Business ProfileforBudget Blinds of Frankfort

1/7/23 signed agreement for window film installation 1/9 pd via check 1/11 recv'd call from vendor, installation scheduled for 1/18 1/16 sent email cancelling service; vendor responded will see if film ordered 1/19 vendor refused cancel order b/c film had been ordered 1/19 offered to pay for film and requested refund for difference and requested cost of film. 1/19 vendor refused to disclose costs, offered refund for half of total paid. 1/20 filed complaint with City of Chicago and Attorney General's Office.Vendor claims because we did not cancel w/in 3 days no refund required despite no work being done. We explained no knowledge or notice of 3 day cancellation policy, no work done, thus, vendor cannot receive a financial windfall for doing no work. At most, we agree payment to vendor for cost of film is appropriate. We are entitled to $2,150 paid less film cost b/c if 3 day notice is applicable then vendor has legal obligation to tell us in writing or orally prior to signing the agreement. Law not intended as tool for vendors to be shady by requesting full payment for service in advance of work, hiding cancellation rules and then refuse refund despite not rendering any service. We are renters. My husband is a teacher. I am currently w/out an income. We moved to Chicago and this apt Dec 9, 2022. We cannot afford this service with the high costs of food, gas, etc and no help from landlord. ******** stated he cannot share cost for film installation (he has 2 young girls). Despite our best intentions and desires we cannot afford Budget Blinds service; thus, we cancelled before any work was started. We deserve a full refund less cost of film. Budget Blinds can possibly even keep the film and use for another client. Please help us get our limited and hard earned money back from Budget Blinds. Thank you.PS: complaint filed w/corporate who called & surprised at refund refusal b/c No Work Done. Corporate sent to Regional. Awaiting responses all 3 filed complaints