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Find a Location

Truck Centers Inc has 14 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Truck Centers Inc

      2280 Formosa Rd Troy, IL 62294-3170

      BBB Accredited Business
    • Truck Centers Inc

      747 E Taylor Ave Saint Louis, MO 63147-2807

      BBB Accredited Business
    • Truck Centers Inc

      621 S 45th St Mount Vernon, IL 62864-6713

      BBB Accredited Business
    • Truck Centers Inc

      300 E Ashland St Morton, IL 61550-9044

    • Truck Centers Inc

      720 N Service Rd W Foristell, MO 63348-3163

      BBB Accredited Business

    Business ProfileforTruck Centers Inc

    Truck Dealers
    HeadquartersMulti Location Business
    BBB accredited business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    2 complaints closed in last 3 years

    0 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 8/29/2006

    Years in Business: 53

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Truck Repair

    Products & Services

    Truck Centers, Inc., based in Troy, IL, and is a family-owned dealer group providing full array of products and service to the heavy truck industry including truck sales, parts, service, body shop and training.

    Business Details

    This is a multi-location business.

    Find a Location

    Truck Centers Inc has 14 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Truck Centers Inc

        2280 Formosa Rd Troy, IL 62294-3170

        BBB Accredited Business
      • Truck Centers Inc

        747 E Taylor Ave Saint Louis, MO 63147-2807

        BBB Accredited Business
      • Truck Centers Inc

        621 S 45th St Mount Vernon, IL 62864-6713

        BBB Accredited Business
      • Truck Centers Inc

        300 E Ashland St Morton, IL 61550-9044

      • Truck Centers Inc

        720 N Service Rd W Foristell, MO 63348-3163

        BBB Accredited Business
      Headquarters
      2280 Formosa Rd, Troy, IL 62294-3170
      BBB File Opened:
      9/25/2006
      Years in Business:
      53
      Business Started:
      8/1/1970
      Business Started Locally:
      1/1/1975
      Business Incorporated:
      5/3/1995
      Accredited Since:
      8/29/2006
      Type of Entity:
      Corporation
      Hours of Operation

      Primary

      M:
      6:00 AM - 12:00 AM
      T:
      6:00 AM - 12:00 AM
      W:
      6:00 AM - 12:00 AM
      Th:
      6:00 AM - 12:00 AM
      F:
      6:00 AM - 12:00 AM
      Sa:
      6:00 AM - 6:00 PM
      Su:
      6:00 AM - 6:00 PM
      Business Management
      • Ms. Katie Hopkins, President/COO
      • Mr. Mike Yates, Vice Chairperson
      • M John Hopkins, CEO
      • Mr. Justin P Hopkins, Vice President of Sales
      Contact Information

      Principal

      • Ms. Katie Hopkins, President/COO
      • Mr. Justin P Hopkins, Vice President of Sales

      Customer Contact

      • Ms. Katie Hopkins, President/COO
      Additional Contact Information

      Fax Numbers

      • (618) 667-3314
        Other Fax

      Phone Numbers

      Customer Complaints

      2 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      11/05/2022

      Complaint Type:
      Service or Repair Issues
      Status:
      Answered
      on 10/20/22 truck centers told me I had to buy an oil pan n handed me an estimate for $3600 for a stripped oil plug. truck centers were the only ones who done my oil changes for 3 years. how was that my fault I was told on 2 separate occasions a resolution that the manager conveniently said I miss understood him. I missed 2 weeks of work because of this then on the receipt they put my oil change but under the oil pan they put miscellaneous so in the future there's no liability on what they break! the truck centers on ****** *** is unreliable on their work ethic as proven to me in the past.
      Read More

      Customer Reviews

      1 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      R C

      1 star

      09/20/2021

      This business refused to install a part on my truck which was verifiably purchased at a Freightliner location from another state. I provided them the part in its original packaging and a receipt from a certified Freightliner location not theirs. They would only install the part if I was to purchase it from them. The part purchased out of state costed $79.15. The part at Truck Center Freightliner costed $300. This is price gouging at it worst. I was willing to pay installation costs and was willing to have them waive their warrantee but they still refused to install the part unless I bought their over priced part. This is unacceptable and this business should be held accountable for not assisting a trucker with making sure my vehicle is safe for the road. Very disappointing.

      Local BBB

      BBB of Eastern & Southwest Missouri & Southern Illinois

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