15 years as a disabled veteran receiving care within the community, I have never been contacted multiple, repeated times and harassed to pay a ** medical bill. I feel the people you have representing your hospital(n patient billing?) are disrespectful, and the treatment I have received through this process has been a disgrace. ******* ********** ******** stated they will email you about this bill and that is all I have the power to do, concerning the payment. Threatening to turn me into collections will not get you paid any faster. In fact I found out that the ** has an Adverse Credit Reporting Department, that I called, to report hospitals of your caliber. From what I understand, community care is contracted. I do not want any of my fellow veterans to go through the obstacles and threats I am going through in dealing with your hospital. I have notified ******** ** ******* *********, ** community care, congressman ******, ** ********** ** ******* *******, ******* ********** ********* and the *** about my treatment. I hope you do make future changes in your facility to become more welcoming to veterans.,

      Customer Reviews

      0 Customer Reviews

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      Local BBB

      BBB of Central Illinois

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